They are the best—genuine, reliable, and true to their word. You can trust them with complete confidence. I have dealt with many sellers over the years, but only a few have lived up to their pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve only just started watching and buying from LP since October but I’m so addicted now! Everything I have bought from them is top notch quality from the jewelry, purses, home goods, and ready to wea... See more
Company replied
Really happy with my recent purchase at LP. As usual they were fantastic. Samia from the London team helped me with pictures, sizing, condition etc. I had so many questions and she answered them all p... See more
Company replied
I discovered Luxury Promise from a friend and have so enjoyed learning more about gems, jewelry and investment pieces. I love that these are all quality items that can be resold again and again, rat... See more
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Company details
- Handbags Shop
- Bag Shop
- Bags and Luggage Store
- Costume Jewelry Shop
- Fashion Accessories Store
- Jewelry Store
Written by the company
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control. Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
Contact info
28 Cavendish Square, W1G 0PW, London, United Kingdom
- 07379 281741
- customercare@luxurypromise.com
- www.luxurypromise.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love the Japan shows
I absolutely love the Japan shows! Having access to the stock on the live shows is amazing — the variety is incredible, from vintage Chanel and Hermès bags to beautiful fine jewellery pieces. Being able to buy with customs already covered makes the whole shopping experience so easy and stress-free, and it gives me complete reassurance when purchasing. I particularly enjoy watching Yen — it feels like shopping with a friend. I trust her advice on items, and have recently been pleased with my jewellery items
1 September 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for sharing this! We’re truly delighted that you’re loving the Japan shows. It’s wonderful to hear that the variety, the ease of shopping with customs covered, and the trust you feel in the experience all resonate with you.
We’re thrilled you’ve been pleased with your jewellery pieces, and we can’t wait to bring you more special finds from Japan.
Thank you for being part of our community!
With gratitude,
The Luxury Promise Team
Enthusiastic and energetic hosts
Enthusiastic and energetic hosts - variety of age groups to appeal to different demographics, e.g. Vivian is the consummate Gen Z who is very endearing and whimsical in her hosting style, Yen connects with the more mature crowd with her product knowledge and professionalism.
16 November 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for this wonderful feedback. We’re thrilled to hear that our hosts’ energy and personalities resonate with you, and it means a lot to know their styles connect with different members of our community.
We truly appreciate you being part of the LP family!
Warm regards,
The Luxury Promise Team
I have had many dealings with different…
I have had many dealings with different members from LP team. Recently Joshua did a jewellery show from Japan and I was impressed with his interaction with the customers. He was attentive and so patient with all the questions.I did not feel rushed and I feel he should do more of these shows.
Yen is fantastic and has really been so helpful with my buys, answering all my queries and not pushy at all.
The London team are also very approachable and kind.
Sabrina Sadiq has invested in a good team and I wish them more success!
24 October 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for sharing such thoughtful feedback. We’re delighted to hear your experiences with our team have been so positive.
Your support and trust are deeply appreciated. Thank you for recognising the dedication Sabrina has poured into building this team.
We’re grateful to have you as part of the LP family and wish you many more beautiful experiences with us!
With gratitude,
The Lucury Promise Team
Really happy with my recent purchase at…
Really happy with my recent purchase at LP. As usual they were fantastic. Samia from the London team helped me with pictures, sizing, condition etc. I had so many questions and she answered them all patiently. Very impressed with the service. Always leave with the best experience whichever location or host/SA I am buying from.
13 November 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for your wonderful review. We’re delighted to hear that your recent experience was such a positive one.
It means a great deal to us that, no matter the location or host, you consistently enjoy the same level of exceptional service.
We’re so grateful for your trust and continued support, and we can’t wait to assist you again soon.
Warm regards,
The Luxury Promise Team
Impeccable experience!
Every single purchase (and there have been many!) has been flawless. I love all the hosts and Sarina is truly amazing. Best knowledge of product and best unique pieces from incredible rare bags to custom jewelry and everything in between. I’m a forever fan!
7 November 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for your wonderful words! We’re absolutely delighted to hear that every experience with us has been such a positive one.
We can’t wait to share more beautiful and unique pieces with you soon!
With gratitude,
The Luxury Promise Team
I was satisfied with the Hermes scarf I…
I was satisfied with the Hermes scarf I purchased however It has a strong odor.
27 October 2025
Reply from Luxury Promise
Thank you for sharing your feedback. We’re so glad to hear you were satisfied with your Hermès scarf, though we’re sorry to learn about the issue with the scent. Please don’t hesitate to reach out to our Customer Care team at customercare@luxurypromise.com, they’ll be more than happy to assist you and help make this right.
The Luxury Promise Team
I have recently purchased an item of…
I have recently purchased an item of jewellery from Trudi ,the ring I have received is absolutely gorgeous !!! Trudi is an asset to Luxury promise .She has beautiful taste and all the items she shows are high quality .Her efforts are greatly appreciated.
29 October 2025
Reply from Luxury Promise
Thank you so much for your lovely message! We’re thrilled to hear how much you love your new ring. Trudi will be so delighted to know her care and eye for exceptional pieces made your experience so special.
We truly appreciate your kind words and support!
The Luxury Promise Team
Trudi awsome
Trudi awsome! explain every detail, minor, small, smell inclusions down to the detail no SURPRISES! Trudi and Sam take pride in doing such excellent job with packing to ensure your item arrives safe undamaged.
28 October 2025
Reply from Luxury Promise
Thank you so much for your lovely review! We’re thrilled to hear that Trudi and Sam made your experience so seamless and transparent. They truly take great pride in providing detailed descriptions and careful packaging to ensure every piece arrives safely and exactly as expected.
We’re so grateful for your trust and support!
The Luxury Promise Team
All of the LP gang is easy and fun to…
All of the LP gang is easy and fun to work with!
25 October 2025
Reply from Luxury Promise
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a great experience with the LP team. It truly means a lot to us.
We’re grateful to have you as part of the Luxury Promise community!
The Luxury Promise Team
Samia made my experience GREAT!!!
25 October 2025
Reply from Luxury Promise
Thank you so much for your wonderful review! We’re thrilled to hear Samia made your experience so great. We’ll be sure to pass on your kind words - they’ll mean a lot to her!
We look forward to welcoming you back soon.
The Luxury Promise Team
Top Notch luxury goods reseller
Sabrina and her employees are truly some of the best in the business world wide. They are excellent at their description of their items. They have such an amazing variety of items to choose from and their shows on Instagram and Covet by Christos are really fun to watch. They have everything from unique custom jewelry to Hermes bags. Love shopping with Luxury Promise. I love my LV crossbody I bought for my husband.
27 October 2025
Reply from Luxury Promise
Thank you so much for your amazing review! We’re thrilled to hear that you enjoy our shows and the variety of items we offer. Sabrina and the team will be delighted to know their efforts are appreciated.
We’re so glad you love your LV crossbody and look forward to welcoming you back for your next Luxury Promise find!
– The Luxury Promise Team
experience with Luxury Promise has…
My experience with Luxury Promise has not been the greatest. However, my experience with Lema has been 10/10. She delivered 2 days before delivery date as she assured she would. She is an absolutely amazing SA and I highly recommend her! Thank you Lema!
10 October 2025
Unprompted review
Reply from Luxury Promise
Thank you so much for taking the time to share your feedback. We appreciate your kind words about Lema, we agree, she’s wonderful!
While we’re sorry to hear your experience hasn’t been perfect overall, please know that our team is always here to work with you to resolve any concerns swiftly and ensure every interaction meets the Luxury Promise standard.
We value your continued trust and look forward to making your next experience exceptional.
Warm regards,
Luxury Promise Team
From Concern to Confidence – Excellent Resolution
I’ve had several successful purchases with Luxury Promise in the past so I’ve always trusted their service.
Recently, I encountered a small issue with a ready-to-wear piece from their London branch. I had clearly stated my EU size, and the sales associate confirmed the sweater in size 38, but it arrived as Italian size 38 (EU 34). At first, resolving the situation took some effort, and I was a bit concerned.
I’m very happy to say that Luxury Promise handled it wonderfully. The sales associate personally reached out, acknowledged the mistake (which was unintentional), and ensured I was fully reimbursed. Their professionalism and willingness to resolve the issue exceeded my expectations.
This experience reassured me that Luxury Promise truly values their customers. Mistakes happen, but how a company responds makes all the difference — and they did so with care and integrity. I’m delighted to close this matter positively and look forward to future purchases with complete confidence.
20 August 2025
Unprompted review
Reply from Luxury Promise
Dear Ramash,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your recent experience did not meet your expectations.
We’ve reviewed your correspondence in detail, and to provide context, the Fendi FF Caramel Turtleneck was sold correctly as an Italian size 38, as clearly shown on the main size label you shared with our team. Fendi, like most designer brands, uses Italian sizing as standard, which is equivalent to approximately a UK 6 / EU 34.
We understand that sizing conversions can sometimes be confusing, and it seems there was a miscommunication regarding this at the point of sale. However, as the item was accurately described and sold in the correct size, our policy does not cover the cost of return shipping in such cases. Clients are responsible for return postage when sending back items for discretionary reasons such as sizing or fit.
That said, our customer care team offered a discretionary store credit to assist you, and we appreciate your cooperation in returning the item.
We value your loyalty and the trust you’ve placed in us over the years, and we truly regret that this situation has affected your confidence. Your feedback has been shared with our teams to help ensure clearer communication around international sizing going forward.
Kind regards,
Luxury Promise Team
Tell the right conditions we should know what we buying
I didn't like the way how you describe like New condition is not correct. it's great to describe and explain the way the right conditions to your clients.
Real honesty matter‼️
24 September 2025
Reply from Luxury Promise
Dear Jerry,
Thank you for your feedback- we’re sorry to hear that you were disappointed with your purchase. We haven’t received any correspondence from you regarding this order, so we’d love the opportunity to look into this further for you.
Please email our team at customercare@luxurypromise.com with your order details, and we’ll be happy to assist and review the item’s condition with you directly.
Kind regards,
Luxury Promise Team
Reply from Luxury Promise
Thank you so much for your kind words! We’re delighted to hear you had a seamless experience with us. Your support means a lot, and we look forward to welcoming you back for your next Luxury Promise find!
Kind regards,
Luxury Promise Team
Amazing Pre-Loved Jewelry
Love watching the live shows and everything that I have purchased at LP is as good as or better than expected. The pre-loved jewelry is great quality. The only issue I had was dealing with Splitit - the payment plan - but all other interactions were wonderful.
26 August 2025
Reply from Luxury Promise
Thank you so much for your kind review! 💖 We’re thrilled to hear that you’ve enjoyed our live shows and that your pre-loved jewelry has exceeded expectations. We truly appreciate your feedback regarding Splitit as well, and we’ll be sure to share this with our team to help improve the experience. We’re happy to have you as part of the Luxury Promise community and look forward to helping you discover more treasures in the future!
Kind regards,
Luxury Promise Team
Luxury Promise is fantastic
Luxury Promise is fantastic! Sabrina and her crew are professional and kind. The customer service is great as well! I never have to worry if anything I buy is not authentic. I trust LP completely.🌺
25 August 2025
Reply from Luxury Promise
hank you so much for your kind words!
We’re delighted to hear that you trust us and enjoy shopping with Sabrina and the team. Providing professionalism, kindness, and authenticity is at the heart of everything we do, and it means so much to know that’s shining through. We look forward to helping you find more treasures with confidence!
Best wishes,
Luxury Promise Team
Disappointed
First, let me say, Luxury Promise is a reputable seller. I purchased an absolutely stunning Loro Piana scarf during a live on Christos’ IG platform on a Saturday morning (2 August). I received the item, unpackaged it and was about to wrap it around my shoulders, when I noticed a few holes and runs, which were not mentioned as callouts when the piece was being shown. Clearly the piece is defective, dry rotted and/or moth eaten. And with the tags attached. I understand pre-owned but there’s an expectation that the seller will disclose callouts so that an informed decision can be made. So disappointed…
2 August 2025
Unprompted review
Reply from Luxury Promise
Thank you for your feedback. We’re sorry to hear about your initial disappointment with your purchase. We take quality and transparency very seriously, and we’re glad we were able to resolve this matter directly with you. We truly hope this has closed things off to your satisfaction, and we appreciate your understanding.
Warm wishes,
Luxury Promise Team
Payment options are available
Payment options are available
Honesr product review during the live selling sessions
28 July 2025
Reply from Luxury Promise
Thank you for your feedback! We’re glad you found our payment options helpful and appreciated the honest product reviews during our live sessions!
Best wishes,
Luxury Promise Team
Great attention to detail
Great attention to detail. Beautiful pieces exactly as described. Super friendly, kind and correct advice always!! Highly recommend!
28 July 2025
Reply from Luxury Promise
Thank you so much for sharing your experience! We’re glad you enjoy the flexible payment options and the honest product reviews during our live shows. Your support means a lot, and we look forward to welcoming you back to another session soon!
Best regards,
Luxury Promise Team
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