Love Luxe Reviews 366

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Communication with this company is nonexistent. I have both emailed and messaged them via their WhatsApp business account about selling some preloved items and I have heard nothing back. The email was... See more

Company replied

Rated 5 out of 5 stars

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... See more

Company replied

Rated 5 out of 5 stars

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend love luxe enough. I have consigned with them and also bought several items too. I bought an item Friday afternoon and it arrived perfectly packaged Saturday morning! The website... See more

Company details

  1. Handbags Shop

Written by the company

Authentic Designer Resale


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

366 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Communication is nonexistent

Communication with this company is nonexistent. I have both emailed and messaged them via their WhatsApp business account about selling some preloved items and I have heard nothing back. The email was 3 months ago and the message was a week ago. I am really disappointed.

6 November 2025
Unprompted review
Love Luxe logo

Reply from Love Luxe

Hi Sienna,
I'm so disappointed that you have felt the need to leave a 1 star review for a small independent business, because you haven't received a quick enough response- we have no emails from the email address provided by you and I have just pulled up your Whatsapp enquiry from your number provided and can see that it was only sent within the the last 4 working days.
Our response and website states that we aim to provide quotes within 3 working days, although this may be slightly longer during busier periods. A simple follow up message would have been the step that most sellers would take, not a 1 star review- clearly aimed to damage a business reputation.
I wish you luck in finding a company that can meet your speedy expectations and sell your item for you.
Regards, Love Luxe

Rated 2 out of 5 stars

They do not get back to your enquires

I wouldn't waste your time taking photos of your items to send over for a quote.
They say that they will get back to you in 2-3 business days, which is very reasonable, but now 10 days later, and a polite text to chase, I have still not even had any acknowledgement from the company.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely friendly seller & buyer!

Lovely friendly seller & buyer!! Numerous transactions. Always professional, fair, courteous and all items are authentic.⭐️⭐️⭐️⭐️⭐️

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Pre-loved to New love!

I bought my pre-loved Mullberry bag from Love Luxe a couple of years ago and it was exactly as described (and still used every day). Price was amazing (I can’t afford a brand new one)! It arrived quickly and was well packaged in its dust bag. I will continue to love it for many years to come! I’ve just won one of Love Luxe prize draws as well (delighted with my LF Beauty Egg)! I would buy loads more when I see what Charlotte posts on WA but sadly most of the items are small sizes. 10/10 for Love Luxe ⭐️ xx

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Love Luxe…

I have purchased bags from Love Luxe and found their service excellent. Charlotte answered my queries and the goods ordered were as described and arrived promptly. I always look at their sites and they have a good selection of goods. I can recommend them

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional experience with Loveluxe

I’ve had an exceptional experience with Love Luxe every time - been a customer for many years! Their incredible products at unbeatable prices never disappoint. Charlotte’s outstanding service and communication make shopping a breeze. I can’t recommend Loveluxe highly enough!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great company!

I have bought various items of bags, shoes, wallets etc over the years. Charlotte is great to deal with, postage tracked etc and all very speedy considering I live in the Canary Islands where post is at a snails pace! All items boxed with certs etc... wouldnt hesitate to use her again 🤩 thanks chica!

20 February 2025
Unprompted review

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