Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service from Amy Sadler

Amy Sadler was very helpful when providing advice on my voluntary severance agreement. She was professional but friendly and explained the legal wording very clearly so that I was confident that I understood everything properly. Would not hesitate to recommend her and Macks.

10 April 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave Amy a review, we are pleased she was able to help.

Rated 5 out of 5 stars

Rebecca Genner

I could not thank Rebecca Genner more she’s been so helpful and kind throughout my whole new experience transferring deeds over. She’s informed me every step of the way and has quick replies if I had questions. I would 100% use this company again, thank you so much!

Natalie Henderson

19 April 2024
Unprompted review
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Reply from Macks Solicitors

We are happy Rebecca was able to help you. Thank you for taking the time to leave her a review.

Rated 5 out of 5 stars

Amy Sadler was really helpful

Amy Sadler was really helpful and friendly and a pleasure to deal with when providing advice on my settlement agreement. She was professional but very approachable and explained everything clearly. Would not hesitate to use Macks again. Sheena

10 April 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for the review. We are pleased Amy could help.

Rated 5 out of 5 stars

Amy Sadler - fantastic experience

Amy Sadler was fantastic. She explained everything and made each part of the agreement easy to understand. She answered all of my questions and I would highly recommend her and Mack’s for future cases.

9 April 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to leave Amy a glowing review. We are pleased she was able to help!

Rated 5 out of 5 stars

Great service with my case.

Great service with my case. Good guidance and advice from start to finish until completion.

Thanks to Josie.

10 April 2024
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Reply from Macks Solicitors

Thanks for the review. We are please Josie was able to provide you with good guidance and advice.

Rated 5 out of 5 stars

Mack’s solicitors are brilliant

Mack’s solicitors we’re brilliant from the start
Anthony was very fast with everything he done, got the insurers to admit to liability straight away, I claimed in august 2023 and had the money in my account in April 2024,
Communication from Mack’s was also excellent, was always kept upto date with the claim by letter and phone.
Wouldn’t recommend them enough
⭐️⭐️⭐️⭐️⭐️

2 April 2024
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Reply from Macks Solicitors

Thank you for taking the time to leave our team a review. We are pleased Anthony was able to help you. We appreciate the recommendation.

Rated 5 out of 5 stars

Rebecca montigue was amazing from start…

Rebecca montigue was amazing from start to finish, always kept me involved at every step, was proffesional in every way. Thank you so much for your outstanding work.

27 March 2024
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Reply from Macks Solicitors

We are pleased Rebecca was able to help. Thank you for taking the time to leave her a review.

Rated 5 out of 5 stars

Hi guys

Hi guys
I don't usually do reviews
But I just had to this Time

22 March 2024
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Reply from Macks Solicitors

Thanks for taking the time to leave our team a review

Rated 5 out of 5 stars

100% RECOMMEND!!!

I've used Macks over the years for personal injury, road traffic accidents, a will, unfair dismissal from employment and divorce. Each and every time I have received the best service possible. Everyone who works there, reception staff and solicitors are all so nice, kind and helpful all the time. I doubt you will get a better service from elsewhere. I 100% recommend Macks and thank everyone there for all the help they have given me over the years.

21 March 2024
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Reply from Macks Solicitors

Thank you for leaving our team a review, we are pleased our team could help.

Rated 5 out of 5 stars

The Truth is out there

As one of the executors of my late brother inlaws will, I decided to request Macks Solicitors to act upon our behalf as the will, although not complicated, involved a lot of agencies. An income and expenditure account requested from one such agency raised concerns over some financial transactions. Macks solicitors dealt with these and others in a methodical and proffessional way to reach a satisfactory conclusion, resulting in my sister getting her true inheritence. Well worth a visit should you have problems to solve.

15 March 2024
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Reply from Macks Solicitors

Thank you for leaving us a review. We are pleased the Will team could help you.

Rated 5 out of 5 stars

A friend

The company was recommended to me by a friend and everyone made me feel at ease from the start and going forward
The lady who was dealing with my case was very kind and courteous and helped me throughout her name was Paige Waters .

7 March 2024
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Reply from Macks Solicitors

Thank you for leaving Paige and the team a review. We are pleased we could make you feel at ease.

Rated 5 out of 5 stars

I used Macks Solicitors for the sale of…

I used Macks Solicitors for the sale of my fathers house house. Rebecca Genner was my point of contact and she was fantastic throughout the whole process. She always very quick to respond to any of my emails and kept me updated accordingly, which was very important to me as i live in Sweden & therefore had to conduct everything remotely.always reassuring. Therefore, I would recommend Mack’s in the future

5 March 2024
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving a review and recommending Macks! We are pleased Rebecca and the team were able to help.

Rated 5 out of 5 stars

Good early advice and kept to cost estimate.

My solicitor and team kept in touch when necessary. They remained well within the initial cost estimate. Everything was handled by e mail and phone (I’m a busy professional) which made the process so much easier.
My solicitor gave me the best advice at the start of our divorce: try to agree as much as possible with your spouse before going ahead with the legal process. My ex and I were able to part as friends and as a consequence, we have kept life much happier for our child and for ourselves.

26 February 2024
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are happy they were able to help.

Rated 5 out of 5 stars

If you unfortunately finding yourself…family law

If you unfortunately finding yourself in a difficult and uncertainty situation and require legal assistance Mack’s solicitors are brilliant from the admin to secretary and of course the solicitor you’re dealing with. I had Chloe Newsome and she is so relaxed but so switched on her intelligence and knowledgeable experience made me feel content as sometimes we can all overthink situation but she knows the law inside out and went above and beyond. Very welcoming and conducted herself brilliant I can’t thank her enough for the work she Produced. I would highly recommend Mack’s to anyone.

6 February 2024
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are happy Chloe and the team were able to help. We appreciate the recommendation!

Rated 5 out of 5 stars

Josie comes highly recommended

Josie comes highly recommended, my case was a stressful complex divorce settlement. It was 18 months of anxiety for me, but Josie stayed professional and on point getting the result I was looking for. Quick to answer all my emails and always answered the phone when I was freaking out to put me at ease. Her attention to detail was second to none and she gives her full attention to your case. Josie has extensive knowledge of the law and her written correspondence to opposing solicitors and court is professional and what is needed from a solicitor, even when curve balls are coming your way, Josie stays calm and composed. My nightmare is finally over and Josie is to thank for that.

29 January 2024
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Reply from Macks Solicitors

We are pleased Josie was able to help. Thank you for leaving us a review.

Rated 5 out of 5 stars

Highly recommend, amazing service

Used Macks Solicitors for house purchase as a first time buyer, I had Rebecca Genner as my point of contact and she has been amazing the full way through, always very quick to respond to any of my emails and kept me updated which was always reassuring. Reception were also lovely for both times I popped into the office. Would definitely return to Mack’s in the future.

31 January 2024
Unprompted review
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Reply from Macks Solicitors

We are pleased the team were able to help. Congratulations on your new home!

Rated 5 out of 5 stars

Sarah Bailes was excellent

Sarah Bailes was excellent. Very responsive, took everything seriously and ultimately got me a great result. I have worked with other solicitors before where I have felt that if I didn't spell out what I needed, nothing would progress - however Sarah was proactive and led the whole process. I felt in good hands from the moment she took over my case.

25 January 2024
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Reply from Macks Solicitors

We are pleased Sarah and team were able to help. Thank you for leaving a review.

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