Louis Vuitton Reviews 

Awful customer service from Louis Vuitton's flagship UK store. We purchased some boots from this store but as they were only in stock online, an order was placed in store and the boots were sent to us via courier. Tried the boots on but sadly were far too big - LV's sizes are nothing like UK sizes. There appeared to be minor wear to the heels of the boots when we received them - as these boots were discontinued at the start of the year, and there was one single pair of these boots available online when we bought them, we thought they may have been a previous customer return so never questioned it. The store took over a week and us having to chase them for them to acknowledge the return of the boots, and then refused to refund or exchange due to the wear on the heels, which were already there when we received them. A manager at the store called us to basically say there was nothing we can do - we have said we are escalating to head office and also filing a chargeback claim with our credit card company. For a supposed premium designer brand, this is so very poor customer service. Excellent at the point of purchasing, and extremely poor at the point of return. We will not be returning to Louis Vuitton to purchase further items.

A week ago a friend of mind travel to Edmonton Canada the tax there was just 5% compared to Toronto 13% , so I asked my friend to pick up an Eva clutch for me to give to my daughter. I was so happy I save 8% tax, when I got the clutch, it was very disappointed the quality is very bad. one side look longer then the other. I took the clutch to Yorkdale LV they check and the sale rep agreed that the clutch was one side longer then the other, they said I can return the bag but I do have to paid $150 more. I said to her why do I need to paid this is an exchange a clutch for exact same clutch!

I just don’t understand how can a brand like this sale an expensive clutch and yet don’t have there quality control on there product, giving the customers the stress. I don’t know who else to complain to since the manger there don’t seem to be reasonable. All I want is an exchange! Just want to know if anyone haves any advice.

I agree with lot of consumers that LV keep increasing their price and fail to keep up the stander quality to their name! Definitely this wound be my last purchase after being loyalty customer for years.

Terrible experience. As someone who has several luxury bags from Chloe, Mulberry and Prada I decided to get my first Louis Vuitton. The quality was terrible with wonky stitching so I requested an exchange and was sent the wrong colour. A second exchange wasn’t possible so I had to return it and re-order and the price has increased by 10.6% which seemed excessive. Was granted a price match but received several replacements with the same stitching issue so I’m putting it down to poor quality control/lower quality expectations. customer Service offered to arrange an in-store appointment for me to chose the same bag so I could check it first but may not honour the original price. Awful customer service, awful quality… think I’ll spend my money on a Loewe puzzle instead.

After many emails and phone calls and a rude and terrible customer service experience I have to warn anyone against using this company. If you receive poor service they are unwilling to resolve the issue. I ordered a fragrance and it came in bits. The top attachment that the cap sticks magnetically to was completely loose and free of the bottle . I was able to clip it back in and it seemed okay. I also got the wrong samples. I was able to order new samples but wanted to complain about the state of the delivery and the poor service I had received. The following customer service was to say the least THE most awful standard of interaction I have ever received. This company wanted me to send the bottle back even though I said it seemed fine and the only issue I wanted resolved was how bad the bottle had been handled and the poor attention to the packaging of the samples. I felt this was well below the luxury experience you’d expect from this company and the amount of money spent. They stated I should sent the bottle back despite me trying numerous times to explain this was not my complaint. I was then told to arrange a return which I eventually caved to as I was getting nowhere. I was told I’d be sent a packaging label and I was to tell them when I was available for a pick up. I told them what date and I then got zero information until I again prompted them. They then sent a digital label. I have no printer so another phone call was made and this time I again tried to explain but the rude and completely inept “customer service” person Evelyn hung up as she was unable to explain herself or understand that I was unwilling to return a bottle to have the same bottle sent back if they deemed it “okay” - which I thought it was. She seemed unwilling or unable to grasp the concept of the complaint. This company will take your money but could not give two hoots if you feel they’ve provided a poor service.

I am officially done with them. I will NEVER deal with this company again and I suggest that anyone reading this should think very carefully before you plow your hard earned money into this awful company.

Shocking customer services in London Heathrow airport T5. Call yourselves a luxury brand….and your customer services head office quibbling over a few Imagination fragrance ‘complimentary’ samples after spending £520 on 2 x bottles of imagination. Disgraceful!!! Won’t ever buy anything else from LV - we’ll stick to the better brands like Chanel & Hermes… well done LV!!

Do not waste your hard earned money. Their canvas quality has declined. I thought I was the only one having the deplorable issues until I went online and found many similar experiences Apparently bags after around 2015 have these quality issues.

I have 2 bags never used and both developed sticky residue one on the strap one on the canvas edges

I also have older bags that have been carried endlessly with no issue.

Louis Vuitton advises customers to store bags In dust covers. Do not do this if the canvas gets sticky it will stick to the dust bag These bags are not cheap. One was 2700$ and the other was $1650. These bags should not be deteriorating like this with no use and no misuse.

Apparently, Louis Vuitton says this is normal. They do not help people when this happens. People have said they have had this happen with brand new bags that they’ve only had a very short period of time.So it’s a known issue and no recourse customers with this issue.

This experience has left a very bad taste in my mouth and I will not shop Louis Vuitton. When a company actually knows of an issue and just tells people it can be expected. This is very bad business. Also remember if the canvas gets sticky it will stick to anything that you have around it so if you stored in the dust bag and it gets sticky, it will stick to the dust bag.

I hope this helps somebody because if I had known these issues in advance, I would not have bought any other Louis Vuitton bags after their quality control went downhill.

Bought a perfume, and since they did not have it in the store, I was told it would be shipped in a few days. Waited a month and still haven't been here. Contacted LV and was told that I was reimbursed to my CC, but I was not. Contacted my CC, and they told me that they do have lots of complaints from customers and they would take care of it. WORST company to deal with. STAY AWAY, expensive and poor quality and bad bad service

Purchased two perfumes, one for my hubby and one for me. I paid almost $1k but these perfumes doesn’t last long. Only good for 2 hours. It’s just a waste. I won’t recommend getting it. I will go back getting the chanel, it last longer.

I had very bad experience today with Louis Vuitton in Dubai mall I came to repare my sunglasses and wallet and they damaged my sunglasses with over heat to make it tight it’s became worst and the solution was free of charge if repairing I refuse to take it because it was damaged they don’t want to do any think and they try to convince me that it was like that so I leave them there and please you can check your camera my sunglasses was very good only to change some think small now it’s damaged I need the to find me a solution to replace new one or fix it as before and I don’t think that they can fixer cause already damaged I need urgent action please

I trusted Louis Vuitton. I bought their shoes. They broke.

The store confirmed they couldn’t be repaired and told me to contact customer service.

Customer service told me they can’t do anything – and referred me back to the store.

No one takes responsibility.

I’ve now reported the case to the European Consumer Centre (ECC).

After 20+ bags bought for my wife and daughters, this is how loyalty is rewarded?

Extremely disappointed.
Ordered a noe BB-Bag and it came in horrible condition, glue showing on the sides , damaged gift box and cracks in the strap.
Immediately contact the customer service.
Sent the bag back to exchange.
2 days later the “new delivery” arrived.
The exact same bag was sent again!!! Exact same cracks in the same spot.
Absolutely unacceptable und sorry …just BS.
A Birthday ruined thanks to LV… never again!
Quality and customer service an absolute joke.
On top another exchange of the Bag isn’t possible so now we have to order and pay again. Let’s hope they don’t send the same back a third time.
Ridiculous to say the least.
To bad i can’t attach photos of what we recieved to this review.

Pay attention when buying perfume and double check the perfume box in the package before leavening the store. Unfortunately customer assistance sometimes put an unsealed box of perfume in the package

Bought expensive shoes that are absolutely not comfortable. I wore them for just four hours, and now — a week later — I still have pain in my toes and they are visibly swollen. I went back to the store to find a solution, but they didn’t take the shoes back or offer any real help.

When you spend €1000 on a pair of shoes at such a well-known luxury brand, you expect more than just a commercial mindset. At the very least, they could have offered a voucher or an exchange.

Honestly, I don’t see any difference between this and a regular shoe store. In fact, at places like Primark, the service is much better — they actually try to help and care about customer satisfaction. Never going to Louis Vuitton again.

The experience at this store was extremely disappointing. After the long wait at the door my group and I were relieved to finally enter and shop, however, as my family and I were browsing we were persistently treated in a disrespectful manner by the sales associate. Instead of helping us, the young lady on the second floor in bags section was being extremely rude towards us. She expressed her disdain very publicly as we were shopping which caused us to feel uncomfortable. Needless to say we left without a single purchase. Many of the other stores on this same street were welcoming and accommodating, sadly not the Louis Vuitton.

Horrible product. Horrible service. Bought $3k bag and the glue from the seams started to melt and oozed onto my blouse and clothes, ruining them. LV called this “normal wear”. Melting glue? Walmart bags don’t even melt like this. LV said they’d repair it for $1300! $1,300 to repair their defective bag.

Went to BBB to file a complaint and could see LV denies every claim. They do not care about their customers. So disgusted by them I wouldn’t even buy a knockoff because that only spreads their brand.

AVOID!

Horrible customer service and lack of transparency. I wasted my time waiting for a purse to be sent out. I informed four employees over the phone that I would be leaving the country for work and asked them not to send it on a certain weekend; I was assured that they would hold it. Now, fast forward: it is being shipped during the time I am away, and they advise me to just "cancel it." For someone new to the company who spends over 10k in a month, this is the most unprofessional organization I have ever dealt with.

Louis Vuitton Birmingham has treated me with complete disregard. I was promised by a manager that my keepall 50 bag repair would be free (due to a manufacturing defect), yet I was charged anyway. Since then, all my emails have been ignored.

This is not just poor service, it is a breach of trust and a violation of consumer rights. If this is how Louis Vuitton handles its clients, especially after verbal agreements, then it raises serious questions about the brand’s integrity. I am now preparing to escalate this through Trading Standards, Citizens Advice, and the courts. Selling subpar products to consumers as genuine materials is not a good idea. No wonder people rather buy fake items than pay thousands for this piece of shit luxury that can’t withstand daily use

DISASTER at Louis Vuitton Rodeo Drive Beverly Hills!

I trusted Louis Vuitton with my precious Diane PM handbag repair on July 24, 2025. The staff at Rodeo Drive location PROMISED me 6-8 weeks turnaround time for completion by September 4, 2025.

WHAT ACTUALLY HAPPENED:

6-8 weeks became 6 MONTHS (completion now February 10, 2026!)

$1,300 repair fee sprung on me without prior disclosure

ZERO communication until I contacted them myself

No apology for breaking their promise

No compensation for the massive inconvenience

This is UNACCEPTABLE from a so-called "luxury" brand!

I've been without my expensive handbag for over 45 days already, and now they expect me to wait 5+ more months? For a simple repair that they initially said would take 6-8 weeks?

Client Care Manager Lizzie Gilroy's response was dismissive and unprofessional. No effort to expedite, no accountability for their broken promise, just a "take it or leave it" attitude.

WARNING TO FUTURE CUSTOMERS:

Don't believe their timeframe promises

Expect hidden fees and surprise charges

Prepare for months of delays without explanation

Their "luxury service" is a JOKE

Louis Vuitton has lost a loyal customer forever. Their repair service is a complete SCAM. Save your time, money, and sanity - take your luxury items elsewhere!

Repair #O211811154 - a case study in how NOT to treat customers.

SHAME ON YOU, LOUIS VUITTON!

I received a small bangle and tried to change it for a bigger size. They refused and claimed it is not in a serene condition. When I complained to the sales associate she ignored me. Never bothered to answer . Will never purchase a LV item again

This is the worst experience I have had online and this outfit claims to be "a luxury retailer"

Decided to purchase a massively overpriced handbag for my partner for her birthday. I expected the shopping experience to be beyond amazing given the near £2000 purchase price however I ended up with the opposite.

Purchased the item online (no problem taking payment of course) Took three days to get a shipping email which i didn’t think was all that quick. They gave me a delivery date unfortunately we had to go out unexpectedly. When we got home I received a delivery notification however could not find the parcel anywhere. I checked my account and no signature or photo was supplied and I was informed by Luis Vitton the reason for this was data protection. However every other delivery company offers this as standard.

I informed them the item was not delivered to my address to which I was told they would investigate. UPS came the following day to have a look around and I was told where they delivered it but it was not to my address. A photo was apparently taken yet when I have asked to see it there seems to be an issue

I asked for a refund as they have clearly lost it, the reply was they are allowed 14 days to investigate now I don’t remember signing up or agreeing to these terms. Some three weeks later I am still without the item or refund so have started a claim with my card issuer

Quite frankly the worst online shopping experience I have had. Customer services utterly useless just not the “luxury retailer” experience I was expecting.