I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
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Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
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Company details
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.2
Great
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Best hosts out there always making it a…
Best hosts out there always making it a real vip experience
11 March 2026
Reply from Lucky Red Casino
Thank you for your kind words!
Great customer service
Great customer service! Great Games! Lately a lot more technical issues slowing the games down and connection issues.The company is legit I have won and received a bank transfer within 5 days.🩷
3 April 2026
Reply from Lucky Red Casino
Thank you very much for your feedback, Nicole! We really do appreciate this! It’s great to hear you’ve been receiving your winnings quickly too!
With regards to any technical issues, our Support Team are on hand 24/7 to help troubleshoot and resolve issues so please drop by should it happen again!
Reply from Lucky Red Casino
Thanks for your kind words and love for our customer support team!
Reply from Lucky Red Casino
New games will continue to be added to our vast selection, so keep a look out for this. We do work to process payouts as quickly as possible, I’m pleased to see our support team have been able to help whenever needed!
Lucky Red is the best online casino
Lucky Red is the best online casino. They have great customer service. Their agents are friendly and always willing to help. Great selection of games!!
3 April 2026
Reply from Lucky Red Casino
Thanks so much for the amazing review!
We really appreciate your kind words and love for our customer support team.
I'm glad to see your enjoying our game selection!
Easy and quick withdrawal
After hitting a nice jackpot I put in a request for a withdrawal. It took 2 days to have my credit cards verified and then only 2 more days for a approval for my withdrawal. It then it only took 3 business days to show up in my bank account even though they tell you it could take up to 7 days. Keep releasing new games that all have a different twist. Thanks
2 February 2026
Reply from Lucky Red Casino
Thanks for your sharing your experience, we do work to process payouts as quickly as possible. I’m pleased to see you enjoy our monthly released new games. More to add to your collection of fun.
Honest casino
Honest casino! Safe Bitcoin deposits! New games! Easy payouts! Excellent customer service!
1 April 2026
Reply from Lucky Red Casino
Thank you for sharing your experience, and your kind words for our customer support team.
i dislike the fact that as soon as i…
i dislike the fact that as soon as i win something i cant win nothing no more for a long time and that it take very long to get my money when i withdraw it
1 March 2026
Reply from Lucky Red Casino
Thank you for your feedback, we understand how it can feel frustrating, but game outcomes can vary over time and are never limited based on past wins or withdrawals. All games operate fairly and are not adjusted on an individual basis.
We do work to process payouts as quickly as possible.
Reply from Lucky Red Casino
Glad to see you enjoy our games!
Whenever I have to go to chat
Whenever I have to go to chat, everyone is so kind and helpful. They try and do whatever they can you make your experience great. I just wish I would get more chips, because I have spent a lot if money and they always say you use a bonus every time, but whether I win or lose you get that bonus money back so it makes no sense to me. I play a lot at casino max because they have great bonuses and you always get a second bonus of free spins where you could win a couple hundred dollars. My only complaint is lack of free chips.
18 March 2026
Reply from Lucky Red Casino
Thank you for your feedback! We love to hear you’re having positive experiences with our Customer Support Team.
In terms of bonuses, we always try to go above and beyond where possible and you’re always welcome to head into our Customer Support Team to see what’s available to your account!
Everything is straight forward
Everything is straight forward. They offer múltiple funding options. Customer Service is top notch whether using the chat option or email. They are thorough in validating your information. When your account is validated payouts are simple...and yes I have actually won and been paid ( remember folks that it is gambling and not an income stream).
3 April 2026
Reply from Lucky Red Casino
Thank you for your kind feedback, it's great to see you find everything smooth sailing! We are happy to see you enjoy our services.
I kept getting hacked
3 April 2026
Reply from Lucky Red Casino
Account security is something we take extremely seriously, and we can confirm that our team has already reached out to you directly to review this matter in detail.
For your privacy and security, we’d kindly ask that you continue working with our support team so we can fully investigate and assist you further.
Great Casino
Amazing customer service and easy deposit and withdrawal processes are thos my go to Casimo!
1 April 2026
Reply from Lucky Red Casino
We are happy to be your go to casino!
Reply from Lucky Red Casino
All game outcomes are completely random, and while results can vary, we appreciate you giving us a try. If you’d ever like support or want to explore available offers, our team is available 24/7 to help.
Reply from Lucky Red Casino
Thank you for sharing your experience with us! We do work to process payouts as quickly as possible. Glad to see you're enjoying our slot games. More new slot games will continue to be added to our vast selection, so you always have opportunities to find new favorites!
Reply from Lucky Red Casino
That's amazing to hear about your winnings! Thank you for sharing your experience with us!
THE BEST ONLINE CASINO
My experience has always been great for years now, the excitement and thrills of the many different real life casino games and customer service is top tier.
10 April 2025
Reply from Lucky Red Casino
Thank you for your continued loyalty! We are just as excited in continuing to provide you many more thrills and excitement to come. We appreciate your love and support!
Reply from Lucky Red Casino
Thank you for sharing your experience with us.
Redemption for winnings takes way to…
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions im minutes. Plus the fact you use bitcoin to pay back winnings is annoying because it takes another 2 tob5 days to get crypto converted to cash. If it didnt take 5 days to a week to get winnings into my bank account id play more. Your app is way behind on Redemption times.
1 April 2026
Reply from Lucky Red Casino
We aim to process withdrawals as quickly and smoothly as possible, and we appreciate you taking the time to share your experience.
We also offer a range of alternative withdrawal methods, some of which may be received sooner than the standard timeframes.
If you’d like more information or for us to review this with you, our support team is available 24/7 and happy to help.
Excellent casino
Excellent casino, fast payouts, and the customer representatives are a pleasure to talk with. They always answer my questions and they are very friendly and kind.
3 April 2026
Reply from Lucky Red Casino
Thank you for your kind feedback and I’m pleased to see our customer support team was able to help when needed.
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