Lucy Lou’s Boutique Reviews 160

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have had several orders from lucy lou boutique and everything has arrived promptly and well packed. I have loved everything I have received but had to return some items as just did not suit me. The... See more

Rated 5 out of 5 stars

I have over 20 of Lucy Lous magic dresses they are so beautiful the patterns and the quality makes each one unique. Every time I wear one I get stopped and asked where I bought it. I've just received... See more

Rated 5 out of 5 stars

I called up on Friday to enquire about the floral blazer to ask which store would have it in stock for me to visit and try it on. They shipped both sizes to the Churchtown store and I drove from Manch... See more

Rated 5 out of 5 stars

I can highly recommend Lucy Lou's bouquet. I have bought online and the service is excellent. Prompt arrival and easy to return if needed. I love the magic dresses the most, but have bought other c... See more

Company details

  1. Boutique

Written by the company

Lucy Lou’s Boutique is a family run business which has been established for over 8 years. We pride ourselves on making customers feel good about themselves and finding there own kind of beautiful in a new outfit that makes them feel confident when they leave our store. Our website is easy to use and our Live videos on our socials give an excellent view on how to style items together and to give our ladies some outfit inspiration. We want everyone to feel comfortable whatever age or size you may me. We’re here to make that happen. We look forward to seeing new faces in the future and we appreciate our returning customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

160 reviews

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Rated 5 out of 5 stars

I have had several orders from lucy lou…

I have had several orders from lucy lou boutique and everything has arrived promptly and well packed. I have loved everything I have received but had to return some items as just did not suit me. The clear wedges are fabulous but unfortunately I have wide feet 😢 jumpsuits are amazing as are the magic dresses. Blazers fab too. Nothing to dislike and sizing great x keep it up please.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I called up on Friday to enquire about the floral blazer to ask which store would have it in stock for me to visit and try it on. They shipped both sizes to the Churchtown store and I drove from Manchester and chose the best size for me. I also purchased other items whilst I was there as there were some beautiful clothes. Nothing was too much trouble and I was made to feel welcome. Will definitely be back and joining your live stream to see what's new. Well done ladies, keep up the amazing customer service 👏

18 April 2026
Unprompted review
Rated 5 out of 5 stars

My magic dresses

I have over 20 of Lucy Lous magic dresses they are so beautiful the patterns and the quality makes each one unique. Every time I wear one I get stopped and asked where I bought it. I've just received an order of another beautiful dress a lovely bardot top and 2 shirts. Keep doing what your doing and here's to my next purchase xx

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend Lucy Lou's…

I can highly recommend Lucy Lou's bouquet. I have bought online and the service is excellent. Prompt arrival and easy to return if needed.
I love the magic dresses the most, but have bought other clothes also.
Yesterday, i took my fist trip to the shop i was not disappointed. Lots of choice and a lovely setup. I enjoyed trying on a number of outfits and come home with a full bag. Staff are amazing so friendly and happy to help x

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Harlo Jeans.

Fabulous Harlo Jeans.

These jeans are fabulous, they are so comfortable and the the fit is great, I ordered a black pair in the sale I was so impressed I ordered a 2nd pair in black.
I then purchased 2 pairs in blue and my 18 year old asked for a pair.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I have shopped with Lucy Lou boutique for a few years and have always been happy with the clothing I purchased until very recently when I ordered a jumpsuit which arrived but the stitching had all come away at the seam so I contacted Lucy Lou head quarters about a replacement to be told the item was now sold out so I could either receive a discount due to the fault or do a full return. I was keen to keep the jumpsuit so I accepted the discount and got my seamstress to fix the fault however after multiple chasing emails to Diane at Lucy Lou boutique I have never received the discount. This is extremely poor customer service so I shall not be using this retailer again.

18 February 2026
Unprompted review
Lucy Lou’s Boutique logo

Reply from Lucy Lou’s Boutique

Hi Michelle. I’m so sorry to hear this.
Our customer service is closed for the weekend. However if you can send me an email to info@lucylousboutique.com with your order number and full name, I will look into the emails and check for myself so we can get your partial refund sent back to you asap. I do apologise and Dianne has also passed on her apology as she thought she had completed it. We will get this sorted for you asap. Please email me and I will respond to you this weekend. Thank you and sorry again for the mistake, we are a family run business and take all our customer feedback to help improve for the future of the brand. So thank you.

Kind regards

Lucy
Director
Lucy lous boutique

Rated 5 out of 5 stars

First time visiting Southport…

First time visiting Southport shop,staff very welcoming and knowledgeable of stock, excellent range of stock, excellent quality and excellent prices, will definitely recommend and can not wait to return again, 😍x

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the Magic Midi it is very…

Love the Magic Midi it is very flattering and the material is lovely perfect for my upcoming holiday. The efficiency of the service was second to none, l ordered the on Friday and they arrived Saturday morning brilliant well done to all involved. I highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Magic dress

Just bought a dress on line last night and delivered today! Fits beautifully and the colours vibrant. So pleased with my new dress. Will purchase again 100%

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Churchtown shop

I visited the Churchtown shop. The lady who was working was so lovely, so welcoming and chatty. Its a refreshing change. Even made sure my 9 year daughter was happy and sitting down whilst I tried clothes on. Its nice to have such a enjoyable shopping experience. Thank you.... I also love my clothes 😍 xx

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this little shop in penwortham

Love this little shop in penwortham, have a look in once a month when l am in the area , always come out with something, love the quality and colours, nice to buy a jumper that doesn't bobble, the girl in shop is lovely x

26 February 2026
Unprompted review
Rated 5 out of 5 stars

First order but definately not my last

Received my first order this week and it was gorgeous. Speedy delivery and great quality items. I love that the size 16 model on the website is my size. I can see how it will look on me before ordering. Hurray for this lovely boutique.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing dresses

Your clothes are amazing I love your maxi dresses.I have never been a dress person until I found your website honestly they are amazing and the price is excellent too. I'm a new customer and highly recommend 100%.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing boutique i shop online your…

Amazing boutique i shop online your clothes are amazing quality and so nice and affordable, came across you on Facebook and honestly so glad I did fabulous customer service also keep doing what your doing ladies amazing job ❤️💜xxx

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality clothing!!

Received my items from the bundles evening and love everything 💕
The cc tops sparkle so much and fit perfectly and the tassle jumper is so soft and hangs a treat!! Thank you very much for good quality clothing and service 👏 xx

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Lucy Lou’s …

I stumbled across Lucy Lou’s Boutique by accident in August when a live popped up on Facebook, and my goodness I’m well and truly hooked, I can’t wait for the live’s every week, and I’m absolutely loving all the newness! Have made lots of orders including bundle madness, and I love everything I’ve bought, there’s something for everyone, the quality, the price and the variety is amazing, can’t wait till our next trip to Blackpool from Scotland, as I defo will be popping in to the shop, thank you so much keep up the great work, Lucy, Gill and your amazing team 💖💖

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mum daughter business

Excellent mum daughter business . Love the whatching the life’s only visted the shop once in Southport. Staff were friendly and helpful. Bought loads on line my wardrobe is full of Lucy Lou clothes. Very good quality and price . Delivery is fast . Would highly recommend them

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Family Company

I stumbled on this company by chance online when Lucy and her mum were hosting a live feed.
It has been a joy to shop with them. Everything I have bought has been excellent quality and has arrived on time.
I have also been lucky enough to buy some of their bundles recently which have been excellent value.
I cannot recommend this family company enough and hope to visit their Southport shop very soon.
Keep up the good work Lucy, mum and all your lovely staff.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I have bought a lot from this lovely friendly family company. Clothes are very good quality and sizes are perfect. Promt service. Definitely recommend. X

4 January 2026
Unprompted review

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