Lululemon Athletica Reviews 

It is losing its grip after just 2 months, sad quality

I did not received my order! The team asked me to wait and promised a resolution.
1 week later they wrote that cannot help me, what a shame!

Products have gone downhill. They won't refund or replace a pair of leggings that I had for 2 weeks with two holes already ripped on them.

Would give zero stars if possible, lululemon sucks, ordered a product said it would be delivered in 3 days, didn’t even ship for 6 days, SCAM

Horrible customer service.

I paid for expedited shipping because I needed the items for a competition — but the order arrived three days late, completely defeating the purpose.

When the package finally arrived, it was torn and looked like it had been run over. One of the items inside was damaged.

I contacted customer service expecting a reasonable resolution. Instead, the only option I was given was to return the item (either by mail or in-store) and place a new order — no acknowledgment of the delay, no compensation, nothing.
I also called support, hoping for a better outcome, but was told the exact same thing and the call was ended without any real help.
As someone who has placed over 10 orders in the past month and shops in-store regularly, this is extremely disappointing. There was zero effort to make things right or retain a loyal customer.
This experience has been incredibly frustrating and has completely changed my perception of the brand.

I have been a long-time user of Lululemon headwear, but the new "Lightweight All-Sport Visor" is a massive disappointment. The construction feels incredibly cheap compared to previous models.
The new closure system is poor quality; the hook-and-loop strap feels flimsy and lacks the durability I expect at this price point. The overall structure of the visor is weak—it lacks the substance and "premium" feel of their older designs. I was so unhappy with the "cheap" look of the components that I actually had to take the piece apart.
Lululemon used to stand for high-performance quality, but this feels like a cost-cutting measure disguised as a "new design." If you are looking for the sturdy, high-quality visors they used to make, skip this one. It’s not worth the money.

Years ago, they had the best quality and best customer service. Nowadays, not so much. I purchased 2 of the Wunder Train No Line pants, one black and one green. I used to buy a LOT of clothes from LLL and have never had an issue with discomfort. So, I promptly ripped off the tags excited about the feel and fit. One pair was great while just wearing them around the house. The next day, I went for a power walk in the other pair. OMG serious pain in the hoo-ha area. Like the seam was sewn with plastic or something. I could hardly finish one lap and had to literally end the walk to change out of them. Definitely a problem. I wear leggings ALL.THE.TIME. Never a problem. I googled this, and clearly I'm not the only one experiencing this. So I returned them within ONE week of purchase, washed. And you would expect that a company with great customer service (and pricing at over $100 for these suckers) would promptly refund my money, no further questions asked. Oh, no. It was a bit of a debate with the store manager for them to exchange one pair for a completely different style. And, since they didn't offer the green color of the other pair I was returning in any other style, I requested a refund for those. She said NO we can't do that. I was dumbfounded. Huh?! I became kindly belligerent and she finally succumbed and refunded my money. Boo on lulu. I may be done.

If I could give zero I would. Terrible customer service, literally awful. It's honestly over priced low quality athlesuire. I can't get any assistance with a return, I made a purchase out of town and now stuck with a junk item. The item piled so badly in my suitcase it's unwearable, what kind of material does that?!! I'm so disappointed I wasted my money here. Hard lesson learned. 0/10 - do not reccomend!!

I've been really wanting a lululemon define jacket, but have been unsure because of the price. In the end, I caved and bought one. I was really excited, until a couple days later when my order got cancelled due to low stock. I thought it was a bummer, signed up for the restock email and ordered again when it came out. Now, almost a whole month later, I've ordered a total of 5 times and they've all been cancelled due to low stock. I feel like I shouldn't have to chase a multi-billion dollar company? Every single time, without fail, lululemon overestimates their stock and oversells, leaving thousands of people with cancellations! The lululemon stock system is honestly appalling. I won't be purchasing again.

First time I buy a legging from them. Honestly it seems to be a very good quality. I'll try to let another review after one mont of use

Racist City Point Lululemon. Kristen racially profiles, routinely calls police on black customers and is an eyesore for the Lululemon brand. She is atrocious and the Lululemon City Point Brooklyn store needs to fire her. There are other bad employees but she is thr worst one.

To date, one of the best fitness brands I’ve tried in the way it maintains its quality and shape after years of usage and washes.

The customer service in the US is unparalleled - my husband’s sweatpants string caught in the dryer ruining them and the store employee replaced them. The only issue is that it seems pricier than it should be for this material.

Very disappointing, they switched entirely to polyester for men's trousers, abandoning nylon altogether, while only women's clothing continued to use nylon.
But even for their old series, some item quality is OK but some item were terrible.

Absolute trash customer service. Bought my daughter leggings for christmas the seam ripped within a few months. Customer service was nice enough to tell me this was because the way my daughter wore the leggings. We will never purchase anything from this company again.

I absolutely love the Aline Noline leggings. Always have had a great experience with my orders .

All there products and clothing are amazing even though it’s a lot of money I love love love all there things!

Really poor. Product arrived in a flimsy, soft cardboard envelope, and the plastic bag inside was already torn. The product itself has a strange stain and some visible wear and tear. The quality is incredibly poor. What a joke of ai expencive product. I expect a full refund.

I love the material it's so stretchy and perfect for any occasion.

I have bought the wunderpuff long coat in the store for €400. After a normal exposure to rain the coat developed a strong odor. I tried washing it according to the instructions and the smell got worse. Its so bad that i can’t wear it anymore and i also aired it everyday for over a MONTH hoping it would get better. I asked the costumer service for help but they denied my claim and stated it as “personal preference”. Mind you the item is unwearable, no one wants to wear a coat smelling like socks. I asked them twice to reconsider my request for help, but they didn’t even offer any advice. I am extremely disappointed and i will never purchase anything from them. It’s sad being a well known brand but offering bad quality with the high prices. Even stores that don’t sell at a high price points help immediately without any problem.

Terrible customer service.
Wrong order, over priced, very disappointed