MacPaw Way Ltd. Reviews 3,580

I had 3 subscriptions, but only needed 2. MacPaw did a great job fixing the issue and making it right again. Great communication and good response. Thx

I had a need to change the quantity of licenses I needed to support my current computer environment. It turns out I needed to cancel my current license and subscribe to a new license. This wasn't very clear to me and the support staff, via email, walked be through the process and even performed some of the steps for me. Time wasn't a critical component my need. But I do appreciate that the staff responded to my multiple emails and defined the process for me.

Karyna was quick to respond, and was very helpful.

Excellent product and customer support. Ani did an awesome job of solving my issue. I highly recommend MacPae for your Mac.

Really good experience on the solution of my issue, Danylo was really helpful, empathic and diligent with the resolution.

Long time user, and had some issues with CleanMyMac, and an update that didn't install. Very helpful customer service!

The customer support is always very kind, prompt, and professional!

Had some issues with logging into my acct and customer service was able to solve the problem swiftly.

Cette entreprise m'a prélévé deux années de suite 39,95 euros pour un abonnement dont je n'ai jamais reçu le lien et pire encore que je ne veux PAS.
Heureusement comme ils prélèvent directement de PAYPAL, j'ai fait un dossier de réclamations et en deux jours j'ai été remboursée. Je suis assez persuadée qu'ils vont continuer indéfiniment. Comme ils craignent PAYPAL, voilà la récompense de cette bande d'arnaqueurs. "Hi CHRISTINE,

We deeply apologize for not getting back to you yet.

To best serve your needs, we offer two alternative ways to get in touch with our support team:

Option 1: Online Chat
Our Customer Care Experts are ready to assist you immediately through our Online Chat.
To chat with our team, click here or paste this link in the browser address bar

Option 2: Phone Support
If you prefer speaking with us over the phone, please provide your phone number, time zone, and your preferred time to receive a callback. Our team will promptly contact you to address any questions or concerns you may have.
You can also reach us directly at +1 (877) 562-2729, as our lines are open 24/7.
We are excited to help you.

Regards,
MacPaw Team

There is no product that approaches the comprehensive results and ease of use on a MacBook. I have had problems reactivating upon renewal, but customer services immediately jumps in and keeps my program working. Don't waste time ---- get Clean My Mac!!

Quick response time and didn't make me feel like I had a dumb question... very respectful and helpful! Checked back on me to ensure everything was taken care of. My situation was handled in the way that I had hoped and Valeria ensured I was looked after. Thank you!

quick and easy support at the refund process

Excellent service and response time. I emailed to cancel my subscription and macPaw replied quickly and organised it for me.

I had trouble moving my Clean My Mac and Gemini subscriptions to my new MacBook, and Wendell helped me quickly, and on the weekend.

Excellent customer service!

It's a Steller application! It cleans our desktop Mac thoroughly, and frees up valuable storage that I desperately needed.
I will recommend CLEANMYMAC to other Mac users.
I now have peace of mind! No more "Quit Mac" messages due to limited space.
JOY!

I absolutely love this company, particularly how carefully they value and look after their customers. I recently acquired a new device and needed to upgrade my plan to cover both of them. I found the support team incredibly helpful, and they went above-and-beyond to follow up to make sure everything was working correctly for me. In this day and age it's very rare to see a company go to the lengths they did to make sure I was happy and that everything was working properly. All-in-all, an awesome product, backed by an incredibly friendly, knowledgable and helpful team. It is really comforting to know that an orgnisation such as this is doing everything it can to ensure their customer feel valued, that their issues are promptly and professionally resolved, and then follow up to make sure they are happy with the results. Keep up the great work!!

A few years ago, I purchased a Mac desktop computer. It never ran well and was always slow and eventually ground to a halt. I purchased clean my Mac from Mac Paw to see if that would help. It didn’t and I returned my Mac to the dealer where I purchased it from and they informed me that it needed a new hard drive. They fitted a new solid state hard drive and since then, my Mac has worked like clockwork. I no longer needed Mac pork in my Mac and cancelled my subscription. Sometime later, I noticed they had been accessing my PayPal account and taking money from it. I advised them of this and ask them to refund my money. I had very lengthy communications with them but I’ve gone on for well over a year. so far I have managed to get three of the payments returned but I still have one outstanding which they are refusing to refund as the money was stolen from my account by them more than two years ago. They admit that it was due to a technical error however they say there is no way that they can return my money. I am an old age pensioner and I’m absolutely disgusted by their behaviour. Here is a copy of their last and final email to me telling me they are going to keep my money.

Dear Jono,

Thank you for your reply!

We have already acknowledged that these charges were a result of a billing error, which is why we successfully returned the payments for June 2023, October 2024, and October 2025.

However, the October 2023 payment remains a technical impossibility. Because the transaction is over two years old, the digital link to the original payment method has been permanently severed by the banking network. As we use a third-party processor, there is no technical override or manual way to bypass this limit.

We have explored all available avenues and have provided all the assistance and information possible from our side.

This is our final position, and we will now move forward with closing this request.

Best regards,

Oksana Drozd | MacPaw Customer Support

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If you feel that the problem was solved, click here so we can close your request.

Regards,

MacPaw Team

This email is a service from MacPaw.

I have been using this company for my desktop for years. It’s incredible and customer service is top notch. I have never encountered problems that I need customer service for / just occasional log in assistance. It is a wonderful tool to keep your computer safe and efficient. Highly recommend!

First of all, MacPaw is a wonderful product. It keeps my MacBook clean and running smoothly. I had an issue with the product. I contacted tech support. Within a few moments, the company got back to me with solutions that solved the problem. Amazingly quick and efficient service.

Brilliant customer service with a query on adding another new computer to my subscription