Lulu and Georgia Reviews 

Ordered several area rugs. Two of the three ordered arrived. The last and most important, still hasn't arrived, it's been 3 weeks?

The chair looked exactly the same as in the photo. Delivery was smooth. Your company is definitely one of my favorites!

Delivery Service is not responsive. I received an email and text asking me to confirm my availability for a delivery today, 8/19/26 between noon and 3:00 p.m. I replied that didn't work. I received a reply back noting they were sorry it didn't work and that a member of their team would contact me to discuss my preferred scheduled. I did not hear back and so I contacted them on Monday, 8/17/26 and explained I wouldn't be home until 1:00 p.m. and that I could be home from that time on. I spoke with a woman who put me on hold several times to confer with dispatch. She indicated the time could be before 1:00 and I clarified that no, it would need be from 1:00 p.m. throughout the rest of the day. I was put on hold again and she came back and said they could make my delivery toward the end of their route after 1:00 p.m. Today, I received a call at 11:30 a.m. indicating they would be at my home in 15 minutes and I explained that I would not be home until 1:00. Then another person called me and told me I would have to be scheduled for next week because the delivery team was leaving my area. I explained that I never received a call to discuss my scedule prior to today and so I had taken the initiative to reach out to the company on Monday. Then, when I asked which day next week, I was told they are only in my area one day per week and they didn't know which day that would be yet. The person was very apologetic, however didn't seem to have any power to make this right. This is very disappointing, especially with a $199 delivery fee. I feel you need to examine your delivery vendors to be responsive and to be customer oriented. I have no idea when the table will be delivered. I'd appreciate it if you would consider reimbursing me for the delivery fee since the process is not effective.

The lamp was delivered and was missing a piece. Sent information and email to support over 24 hours ago and have not heard anything. Super dissappointed.

This is the fourth time I’m requesting for the return label for two packages. Every time I get an email that it would take two business days. I hope somebody would take it more attentively this time.

Shipping was fast and communication about the order was good, the product itself is disappointing. The round pillow is not actually round, rather irregular and kind of oblong. Not annoying enough to return the pillow, I feel bad enough about how wasteful shopping online is already, but the product not being as advertised is disappointing.

Great customer service!
Two beautiful light fixtures had defects and they promptly sent replacements—can’t wait to get them installed. Open packages as soon as you get them!

I placed this order on July 7, 2026, when the advertised delivery timeframe was 1–3 weeks. The order was then scheduled for delivery tomorrow, August 19, and I relied on that confirmed delivery date when making arrangements.

I have now received an email stating that the delivery has been delayed with no new delivery date or timeframe provided.

Communication has also been horrible.

Good customer service

Beautiful unique tapestry and artistic pot. Love!

was not white glove, did not unpackage tjhe rug

Urgent: Correct Refund Needed for Returned Items (Incorrect Order Refunded)
Dear Lulu and Georgia Customer Service Team,
I am writing to follow up on my return and correct a previous detail: I did drop my return off at FedEx as requested. My apologies for any confusion on that point.However, the core issue with my refund remains unresolved, and I feel I am getting the run-around. While I did receive a refund recently, it was issued for the wrong order—specifically, a different order I placed during the same time period. I still have not been refunded for the items I actually sent back via FedEx.The last email I received from your team contained a return code to send the items back, but as stated, I have already returned them.Please review this case carefully. I want to resolve this confusion and receive the correct refund for the products I returned.

The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing and will only get heavier if used as a serving board.

Great update communications, fast delivery, as always great products.

I would highly discourage you to buy any of the made to order outdoor pillows. They’re cheaply made, rough fabric, light weight. NOTHING like some of the other pillows on their website. I spent a lot of money on pillows I do not want but cannot return.

The seamless service from order to delivery was great. Of course, it’s what you expect for the price you’re paying.

I reached out to customer service about a back ordered item to confirm it will be available if I purchase the rest of the product in the collection. This representative worked with me one-on-one to ensure I’d be able to order all of the product. Over communication from the customer support and final delivery partner. Thank you!

Excellent service. I ordered a wallpaper sample, very simple process, the communication was exceptional! I was offered help with any questions about the wallpaper, the delivery was fast and they notified me along the way! Makes shopping enjoyable!

Great trade rep interaction, overall communication and quality and assortment of merchandise!