www.lowcostglasses.co.uk Reviews 

10,211
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is straightforward, and they really appreciate the wide selection of stylish frames available. Many people also find the glasses very comfortable to wear and note that the final prescription matches their daily needs well. However, some customers also noted significant delivery delays, with packages occasionally taking several weeks longer than initially expected. A few individuals experienced issues with poor communication and unhelpful responses from support when trying to resolve problems. Others reported receiving incorrect prescriptions or flawed items that negatively affected their overall experience.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many customers praising the stylish frames,... See more

Order

Consumers find order experiences to be mixed, with some reporting that the ordering process is... See more

Quality

People report ambiguous experiences with quality, as opinions on the glasses are deeply divided. While many... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, some reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience of the website was excellent, as it is very easy to navigate. The choice of glasses is also excellent but my only problem was the delivery - what should have been 5-7 days took severa... See more

Rated 4 out of 5 stars

Delivery time could be improved but the glasses are brilliant. I have used low cost glasses for the last couple of years and ordered multiple pairs. All excellent quality and fit. Would highly recom... See more

Rated 4 out of 5 stars

Good communication and genuine care shown to fully rectify an initial problem with lenses. Very pleased with quality and style of my new glasses. Thankyou


Company details

Written by the company

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(10,211)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Have bought from them for a few years and have no complaints about it. In fact, they check the prescription if asked and if they notice errors, they will contact to advise what they recommend

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful - Be Wary

Awful - Be Very Wary
I ordered glasses in October, after not hearing anything for three weeks I emailed customer services, it took numerous attempts for a reply. They then lied they had emailed me, after a further two weeks and more ignored emails, I had to contact Paypal for a refund. Miraculously the order was dispatched two days later. The glasses received one pair is okay the second not so great.

6 October 2024
Unprompted review
Rated 4 out of 5 stars

Great but super slow delivery.

Great choice. Easy to navigate website. Affordable glasses. Customer service good.

Delivery is beyond slow though. Waited over three weeks for one pair and over five for another. Shame as it does damage the experience.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great value compared to the high street

Great value compared to the high street. Got 3 pairs with 2 prescriptions and one with reactolite coating for less than half I was quoted for 2 pairs where I had my eyes tested. Resolved a delivery issue to my satisfaction. Just placed a second order so clearly I'm happy to recommend.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Save yourself some money and just buy a…

Save yourself some money and just buy a properly fitted pair from a high street optician. I thought I was being clever purchasing online and saving cash.i ended up with a tiny pair of glasses that looked like the belonged on a kids face.
A £200 paper weight that I will never wear. From now on I will buy on the high street so I can actually try them on and make sure they fit.
An expensive lesson learned.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Surprisingly good!

After ordering with low cost glasses, I read the reviews on here and thought 'oh no what have I done'. But I have to be honest, I have had no problems at all. The customer service team got back to my quiery really quickly. My glasses came when they said they would. The glasses are better quality that I expected for the price. No complaints at all, I am going to order again.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Have used low cost glass for years

Have used low cost glass for years
Generally good experience but did had a recent experience which was annoying they did the prescription wrong (even though mine is saved )
They wouldn’t budge and I was out of pocket

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Aftercare is non existent

Cheap glasses - yes. Aftercare - non existent. The suggested help for glasses that arrived really bent and out of shape - ‘bend it back into shape yourself’. When they snapped, I had to purchase new ones. These took 2 weeks to arrive…

Buy at your own risk.

1 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look