Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
- #1 of 1 best companies in Sex Toy Store
- #1 of 1 best companies in Adult Entertainment Store
- #1 of 1 best companies in Erotic Clothing Store
- #1 of 1 best companies in Lingerie Store
- #1 of 1 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.3
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fast shipping time and received…
Really fast shipping time and received items in great condition.
1 February 2026
Very good quick and discreet service
31 January 2026
The goods arrived promptly
The goods arrived promptly. Notifications of delivery were timely and accurate.
The goods were as described.
29 January 2026
Easy process with great shipping
Easy to find what I want. Easy checkout and great deals.
Shipping was done in a good time with plenty of updates and the best thing is my wife has no idea what was in the discreet plain package so can be a great surprise for valentines day!
29 January 2026
Quick simple ordering with no hassle
Quick simple ordering with no hassle. Fast delivery.
29 January 2026
Fab company to buy from
Fab company to buy from. Think you will be my favorite going forward. Thank you
29 January 2026
Quality products and a timely delivery.
27 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
We're very sorry to hear about your experience. This certainly isn't the level of quality or service we aim to provide.
We understand how frustrating a delayed delivery, and product issues can be.
Our Customer Care team will reach out shortly to address your concerns.
Apologies again for any inconvenience caused.
Regards,
Lovehoney Customer Care
The products were great and the…Happy customer!
The products were great and the delivery was quick, very happy!
20 January 2026
No issues at all with the product…
No issues at all with the product bought! Everything arrived fast. Very discreet packaging. Thanks for that!
20 January 2026
Ordered on a Sunday night and arrived…
Ordered on a Sunday night and arrived Tuesday. Fantastic service
17 January 2025
Customer service completely ignored my…
Customer service completely ignored my questions regarding deliveries
16 January 2025
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've tried to reach out to us and we've missed this.
We haven't been able to locate any correspondence but if you happened to reply to an email associated a previous order such as a confirmation or dispatch email, these are no-reply emails.
Our Customer Care team will reach out to you directly to see what we can assist you with.
Kind regards,
Lovehoney Customer Care
Package is always secure and discrete
Package is always secure and discrete. Love the products has really spiced up our bedroom.
2 January 2026
Quick and easy to find what I was…
Quick and easy to find what I was looking for and easy to navigate
2 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.