Nice brands, eventhough they made the loyalty program almost useless..
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've order two bags on different occasions, one The Row tote and a Valextra bag. Both were delivered amazingly fast and with no duties, saved a few hundred on each purchase. Both of my experiences h... See more
Good prompt service overall. I managed to get a pair of shoes at an amazing price, less than half what they usually cost in the UK, and this model was also very hard to find here so I’m glad I c... See more
Great company, I have been buying from them for more than 5 years and I have always had a great experience, fast and available to meet the client needs. The only thing I would love is to have more dis... See more
Company details
Information provided by various external sources
Launched online in 1999, LuisaViaRoma.com is a 100% privately owned top online luxury fashion destination featuring a curated selection of established designers side by side with the best emerging talents. The website offers a wide selection of clothes, shoes and accessories for men, women and kids from the most prestigious fashion designers such as Balenciaga, Burberry, Gucci, Valentino, Fendi, Saint Laurent, Givenchy, Prada, Bottega Veneta, Loewe, Moncler, Off White, Heron Preston as well as a dedicated section of home, design, and beauty products.
Contact info
3.8
Great
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great experience
20 June 2024
Unprompted review
The package came 6 days later despite…
I paid for express shipping, which guaranteed delivery within 2 days, but the package arrived 6 days late.
6 November 2024
Unprompted review
Reply from Luisaviaroma.com
Dear Customer,
Thank you for contacting us and for your time for this review.
We truly regret for your disappointment.
All orders for available items are usually processed within 1-2 business days (Monday-Friday) after the order completion.
We have seen that you have placed your order on Friday, November 1st which was bank holidays in Italy.
Your order has then been shipped with Express courier on November 5th and it has been delivered on November 6th.
We confirm that your order has been processed and delivered without any delay, according to our timelines.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Service Team
Paid 26 euro for an express delivery…
Paid 26 euro for an express delivery and the item will arrive a week later, their respond was that it is a sale season and that’s why will take longer, and my question is why let people pay 26 euro for express delivery i you can’t make an express delivery? Unacceptable
10 November 2024
Unprompted review
Reply from Luisaviaroma.com
Dear Customer,
Thank you for contacting us and for your time for this review.
We truly regret for your disappointment and for the inconvenience.
Our customers’ satisfaction is strongly important to us and we would like to assure you that we work daily to improve our website and offer a positive experience to all our customers.
We would like to inform you that all orders for available items are usually processed within 1-2 business days after the order completion.
During sales or special promotions, processing may take longer.
We assure you that we always do our best to process all orders as fast as possible.
Once the order has been processed, it is then shipped with Standard or Express shipping, as selected during the purchase.
Please take our sincere apologies for the delay and for the trouble.
We thank you for your understanding and we remain at your disposal should you need other information or assistance.
Best regards,
Customer Service Team
Made 2 orders in the last 2 months
Made 2 orders in the last 2 months. Very nice prices when items on sale. Fast shipping. One item had to be returned (didn’t like it) - no problems, very easy process, the money came back in no time. Second time just to be sure asked for the measurements and recieved them the next day - thanks once again Giulia:)
14 November 2024
Unprompted review
Their customer service is one of the worst!
I purchased a bikini top and bottom, they sent me 2 bikini tops instead. I asked for an exchange of the wrong item but they told me they could not located the bottom so I returned both items.
Then they restocked the bottom on their website without notifying me. So I email them again to ask to repurchase the bottom and have free shipping and they declined saying I have to pay for shipping. Why would I pay extra 16€ whereas it’s your warehouse who sent me the wrong product in the first place ?!
13 November 2024
Unprompted review
Reply from Luisaviaroma.com
Dear Zeely,
We truly apologize for the inconvenience you have faced with your order.
Regretfully we do not have any automated alert system which can prompt our customers on the arrival of new merchandise, therefore we were unable to inform you about the restock.
We confirm that, if you place a new order, we will be happy to honor the price that you have paid in the original order. We confirm also that the shipping fees of your previous order has been already refunded.
We remain at your disposal for any further assistance.
Best regards
Customer Service Team
Best Website to shop at’
I’ve been shopping at Luisaviaroma for as long as i can remember, and i don’t plan on stopping…the service products and shipping are wonderful and even the rewards.
11 November 2024
Unprompted review
the quality of products
8 November 2024
Unprompted review
Too expensive shipping
The best experience: luxury brands, great and quality products and fast shipping. BUT the only disadvantage is the cost of shipping 26€ is too much for each delivery ! It should be free for example above 50€ or 100€. It is the only reason I don’t buy frequently and that’s why the 3*, otherwise it is 100*!!!
11 November 2023
Unprompted review
Reply from Luisaviaroma.com
Dear Md,
Thank you for taking your time for this review.
We wish to inform you that it is possible to use the LVR Privilege Points earned during your purchases to receive the free shipping option as a Privilege reward.
We remain at your disposal for any assistance you may require.
Best regards,
Customer Service Team
Love to shop at LUISAVIAROMA
No hassle returns and great privilege programme.
29 October 2024
Unprompted review
Just perfect
1 January 2024
Unprompted review
Great and best
5 November 2024
Unprompted review
Good experience
I ordered several Tom Ford and Missoni items from Luisaviaroma and had to return a couple of things. The overall service was easy and quick and the return was processed promptly. I’m deducting a star because they only offer a £16 express delivery option to the UK, and no standard delivery, and because I had to print out a lot of paperwork to send the parcel back. If this was fixed I’d use Luisaviaroma more often.
5 November 2024
Unprompted review
Reply from Luisaviaroma.com
Dear Customer,
Thank you for contacting us and for your time for this review.
We confirm that orders for United Kingdom are shipped with Express courier.
The shipping fees correspond to the cost of the couriers services.
We would like to inform you that with our Luisaviaroma Privilege program, it is possible to redeem the LVR Points earned during your purchases and your activities on social medias to receive the free shipping option valid for a limited period, as a Privilege reward.
The documents are necessary for shipment and they are sent by e-mail after we receive the return request.
In this way we prevent the use of too much material to respect our commitment towards the environment and a more sustainable trade.
We assure you that we work daily to improve our website and to offer a positive experience to all our customers.
We appreciate your feedback, and we will forward your comment to the dedicated department.
We remain at your disposal should you need other information or assistance.
Best regards,
Customer Service Team
They no longer have real customer…
They no longer have real customer service representatives; everything is handled by AI, even the email responses. Although different names are used, all replies come from AI. If you want to inquire about product details, there won’t be a real person to respond and the information is sure to be incorrect because they won't check the product details. With such poor service, they might as well just shut down.
Who would take the risk of trusting them?（Response to ‘LUISA VIA ROMA’）
5 November 2024
Unprompted review
Reply from Luisaviaroma.com
Dear Customer,
Thank you for contacting us and for your time for this review.
We truly regret for your disappointment.
We confirm that at the moment we do not use AI services.
We have checked and we have noticed that we never received any e-mail from you with the e-mail address you have provided.
We kindly invite you to contact us at customerservice@luisaviaroma.com
We will be glad to reply directly to your request.
We remain at your disposal for any information or assistance you may need.
Best regards,
Customer Service Team
The best online store for luxury…
The best online store for luxury clothes!
3 November 2024
Unprompted review
Very professional and a fast shipping
Very professional and a fast shipping
1 September 2024
Unprompted review
Excellent service
Excellent service. Well packaged products. Quick delivery
1 October 2024
Unprompted review
P.E.R.F.E.C.T
29 October 2024
Unprompted review
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