Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So difficult to start
So difficult to use! Nothing works when one tries to get an eSIM … none of the instructions in the information email one gets seems to work!!!!
20 July 2026
Reply from Lyca Mobile SE
Dear Malaz Fadlalla,
Thank you for sharing your feedback. We’re sorry to hear that you faced difficulties while setting up your eSIM. We understand how inconvenient it can be when the activation steps do not work as expected.
Please share your Lyca Mobile number and the error message you’re receiving through our private support channel, and our team will review and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Connection 5g to bad
18 July 2026
Reply from Lyca Mobile SE
Dear Valir,
We are sorry to hear about the poor 5G connection you’re experiencing. Please share the complete address/location where you are facing this issue, so our team can investigate and get back to you with a suitable resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Hi Million Berhane,
We are so happy to hear that our team provided you with excellent assistance. We truly appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Fasna,
We are incredibly happy to hear that you are enjoying our network and plans.
Thank you for taking the time to share your positive experience!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bad service and reliability
Very bad service when I call. They always take long time before resolving the problem and they never do Their eSIM fried my phone. I always had problem with the eSIM as well. And when it worked again and asked to transfer my old number, they erased my bundle. I spent way too much money
16 July 2026
Reply from Lyca Mobile SE
Dear Mathieu,
We are truly sorry to hear about the difficulties you've experienced with our service and eSIM, especially with your phone and the loss of your bundle. We understand your frustration with the time it took to resolve issues and the unexpected charges. We are actively looking into these concerns to improve our processes and prevent similar situations in the future.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
On data you are 100% good
On data you are 100% good. Only one problem l can not make calls and receive calls on my sim.
16 July 2026
Reply from Lyca Mobile SE
Hi Rodrick Chikengezha,
We appreciate your positive feedback on our data services. We're concerned about the calling issue you're experiencing and want to help resolve it. We are looking into this for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bilal helped me to keep my number…
Bilal helped me to keep my number thanks 🙏 alot
16 July 2026
Unprompted review
Reply from Lyca Mobile SE
Hi Shaha,
We are delighted to hear that you had such a positive experience. It's wonderful to know that our team was able to assist you effectively. Thank you for sharing your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
charged me 100kr instead of 79kr
they offered me a 100 kr tarif with discount 79kr , i picked it but they charge 100kr.
must be kidding
15 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We are sorry to hear about the discrepancy in pricing you experienced. We are looking into this matter to understand what occurred and will get back to you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Waleed,
We are so glad to hear that you found the process easy and straightforward. Your positive feedback truly makes our day!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
poor support
Poor customer support.
My eSIM is not connecting to the network, so I cannot make calls, including calling your support line.
The chatbot has not been able to resolve the issue, I cannot reach a live support agent, and I have received no response through Facebook.
Please assist me as soon as possible or provide an alternative way to contact technical support. This issue is preventing me from using the service I paid for. tel nr 0769522003
14 July 2026
Reply from Lyca Mobile SE
Bästa kund,
Vi beklagar besväret som detta problem orsakat.
Kan du förklara problemet du upplever? Vänligen dela även ditt Lycamobile-nummer så att vi kan undersöka det vidare och hjälpa dig.
Med vänliga hälsningar,
Lyca Mobiles recensionsteam
trustpilotreview@lycamobile.com
Great experience
14 July 2026
Reply from Lyca Mobile SE
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Dålig på all
14 July 2026
Reply from Lyca Mobile SE
Bästa kund,
Vi beklagar besväret som detta problem orsakat.
Kan du förklara problemet du upplever? Vänligen dela även ditt Lycamobile-nummer så att vi kan undersöka det vidare och hjälpa dig.
Med vänliga hälsningar,
Lyca Mobiles recensionsteam
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear kund,
We're sorry to hear about the network issues you're experiencing at your home.
We have sent you an email regarding this issue. Please check your inbox and spam folder.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bad service.Internet is very slow…
Very bad service.Internet is very slow and mostly time calling issue because of internet connection.Improve you customer service and mobile service.
14 July 2026
Reply from Lyca Mobile SE
Dear Misbah-ul-Ahad Rana,
We're truly sorry to hear about your frustrating experience with our internet and mobile service. We understand how crucial a reliable connection is. We are actively working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Kära Hamdi,
Vi beklagar att ditt SIM-kort inte fungerar.
Vi har skickat ett e-postmeddelande angående detta problem. Kontrollera din inkorg och skräppostmapp för vårt meddelande.
Med vänliga hälsningar,
LycaMobiles recensionsteam,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Nasir,
Website and app are often down/ not working or extremely sluggish. Hard to navigate app, to turn off auto renewal.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca SE is fraud company
Lyca SE is fraud company. They are auto deducting around 230 SEK from my apple wallet and that too not for my number. I have been in contact with them via customer care number and via email but no success yet. They always reply that they will resolve in 24-48 hours. I am thinking of switching to another telecom provider. Please stay away from this company.
12 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear customer,
We sincerely apologize for the inconvenience caused by this issue.
To assist you further, please share your Lyca Mobile number, registered email address, and reference number. This information will help us investigate and resolve your issue as quickly as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I got the free card purchased a package…
I got the free card purchased a package but the connection did not work.
So I just spent the money on nothing
I hope you will not charge me for this use and future users
Plus the instructions weren’t available in English which is a shame for me
4 July 2026
Reply from Lyca Mobile SE
Dear Irit,
We're truly sorry to hear about the connection issues you experienced and the frustration this caused, especially with the lack of English instructions.
We will investigate this matter thoroughly and provide you with further assistance as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bilal helped me with my sim activation
Bilal helped me with my sim activation
10 July 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Jintian Wang,
We are delighted to hear that our team provided excellent assistance with your SIM activation. We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We’re sorry to hear that you’ve recharged three times and still haven’t received your internet service.
We understand how frustrating this must be, especially after multiple top-ups. This could be due to a plan activation issue, network provisioning delay, or data bundle not attaching correctly to your line.
Please contact us via our private support channel with your Lyca Mobile number and recharge details so we can check your account, verify your active bundle, and fix this as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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