Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
I used LuggageHero in Hamburg when every station locker was full and we were stuck with two large suitcases and a few smaller bags. In that moment it genuinely saved the day and let us explore the... See more
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Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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"Superclose to subway ( Kongens Nytorv…
"Superclose to subway ( Kongens Nytorv ) easy access. A really nice clerk took care of my bag and helped me since i havent used Luggage Hero before. - Great location in Copenhagen!"
7 May 2025
Unprompted review
Reply from LuggageHero
Hello Carro,
Thank you for your wonderful feedback! We’re glad you found the location convenient and that our clerk was able to assist you on your first visit. We truly appreciate your kind words and hope to welcome you again in Copenhagen!
Best Regards,
LuggageHero Team
Very friendly staff in a good location in the centre
Very friendly staff, good location in the centre of the town, comfortable rooms (although limited space), clean, excellent breakfast
17 July 2025
Unprompted review
Reply from LuggageHero
Hello Scuba,
Thank you for your kind feedback! We’re delighted you enjoyed the friendly staff, central location, and breakfast. We appreciate your note on room space and will keep it in mind for improvements. We hope to welcome you again soon!
Best Regards,
LuggageHero Team
Easy and convenient service
Using the App made it really quick and easy to locate a storage provider in the area I needed. Drop off really good and the guys were really helpful.
Pick up was a breeze and the guys in the store really helpful and pleasant.
15 June 2025
Unprompted review
Reply from LuggageHero
Hello Darren,
Thank you so much for your wonderful feedback! We're delighted to hear that the app made finding a storage provider quick and easy, and that both drop-off and pick-up went smoothly with helpful and pleasant staff. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Katherine,
Thank you for your kind words. We’re happy to hear you found the location convenient and our staff helpful. We look forward to assisting you again in the future!
Best regards,
LuggageHero
First time using a service like this
First time using a service like this, so I was a little nervous. I selected a high street random store and they were great. Polite, and made sure to verify our luggage before collecting it for us.
20 September 2025
Reply from LuggageHero
Hello Customer,
Thank you for sharing your experience. We’re so glad your first time using our service went smoothly and that the staff made you feel comfortable. We hope to welcome you back again soon with the same great service!
Best regards,
LuggageHero Team
Easy and very conveniently by a very touristy part of town
"I'm so sorry, but I've forgotten the name of the person who helped us. But she was great! Super helpful, very nice, great sense of humor. Location of the shop was super helpful for us who were exploring Old Town. I can definitely see us coming back here again."
5 May 2025
Unprompted review
Reply from LuggageHero
Hello Luis,
Thank you so much for your kind words. We’re delighted to hear that our staff made your experience enjoyable and that the location was convenient for exploring Old Town. We’ll be sure to pass along your praise to the team. We look forward to welcoming you back on your next visit!
Best regards,
LuggageHero Team
"A great place to drop bags off to
"A great place to drop bags off to. I'd never used a baggage drop off before and the staff were so friendly and helpful to me, a novice. ������ worked like clockwork. Was great not to have to carry our overnight bags with us when visiting various tourist attractions. - Made a weekend in London v easy"
19 October 2024
Unprompted review
Reply from LuggageHero
Hello Kathryn,
Thank you for sharing your experience. We’re so glad our team could make your first time using baggage storage smooth and hassle-free. It’s great to know it helped make your weekend in London easier and more enjoyable. We hope to see you again on your next trip!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Graziella,
Thank you for your wonderful feedback. We’re thrilled to hear everything was perfect and that our team made a great impression. We look forward to welcoming you again!
Best regards,
LuggageHero Team
Very useful and easy to do
The shop was easy to find and had kind staff. It made our day in Ireland easier to enjoy without pulling our luggage along after a long haul flight.
27 September 2025
Unprompted review
Reply from LuggageHero
Hello Laura,
Thank you for your kind words. We’re so glad the service helped make your day in Ireland more enjoyable after your long flight. It’s great to hear the location was easy to find and that our staff made you feel welcome. We hope to see you again on your future travels!
Best regards,
LuggageHero Team
Reply from LuggageHero
Hello Nora,
Thank you for sharing your experience. We’re glad everything went smoothly and hope to see you again soon.
Best regards,
LuggageHero Team
"Fast, efficient, a bit pricey
"Fast, helpful, accurate, efficient. Couldn't ask for a better service. A bit pricey -- $40 for 4 bags all day -- but happy to pay it. Oh, one weird thing: they don't give you the exact address until you make an online reservation. Huh. - Perfect"
14 November 2024
Unprompted review
Reply from LuggageHero
Hello Craig,
Thank you for your feedback. We’re glad to hear you found the service fast and efficient. We also appreciate your comments about pricing and address visibility we’ll take this into consideration as we work on improving the experience. We hope to welcome you back again!
Best regards,
LuggageHero Team
It was a very easy process after…
It was a very easy process after getting off our cruise and not having a flight for hours we needed somewhere to put down our things and they were very helpful.
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Erica,
Thank you for your review. We’re happy to hear the service made things easier for you after your cruise. It’s great to know our team could be helpful during your wait. We hope to assist you again on your future travels!
Best regards,
LuggageHero Team
LuggageHero is my go-to storage service
I've been using LuggageHero many times, and it's such a nice service when you're waiting for your flight/train/whatever. Just let go your stuff, and you are free to explore the city without any heavy luggage.
28 September 2025
Unprompted review
Reply from LuggageHero
Hello Jorn,
Thank you for your wonderful feedback. We’re so happy to be your go to storage service and glad our service helps make your travels lighter and more enjoyable. We look forward to being here for you on many more trips!
Best regards,
LuggageHero Team
Great!
Great experience with lovely, helpful shop staff. Would definitely use again
24 September 2025
Unprompted review
Reply from LuggageHero
Hello Ann,
Thank you for sharing your experience. We’re so glad to hear the staff made things easy and pleasant for you. We’d be happy to welcome you back anytime!
Best regards,
LuggageHero Team
Easy, convenient, trustworthy
Dropped 2 bags for several hours. Convenient locations d quick drop and pick up. Thank you! - Easy and convenient
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Elle,
Thank you for your kind words. We’re glad you found the process easy, convenient, and trustworthy. We appreciate you choosing us and hope to help with your bags again soon!
Best regards,
LuggageHero Team
easy & safe process
I had a checkout time many hours earlier than the end of a conference I was attending. I was also staying in an Airbnb, so I didn’t have the option of leaving bags with a front desk like I would at a hotel. The conference didn’t allow luggage-sized bags inside either, so I searched for a solution online and found Luggage Hero. This was my first time using the service, and the gentleman running the store where I dropped off my luggage was fast, attentive, trustworthy, and kind - both when I dropped off and picked up my bag. Very thankful to have found this company & this storage partner! Kind of saved the day for me honestly because I’m not sure what else I would have done otherwise. It was well worth the $18 or so dollars I paid. - Great service that gave me peace of mind!
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Dallas,
Thank you so much for sharing your detailed experience. We’re delighted to hear that our service made your day easier and gave you peace of mind. It’s wonderful to know our partner was attentive and kind throughout the process. We truly appreciate your trust and look forward to helping you again whenever you need us!
Best regards,
LuggageHero Team
Convenitent and secure
Convenitent and secure. The staff at the site explains the process. Shows you where your bags will be stored.
30 September 2024
Unprompted review
Reply from LuggageHero
Hello Robert,
Thank you for your feedback. We’re glad you found the service convenient and secure, and that the staff took the time to walk you through the process. We appreciate you choosing us and hope to assist you again soon!
Best regards,
LuggageHero Team
Peace of Mind
Great place to drop off our luggage to go to the British Museum. Guys were nice and helped us through our first time using luggage hero.
9 October 2024
Unprompted review
Reply from LuggageHero
Hello Amanda,
Thank you for the kind words! We're so glad to hear your first experience with LuggageHero went smoothly and that our team was there to help. It’s great that we could make it easy for you to enjoy your visit to the British Museum without the hassle of carrying luggage. Hope to see you again on your next adventure!
Best regards,
LuggageHero Team
Wonderful experience, completely trustworthy
I've never used LuggageHero before, and the people at Jazz's Gifts and Souvenirs couldn't have been more helpful and considerate. Whenever I return to NYC, I will use LuggageHero at Jazz Gifts and Souvenirs. - Nicest people to deal with!"
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Debbie,
Thank you so much for the amazing feedback! We're thrilled your first experience with LuggageHero was such a positive one. The team at Jazz's Gifts and Souvenirs will be so happy to hear your kind words — they truly are some of the nicest people around! We’re glad they made you feel welcome and well taken care of. Looking forward to being part of your future trips to NYC!
Best regards,
LuggageHero Team
"Friendly and good stuff
"Friendly and good stuff, can be great if the timing increased to 8 PM instead 6 PM - Good"
29 September 2025
Unprompted review
Reply from LuggageHero
Hello يوسف صالح,
Thank you for your feedback! We're glad to hear you found the staff friendly and the service good. We appreciate your suggestion about extending the hours to 8 PM — it’s valuable input, and we’ll definitely pass it along to the team for consideration. We hope to welcome you again soon!
Best regards,
LuggageHero Team
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