High-quality dress at a decent price and free 3-day shipping is a huge plus. Fabric was a good weight; color, we ordered navy, was as expected. Of course, it was too long and my daughter at 5.5 ft had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They don’t offer free returns unless you take store credit and the sizing is a bit off, so be prepared to pay for return shipping. That being said the dress I did keep is beautiful and the return proc... See more
Company replied
There were many great options to choose from online! The dresses I ordered were even more beautiful in person, and the sizing was true to size. The quality was great and pricing was fair and affordabl... See more
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I have had good experiences buying with Lulus. I love that there is a "reviews" area under the item. It is nice to be able to look and see how the dress fits on other body types. I even have done s... See more
Company replied
Company details
Information provided by various external sources
Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
Contact info
4.4
Excellent
13K reviews
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Fast shipping and easy return process
Fast shipping and easy return process. Waiting for refund
13 May 2026
Reply from Lulus
We appreciate your feedback! Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo
I would give zero stars if I could
I would give zero stars if I could. I ordered this dress in an XS and it was too small so I exchanged it for a S. The S is defective and I’m trying to exchange for another but the site won’t let me. Zero stars. Never ordering from here again.
13 May 2026
Reply from Lulus
Hello Stephanie. We are truly sorry that the size small arrived defective! We checked on your order, and we are so happy to see that you've already spoken with our customer care team and they were able to help! If you have any other questions, please don't hesitate to reach back out. xo
I purchased the green romper and I…
I purchased the green romper and I couldn’t be more pleased. I didn’t have to wait long for delivery and once I received the item I was very happy. The quality is excellent. The sizing was accurate. I would definitely purchase more items from LuLu in the future.
10 May 2026
Reply from Lulus
We are so pleased to hear you love your romper! We truly appreciate your feedback about our quality and sizing. Thanks for sharing a review! xo
I contacted customer help about a…
I contacted customer help about a return, needing an order number as I may have accidentally deleted from email. The person helping me said they resent me an email of my order number which I never received and now, I’ve missed my window for returning my item.
10 May 2026
Reply from Lulus
Hello Angelica. We are sorry to hear about this happening with the order number! We'd love to look into this to help, so a member of our customer care team will reach out to you via email shortly. xo
Lulus is always great to shop at
Lulus is always great to shop at. Main reason why I love shopping there is because of that “know your size”. It never disappoints. They’re always on point. Never need to return or exchange.
11 May 2026
Reply from Lulus
We're so happy to hear that our FitFinder helps you find the perfect fit every time! Thanks for sharing your positive feedback! xo
Poor quality and size S was too big (I…
Pretty dress but size S was too big (I am a pretty consistent S across most brands) and I had to alter the chest and under-arms. Then after 1 wear the next time I picked it up, the lace had a huge rip and it was not salvageable. Not the quality I expect from the price.
13 May 2026
Reply from Lulus
Hello Sophia. We are sorry to hear that the small fit too big and ripped! We'd love to look into this, so a member of our customer care team will email you directly to help. We look forward to connecting with you soon. xo
I paid for overnight delivery and my…
I paid for overnight delivery and my dress came stained. Service was great with getting it fixed, but not happy with the product.
13 May 2026
Reply from Lulus
Hello Kacey! We are so sorry to hear that your dress arrived stained! This isn't a typical experience, and a member of our customer care team will be reaching out to you shortly to help! xo
Reply from Lulus
We're so glad to hear you're satisfied with our customer service! Thanks for sharing a review! xo
Absolutely LOVE this dress!!!!!
24 April 2026
Reply from Lulus
We're so happy you love your dress! Thanks for sharing your positive feedback with us! xo
Everything was really good, could be longer
Everything was really good, including ship times, quality, and how easy it was to access. The only thing is that I wish the dress was a little bit longer.
13 May 2026
Reply from Lulus
Hello Julia! We're so glad you enjoyed your experience with us! We appreciate your feedback about the dress length and will consider it. xo
I like the dress!
I like the material, the shape, the price and the fast delivery. Also the convenience of returning the other dress that did not worked out.
10 May 2026
Reply from Lulus
We're so glad the quality met your expectations! We're also glad the return process was convenient for you. Thanks for sharing a review! xo
Reply from Lulus
We are glad you were satisfied with our customer service! Thanks for sharing a review! xo
Loyal Customer Blacklisted for Reporting a Defective Shoe
I purchased the Arylee White Ankle Strap Heels in July 2025 and the heel broke the first time I put them on. I contacted Lulus in April 2026 asking for a simple store credit to replace a defective shoe I never even wore. They denied me for weeks using policies that do not exist on their website and I had to escalate to their CEO and legal team just to get $39. They then sent me a written notice saying I would no longer receive customer service because I advocated for myself. I bought my wedding items from this brand. I was a loyal customer. Do yourself a favor and shop somewhere else.
13 May 2026
Amazing experience
Amazing experience. I really like the product that I purchased from this site.
13 May 2026
Reply from Lulus
We're so glad you love your purchase! Thanks for sharing a review! xo
Reply from Lulus
We're so happy you love your dress! Thanks for sharing a review! xo
Reply from Lulus
Hello Sarah. Thank you for sharing your review and feedback. We are so sorry to hear that those items didn't meet your expectations in person, and for any frustration with the return policy. We would never want this to come as a surprise, so we have this information directly on site at www.lulus.com/customerservice/returnspolicy. We understand that things happen, and we are here to help! Please don't hesitate to connect with our customer care team. We'd be happy to see what options we may have for you. xo
Dress was delivered quickly and in good…
Dress was delivered quickly and in good quality, I’m very happy with it
10 May 2026
Reply from Lulus
We're so happy to hear that your order arrived quickly and that you are satisfied with the quality! Thanks for sharing a review! xo
Reply from Lulus
Hello Ebony! We are so sorry to hear that you have not received your package! We'd love to look into this to ensure you get your Lulus order, and so a member of our customer care team will be reaching out to you via email shortly! xo
Beautiful dress and nice material
Beautiful dress and nice material. I like that it was longer in the back. The bottom hem was lopsided on the sides in an obvious way.
12 May 2026
Reply from Lulus
Hello Jaclyn. We are happy to hear that you love the dress, but sorry to hear that it arrived with a lopsided hem. This isn't a typical experience at all, and a member of our team will be emailing you directly to help out. xo
Love the quality of clothes and easy to…
Love the quality of clothes and easy to navigate site.
7 May 2026
Reply from Lulus
We're so happy you love our clothes and found our site easy to use! Thanks for sharing a review! xo
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