I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The customer team go way above and beyond. They were friendly and solved the problem with generosity.
28 November 2025
Unprompted review
Reply from Lyst
Hey there, thanks for the great feedback!
We're really glad to hear that our team was able to support you and resolve your issues.
Happy shopping! - Lyst
Order never received.
I apologize for the oversight. I see the refund, Thank you for getting back to me.
10 September 2025
Unprompted review
Reply from Lyst
Hi Samantha,
We apologise for any misunderstanding. I can see our team previously contacted you to let you know that the item was out of stock and that a refund had been issued. I’ve just followed up with screenshots and the STAN number, which your bank can use to locate the refund.
Please could you check this information and get back to us if you need - we're here to help always!
All the best - Lyst
Lyst is a retailer that will take your…
Lyst is a retailer that will take your order but outsource any returns to the stockist. Not a great shopping experience, may as well just shop with the actual brand shipping the product.
19 November 2025
Reply from Lyst
Hey Simon, thanks for your feedback — we really appreciate you taking the time to share it.
Lyst is a fashion search platform, so while you can discover and purchase items through us, all orders and returns are handled directly by the retailers themselves. We have reached out to you so we can have you assisted further with returning your order.
Looking forward to your response- Lyst.
Lyst are amazing anything I’ve orderd…
Lyst are amazing anything I’ve orderd from them comes in time and highest standard
25 November 2025
Reply from Lyst
Hey Carmel, thanks for the 5 star review!
We're happy to hear that your orders have always arrived on time, and you love using our platform for discovery!
We welcome you back soon, happy shopping - Lyst
Lyst Customer service were very…professionel
Lyst Customer service were very professional and answered my email trying to support and followed with the supplier
Amazing experience thank you Jessica
Cheers
Michel Semaan
24 November 2025
Unprompted review
Reply from Lyst
Hey Michael, thanks for the feedback!
We're delighted to hear that our customer service team, and Jessica in particular, were able to support you by following up promptly. Providing a smooth and helpful experience is always our priority.
We welcome you back soon! Happy Shopping - Lyst
The process from ordering to delivery…
The process from ordering to delivery was great, can’t fault it at all. A+
22 November 2025
Reply from Lyst
Hey Dee, thanks for the wonderful review!
We're really glad to hear everything went smoothly from start to finish.
We welcome you back soon! Happy Shopping - Lyst
Reply from Lyst
Hey Juls, thanks for your amazing feedback!
We’re thrilled to hear our designs have you hooked. It means a lot to us that you’re enjoying our styles at prices you love.
Can’t wait to share more with you! - Lyst.
Excellent customer service!
Excellent customer service!
Luis was prompt in resolving my issue and was very helpful and kind.
15 November 2025
Unprompted review
Reply from Lyst
Hey there, thanks for your kind words!
We’re thrilled to hear that Luis was able to assist you promptly and provide helpful support. We’ll be sure to share your feedback with him!
We're looking forward to assisting you again! - Lyst
Its always a great experience
Its always a great experience. Been using Lyst for almost ten years for my luxury apparel. Great selections, love the site. Can i get a discount lol?!
13 November 2025
Reply from Lyst
Hey Jerry, thanks for being a loyal customer!
We’re so thrilled to hear you love our selections and enjoy using the site. As for that discount, Black Friday is coming, so stay tuned for any special offers coming your way!
Thank you so much for being part of the family- Lyst.
Reply from Lyst
Hey Choubert, we're sorry to hear about that!
We understand how frustrating this can be. To help, one of our team members already reached out to you to ask for details on your order so we can look into what happened and help resolve the issue for you.
Looking forward to your response- Lyst.
NEVER BUYING FROM LYST- MENTAL STRESS,ENERGY AND EFFORT.
Lyst asked me to give my thoughts and experience with customer care after my last review. NEVER BUYING FROM THEM.
And yes I did respond to their agent that reached out after my last review. I sent the same details twice which was claimed I did not send. I sent the screenshots of the twice before with the 3rd time.
Lyst refunded me for the return shipping cost, not the dress cost nor the express shipping cost and referred me back to the retailer who was the source of my mental stress , time , energy and effort and anxiety. As we stand today I still don't have the refund for the dress which was purchased on Lyst. This review is overdue as Lyst asked me to give my thoughts and experience with customer care . How can you rate a service where you are going into a battle with them to get your own money back. They refunded the cost of the return shipping NOT the dress or the express shipping.
The express delivery cost I wrote off. .I opted to go through my credit company for the refund for the dress after about a two month battle.. Lyst has not been helpful to me at all. I did not know who GILT is (this is who the LYST site took me too to make my purchase) and it is only due to the name LYST that I made the purchase.In response to my first emails they lacked complete help. I was informed ' Lyst is a platform and not the direct retailer, the order and refund are ultimately managed by the retailer' It would be of great benefit to the consumer to make this clear at the time of purchase. As I relied on the name LYST and not GILT. As it stands today Gilt have a 84 percent 1 star and 6 percent 5 star. Lyst specialises in luxury purchases and this has been very far from that for me . I paid for my purchase in 10 minutes and it's going on 3 months and a half months to get my money back. I will never buy from Lyst again as for GILT ,I did not even know them, my experience with them has been a nightmare. The light at the end of the tunnel is that this has been a great educational experience for me as a consumer. So the update is I would never buy from Lyst again. I would be happy to buy what may not be deemed a luxury purchase but I would definitely be much happier wearing it with peace of mind. And I appreciate returns made at other sites and high street stores that are seamless and hassel free. In this case the retailer has become the gatekeeper to my money. Whether it 20,200 or 2000 it should be your decision what you do with your money. As far back as about 1 month ago GILT told me they do not recognise my email address . I took a screen shot of the purchase confirmation email sent to the very address. They did not recognise it after 56 emails later. and in addition I sent 59 emails to Lyst back and forth for my refund. An apology from Lyst in NO way makes up for the distress, anxiety and stress. There is no way any apology or offer from them could make up for what I went through.
23 July 2025
Unprompted review
Reply from Lyst
Hey Mona,
We completely understand that the delays with the retailer caused significant inconvenience. That’s why our team stepped in repeatedly, confirming your order details, providing ongoing updates, and escalating the case multiple times on your behalf when responses were delayed.
As a gesture of goodwill, Lyst refunded the return shipping fee directly, even though refunds are handled by the retailer, to ensure you were not out of pocket while the investigation continued.
We understand how frustrating this situation was and why you chose to resolve the refund through your card provider. But please rest assured that Lyst did everything within our power to support you throughout the process.
All the best, - Lyst
I placed the order
I placed the order, submitted payment, then later it came back out of stock. Very disappointed, should have known it was out of stock before I placed the order.
11 November 2025
Reply from Lyst
Hey Mary Ann, sorry to hear that your order got cancelled!
We’re sorry for the disappointment. Unfortunately, stock levels are managed by our retailers, and sometimes items sell out quickly. We understand how frustrating this is and appreciate your feedback as we work to improve communication about availability.
Thanks for your kind understanding- Lyst
Fake prices to generate traffic to…
Fake prices to generate traffic to their website. A bag listed as 100 eur suddenly becomes 379 eur when you open the website. This happens ALL THE TIME, so that is not an honest mistake.
15 November 2025
Unprompted review
Reply from Lyst
Hey Egle, we’re sorry for the frustration this has caused!
Just to clarify, Lyst is a search platform, and prices are set by our retail partners. However, we’d appreciate the chance to review your case. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
I ordered Los Angeles Dodgers Zipper…
I ordered Los Angeles Dodgers Zipper hoodie, and order confirmation was correct. However, when Macy's sent me shipping information, my order changed to differnt team. The issue is Macy's online shopping was broken.
13 November 2025
Unprompted review
Reply from Lyst
Hey Aya, sorry to hear about your order!
We've seen that one of our team members has already assisted you with the next steps in case your order arrives incorrectly. If there’s anything else you need or any other questions arise, we’re always here to help!
Many thanks - Lyst
Reply from Lyst
Hey there, thanks for the review!
Glad to hear you’re enjoying the variety and found the ordering process easy!
Happy shopping! - Lyst
I contacted you by email to see the…
I contacted you by email to see the status of my order. You told me to contact the retailer. I contacted the retailer and they told me to contact you. I contacted you again and got no response. I still haven't got my order
6 November 2025
Unprompted review
Reply from Lyst
Hey Debrah, we're sorry to hear about your experience!
Since Lyst is a search platform only, we usually advise our customers to reach out to the retailers so they can get the most accurate updates on their orders. That said, we can see that one of our agents has already been in touch with you, and we’ll continue to follow up to ensure you get the support you need.
Looking forward to helping you- Lyst.
Reply from Lyst
Hey there, thanks for the review!
We're happy to hear that you received your Lyst order quickly and were happy with the service.
Happy Shopping - Lyst
Reply from Lyst
Hello there, thanks for your amazing review!
We’re thrilled to hear that you loved your purchase and appreciated our pricing and fast shipping.
Happy Shopping - Lyst
Nothing beats this app
5 November 2025
Reply from Lyst
Hey Abimbola, thanks for the 5 star review!
We appreciate your feedback and are grateful for your support.
We welcome you back soon! Happy Shopping - Lyst
Cancel the order
I completed my order
And paid
Then they cancelled my order because the size not available any more
1 November 2025
Reply from Lyst
Hey Nawal,
We’re really sorry to hear about your experience!
Since Lyst is a search platform, we don’t directly sell or stock the items ourselves, but we completely understand how frustrating this must have been, and it’s definitely not the experience we want for you.
We’d love to take a closer look into what happened. Please reach out to us directly at customercare@ly.st with your order details, and our team will be happy to review this further for you.
We look forward to hearing from you - Lyst
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