Low Energy Supermarket Reviews 

657
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company, frequently highlighting exceptional value and reliable service. Customers consistently praise the detailed website descriptions, highly affordable prices, and prompt shipping times across a wide variety of useful household goods. Buyers note that ordered items arrive securely packaged, match online photos accurately, and perform their intended functions perfectly for home projects. However, some people mentioned experiencing frustrating delivery delays, receiving completely incorrect items, or facing unexpected and troublesome courier issues. A few consumers also noted recurring problems with missing components in their packages alongside entirely unresponsive customer support when seeking assistance.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly, work as described, and... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting divergent experiences. Many consumers... See more

Service

Customers consistently note positive experiences with service, highlighting speedy, reliable, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and affordable costs... See more

Quality

Consumers find quality to be positive and consistently report satisfaction with functional items that arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a shower head that worked on the very simple venturi principle. This company had one at a competitive price . Delivered promptly and well packaged Seems to work well when tested at a low... See more

Rated 5 out of 5 stars

With Winter approaching, it was time to replace some of the perished seals around doors and windows. Found this company on the internet selling a product I have used 10+ years ago - a self adhesive a... See more

Rated 5 out of 5 stars

Ordered a 16”x6” “ Chimney Sweep” via eBay for a 7”x3” rectangular letter box size flue. I thought it was going to be too large but it actually does the job perfectly. Being made of sheep’s wool it ac... See more

Rated 5 out of 5 stars

Item arrived in good time and was exactly as described and exactly what I needed to do the job i.e draft proof the join in the middle of my double front door. I had fitted the fine filliment type prev... See more


Company details

  1. Online Marketplace
  2. Energy Equipment and Solutions
  3. Insulation Materials Store
  4. Lighting Store
  5. Outlet Mall
  6. Solar Energy Equipment Supplier

Information provided by various external sources

Low Energy Supermarket is stocked with LED lights, timer switches, and other energy saving products. Order today to start saving money & energy!


Contact info

4.2

Great

TrustScore 4 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(657)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering and good prices

Easy ordering and good prices. Delivery of first parcel (Order #121220) was delayed due to Evri, but replacement arrived very quickly.
Thank you very much for your efficient service. 😁

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Clothes airer

My son ordered me one of those wooden and metal clothes airers/ dryers not sure what they are actually called.
It arrived and he installed it and it was super easy for him.
I am so happy with the quality of this product. The sides are something like cast iron strong metal anyway. When put together it’s very solid and I can pull right up to the top of my vaulted ceiling where no one will notice it. I don’t notice it as I keep forgetting I actually have anything on it. I think in winter my washing will dry even quicker as it will be up where all my heat goes. The rope is long enough for me to get it up and down easily.
Great product. I will deffo be having a look at your website

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed with their total lack of customer care

I made a mistake on my order, the first one having failed and I ended up ordering two instead of one clothes airer.
I have tried to get help from Low Energy to help me return the second order, having accepted it was my mistake, I would have been happy to pay to have it returned but they have been distinctly unhelpful, just sending me one line emails or repeating the same answer to my request for help in returning it economically. I pointed out they have a 14 day returns policy, so how does that work? No answer to the question. Just a bland, unhelpful response. I have tried to ring several times but it appears there's no-one to answer the phone.
I have been very polite in my communications but am disappointed and frustrated with their lack of care and help. So, I have an extra clothes airer that I do not need which I paid over £100 for, which I now cannot return.

9 June 2025
Unprompted review
Low Energy Supermarket logo

Reply from Low Energy Supermarket

Thank you for your review. I'm sorry you've had a negative experience with us. As you stated you have ordered an item in error from us, we have accepted the return and given you our return address however you want us to arrange the return postage and as we have advised we cannot arrange for a larger length item to be collected from a 3rd party - our contract does not allow it with the courier. I'm sorry that you find this unacceptable - that is why we advised you to a try a parcel broker. Having read all our communication, I have to disagree that they have been unhelpful or one liners. As we have stated numerous times we will happily refund the item but you do need to return it to us.

Rated 5 out of 5 stars

Great Rubber Self Adhesive Window Seals

I ordered via Amazon rubber seals to place around my pvc windows. The item was extremely sticky making for good adhesion over the old existing seals that had ceased to flex but were in good order. The windows sealed like new cutting out draughts and noise. I was so pleased I ordered a second lot to complete all my non complying windows

7 June 2025
Unprompted review
Rated 5 out of 5 stars

First Class Company

Despite a 1 star, I found it 5 star. Price of Digital Timer was good, delivery great and fitting simple. Also setting the programmes easy for this 81 year old.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Charlie B Obviously works for the…

Charlie B Obviously works for the company leaving positive reviews!
As I described.......Buyer Beware.........Go elsewhere unless you want to be ripped off with their inferior products!!!
Enough Said!!!!

29 May 2025
Unprompted review
Low Energy Supermarket logo

Reply from Low Energy Supermarket

I'm afraid you are incorrect. Charlie B is not one of our employees. I'm sorry you felt it necessary to leave another 1 star review.

Rated 5 out of 5 stars

I have purchased a few items and most…

I have purchased a few items and most recently I Purchased 2 drivers, (eBay) both arrived in the time stated and both working, my only complaint is that they do not have a trade counter as I work in the area (but this doesn't distract from the service or product they provide)

I must comment after reading some of the bad reviews I am confused.

e.g. one person complained lights they purchased "work" but get too hot to handle and the company refuse to refund his/ her postage costs!!!!
eerrrr.
So you purchased lights to produce light which they do and your complaint is "they get to hot to touch"!!!! I'm not sure it's this companies fault that a byproduct of light is heat, I think your complaint should be to a higher power.

Also a complaint is that a person purchased a kit which has no holes drilled or supply cable or installation instructions.....!!!
WOW.......

if you don't understand why the conductor is impossible to supply with out the length
or why YOU must drill the holes
and if you need instructions to fit !!!!
Don't complain the company is garbage for not giving you the necessary knowledge to install. It may be more productive to examine your own inadequacy or safer to employ someone who actually knows what they are doing

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company, good value, beats all the "Big Boys"

I have amended this review since reading some other reviews left around the same time .......
1st. I must commend and 100% agree with
Shane Preston's comments and just add
"you can't legislate for all idiots".
2nd. Congratulations "low EnergySupermarket.com"
for your logical and simplistic replies to
S.Mernagh & Alex B, once again
"you can't legislate for ........"
My only complaint for this company, Please take
notice of the several comments left by many of
your customers, regarding tracking problems
with your preferred delivery company -
please stop using Parcelforce, they are dreadful,
look at their reviews !

I only placed a small order for a tap aerator, but what I liked is it's a family run business, but it still offered free postage, even on a small value item, unlike some other large international or foreign companies who are now getting far too greedy, wanting 'substantial' minimum value orders just to get free postage.
Please keep up the good work.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE if you think that this…

DO NOT PURCHASE if you think that this "kit" comes with instructions, fasteners or even cable from Controller to battery. Do not expect tracking information either. I am assured that instructions are on the sales page - but as i said, they don't come with the items. There are some plastic items which purport to be the mounting frame, but, these don't come with pre-drilled holes or guidance as to where to drill any hole nor what to use to fasten the solar panel to these or how to even fasten these to your base (roof / wall etc). There are better, comprehensive actual "kits" which include basic things like instructions and the means to fit, on the market. I shan't be buying from these again.

18 May 2025
Unprompted review
Low Energy Supermarket logo

Reply from Low Energy Supermarket

Thank you for taking the time to leave a review, I'm sorry we only got a 1 star.

The kits contents is clearly shown on the sales page and we do list the items included and their specification.
The cable from controller to battery - you are correct, we do not include this as we have no idea how long your items are apart; it could be 1m or it could be 100m's. This is why we do not include it and people can purchase the desired length of cable needed from us separately.

The mounting brackets do not have predrilled holes as these are suitable for solar panels from 10w right upto 250w and the holes would be in different locations depending on the size of the panel.

I'm sorry you failed to receive tracking for the order, we use an integrated system and it is showing as tracking information was sent, I am sorry this email wasn't received by yourself.

Regarding instructions, we take on board your comments and will feed this back to the purchasing team however solar installations are complex and can be very dangerous so should be installed by someone with solar installation knowledge.

Rated 5 out of 5 stars

A timely timer

Digital 7 day programmable timer.
Easy to place order and response very prompt.
Dispatched quickly and package also trackable which is great .
Easy to set programme and is working just fine .
Very neat looking and seems good value for money.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, well packaged and quick delivery. Great price and good communication.
The instructions are really easy to follow and has stopped the leaves blowing under our garage door.

3 May 2025
Unprompted review
Rated 3 out of 5 stars

First let me say that the people at Low…

First let me say that the people at Low Energy Supermarket seem really good and I have no complaints about the quality of the products I have received, that said the time frame for two recent deliveries I have had from them have been dreadful, the most recent I have been waiting 5 working days for and it's supposed to be a 48hr time frame. Now I know this issue and the previous one is the fault of the courier but at the end of the day Low Energy Supermarket bare the resonsibility of the courier they use. My other complaint is that twice I have had to ask for tracking information which should be supplied automaticaly. Low Energy Supermarket please stop using Parcelforce, they are dreadful, look at their reviews !

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Where have you guys been hiding!!

I never knew about this company. I have been looking for tap aerator but noone seems to have them! Until I stumbled upon these guys. I will definitely be going to them in future...items are very cheap too

16 April 2025
Unprompted review

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