Mackenzieway Reviews 5

We entrusted MacKenzie Way to manage our rental property for nearly two years, but unfortunately, our experience was disappointing. Throughout the period, the service was consistently subpar, with one of the most frustrating issues being the need to chase them every single month to ensure our rent was paid on time. This ongoing lack of communication and follow-through led us to make the decision to change management companies.

When the tenant eventually vacated the property, we discovered several serious oversights. Most concerning was that MacKenzie failed to place the tenant's deposit into the deposit protection scheme on time—more than 3.5 months after it should have been. Additionally, they did not inform North Ayrshire Council of the tenant's council tax start date, causing us to receive 2,500 GBP council tax bill.

For anyone considering their services, we strongly recommend seeking a more reliable and responsible property management company. Unfortunately, our experience with MacKenzie was far from satisfactory.

Terrible estate agent. I have enquired about nunerous properties and ive had to send more than 5 messages before i get a response by which time the properties have been gone (supposedly) they still show up in searches though. And one property has been listed 3 times in a year but listing does not state its only a short term rental which it clearly is

Terrible dealings with these clowns. Thankfully, they lost their case and ate some humble pie.

Best letting agency in Ayrshire...More like the worst! Removed by environmental health due to damp and red, black, green mould in property. Re-triggeted childhood asthma for spending 3 weeks in property. Mould, damp, slugs, unsafe electrics. Never completed repairs environmental health requested. Never apologised/compensated me even though I paid full rent from Oct - March, lost all my belongings (minus what I could take to temporary accommodation) whilst waiting to be deemed unintentionally homeless. Stress caused my physical and mental health to decline. Kieran is very passive aggressive, apparently I brought slugs from my last property, willing to antagonise especially if he is aware of mental health issues and fully discriminatory towards anyone with a disability. Hid my key under a plant pot in garden so landlords mum could enter - breaching the lease. Tried to change my lease to allow Landlords mum access. To top it all off they claimed my full deposit for 3 weeks that I lived there..and they have ruined my physical/mental health so I had no more fight to give - avoid like the plague!

As a letting agent, they were helpful and knowledgeable, however it is clear that they are not very selective when it comes to landlords and unfortunately the attitudes of mackenzie way staff changed as I began to come across issues in the flat I was renting. Issues like being left with no heating and water for total of 2 months including a month over Christmas and New Year and excuses being made. Many from the landlord but they did not over rule this. Issues with landlord appearing at the flat un announced and landlord sending accusational messages. There is much more but at the moment as I am taking this further I cannot comment on these.
I believe I may have had a different experience with Mackenzie Way if It had been a better landlord but it is their responsibility to make sure that landlords are meeting requirements and unfortunately it does not seem to happen so for this reason alone I would not recommend.