High-quality dress at a decent price and free 3-day shipping is a huge plus. Fabric was a good weight; color, we ordered navy, was as expected. Of course, it was too long and my daughter at 5.5 ft had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They don’t offer free returns unless you take store credit and the sizing is a bit off, so be prepared to pay for return shipping. That being said the dress I did keep is beautiful and the return proc... See more
Company replied
There were many great options to choose from online! The dresses I ordered were even more beautiful in person, and the sizing was true to size. The quality was great and pricing was fair and affordabl... See more
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I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types. I even have done s... See more
Company replied
Company details
Information provided by various external sources
Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
Contact info
4.4
Excellent
13K reviews
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Wedding reception dress
Fit was true to size and was perfect for my wedding reception dress
2 May 2026
Easy returns
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The zipper and clip immediately broke…
The zipper and clip immediately broke before wearing for more than 20 minutes
15 May 2026
Reply from Lulus
Hello Meredith. We are so sorry to hear about the zipper and clip breaking! This is not a typical experience at all, and we are here to help. A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon! xo
Easy returns and prompt service
Easy returns and prompt service. I emailed lulus because I was having difficulty with a return and I received a response within 2 days and was allowed flexibility with the return. Process was smooth and easy.
16 May 2026
I’m disappointed that Lulu’s charges…
I’m disappointed that Lulu’s charges customers for return items..
That’s just wrong
13 May 2026
Reply from Lulus
Hello. Thank you for sharing your feedback with us. We've passed this along to our team. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to see how we can help! xo
Great quality
Great quality. I have bought a few dresses from Lulus over the years with no issues. Returning items is easy.
16 May 2026
The dress fit amazingly.
The dress fit amazingly. Fabric was great and it looks beautiful as shown in the picture.
13 May 2026
Great place to find good quality and…
Great place to find good quality and beautiful dresses for reasonable prices.
4 May 2026
Super disappointed that I wasn't able…
Super disappointed that I wasn't able to return after just 21 days. I have never ordered from a company that gives you less than 30 days to return. The quality was not good.
2 May 2026
Reply from Lulus
Hello! Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen, and we are here to help! If you ever have any questions or concerns, please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo
Small to size and very short return window.
My dress doesn’t fit around my rib cage and it’s quite long. I am a standard 10-12, so surprised it didn’t fit. I am a new mom and I didn’t get a chance to try it on before the pretty short return window closed. Disappointed I can’t return and now I don’t know what to do with this dress.
UPDATE: I got in contact with Lulus and have a resolution. Customer service is impeccable!
12 May 2026
Reply from Lulus
Hello! Thank you for sharing your review and feedback. We're so sorry to hear that the dress didn't work out for you. We understand that things happen, and there are a few convenient ways to get in touch with us (lulus.com/customerservice) if you ever need assistance. We're available daily and would be happy to help you out and see what options we may have! xo
Great customer service
15 May 2026
Perfection!
The shipping time was correct, the dress was beautiful and very good quality!
13 May 2026
Beautiful selection to choose from
Beautiful selection to choose from. Good
Prices and shipping didn’t take long.
13 May 2026
Carli was so helpful with my return…
Carli was so helpful with my return inquiry and special request. I really appreciate the extra effort. Thank you so much for going above and beyond.
13 May 2026
The dresses are very poorly made
The dresses are very poorly made, in addition they market themselves as a buy and return what doesn’t work… but the return window is not very forgiving. I would not recommend them ti a friend.
13 May 2026
Reply from Lulus
Hi Grace, thank you for sharing your feedback with us! We’re sorry that the dresses you ordered didn't meet your expectations in person, and for any frustration with the return policy. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to see what options we may have! xo
Great experience from start to finish
Great experience from start to finish. The customer service was excellent and the quality and fit of the dresses were perfect. Great all round experience
16 May 2026
Reply from Lulus
Hello Tania! We're so happy to hear you had a great experience from start to finish! We appreciate your kind words about our customer service and the quality of our dresses. xo
Repeat Customer
I have bought many things from Lulu’s, mostly formal dresses. Every item I have received has been incredibly quality. Dresses always fit as expected. The website is easy to use. The delivery is always quick. I will buy again!
16 May 2026
Reply from Lulus
Hello Cheedla! We're so happy to hear that you've consistently had such a positive experience with us! We appreciate your kind words about our quality and service. xo
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