Louis Vuitton Reviews 

Blake in the Selfridges Birmingham U.K. store was fantastic . Kind , patient and caring . I drove an hour to the store after finding out there was one bag left in stock that I wanted . He welcomed me with kindness and was ever so friendly . Great service . Would definitely recommend , and my bag is also gorgeous .

I have never experience such poor customer service. I bought a bracelet for my Husband's birthday and it fell off. We assumed it was not closed properly and my Husband bought another to replace. Despite checking the bracelet was secure constantly, it fell off again. £700 down, Following emails, I received 4 different responses and ultimately was told the case was closed. Louis Vuitton accepted no responsibility nor provided any form of resolution. I will never purchase from them again. Not surprised at the rating on here.

DO NOT buy from this company online. I was left some money and wanted to buy a memorable item that would be associated with the person who left me the money. From the minute I ordered the whole process was a nightmare. UPS lied and said that had attempted to deliver. I was at home all day and home cameras did not have any attempted delivery footage. Redelivery arranged but did not happen. Finally, by luck, was delivered 5 days after it should have been. Product - never full tote - marked with black marks inside. Product had to be returned. It took from the 17th December until 19th January to get my money back. I did not want a replacement. The moment had been lost and I did not want them to have that money. I had to email persistently - as they claimed the bag had to be assessed! American Express were very helpful in advising how to wait for the refund and I passed this back to Louis Vuitton. I think the refund came quicker becuase of that. A shocking experience. Customer Service, clearly outsourced and not to the standard you would expect of a luxe brand. I wish I had read the feedback comments on here before I ordered. NEVER AGAIN!

Louis Vuitton company deceives its customers and does not return the money. Order PU02124952. On December 31, Louis Vuitton presented his wife with a stole for the new year. the stole had a very pungent wool smell. why was it decided to bring it back? The stole was returned to the online store, the online store did not respond and did not refund the money. After calling them, they said that a mistake had occurred and the money would be refunded today. we waited 10 days, but the money was never returned. we called the support service, to which they replied that the money could not be refunded, as the stole was in use. This is not true, the stole is brand new and has never been used. under such pretexts, Louis Vuitton refuses to refund its customers. It's a very ugly and unpleasant situation.

Terrible customer service, especially via email. I would strongly advise against buying online. Deliveries are made whenever it suits them, not at the promised time. If you happen to be out of the country, their delivery providers may leave the parcel without requiring a signature, which is completely unacceptable. You then risk returning home to find the parcel missing, with no accountability or proper support afterward.

Purchased a neo bucket bag 2022 and only started using it the last 6 months, all the piping at the top is coming away looks like a defect issue with these bags. Contacted Louis Vuitton who gave me a quote to fix £1400.00 the piping! Shocking when the bag itself cost £1400 back in 2022. Absolutely disgusting- I am making a formal complaint as this is shocking service and a well known issue with the neo bags.

I purchased my Never full bag in Paris and had a wonderful customer experience. The bag itself is the problem. Needed handle repaired after have g the bag for 2 months and now the leather trim is peeling. Very disappointing. I have wanted a LV bag for over 40 years and to have it fall apart so quickly is testament to the lack of quality!

Got a bracelet from here as a present. It looked robust, but fell off and I lost it. I assumed it was my issues even though I checked the clamp closure several times. So I bought another bracelet- as you can imagine I was super careful and double checked everything twice. A few times of wearing the same thing happened. Lost another one. Contact the firm about faulty product and got 4 different email response - clearly the people responding did not even bother to read my complaint- hopeless. I was told if I have any other problems with their product to please contact them. I won’t as I will never purchase from them again - rip off company selling defective products.

Ordered a pair of shoes from LV for a mates wedding, three weeks before the event.
Shoes came but were half size too big, sent back via UPS, there choosen courier, received email confirmation from UPS that the parcel was collected.
Now one month later i still havent got my re-fund or the shoes!!! Keep getting promises from LV Customer Services that there looking into it but how is this my problem?? I have googled the MD of LV a Mr Stephane Bianchi and email him directly today as the service is a total joke but again no reply!!!
How can a brand such as LV behave in such a poor manner??

I rarely leave reviews, but this experience warrants one.

I had an online order with in-store pickup at the Bal Harbour Louis Vuitton boutique where one item was missing. While mistakes can happen, the way this was handled was completely unacceptable for a luxury brand.

I identified the missing item immediately after pickup and contacted Client Services the next morning, providing photos and documentation as requested. From that point on, communication was almost nonexistent. I repeatedly had to call and email for updates, only to be told to “allow 24–48 hours” — over and over — with no proactive follow-up.

What was most frustrating is that I later learned the missing item had been located days earlier, yet no one contacted me to inform me. I only found out because I called again myself. Even then, I was told to wait another 48 hours to see if the store could ship the item.

Nearly two weeks after the issue was first reported, the item finally arrived at my home — with no shipping notification, no tracking information, and no communication whatsoever. It simply showed up unexpectedly.

This purchase was intended as a Christmas gift, and the lack of transparency, urgency, and basic communication completely ruined the experience. I’ve honestly received better customer service and follow-up from mass retailers than I did here.

For a brand that prides itself on client experience, this process was disorganized, slow, and incredibly disappointing. The item was eventually delivered, but the journey to get there was frustrating and unnecessary.

Argie is a very good and patient worker he helped me a lot through my purchases in Louis Vuitton

We visited this leeds store in August we spent £££ on a handbag for out daughter. It was to get engraved upstairs and would we like a drink whilst waiting. I was very disappointed in the drinks and was told there's only water or coke. Disgraceful for a store of this calibre There should be champagne for theses kinds of purchases. We've bought high end products in many stores over the years and received a far better standard than here. To be honest, the atmosphere in the store was cold and uncomfortable.

Love it. Purchased a weekend bag and we had a great experience.

Very poor costumer service after sale .
Not helpful at all . Quite indifferent and don’t really care .

Awful customer service unfortunately. I ordered a bag online (which the store did for me as they didn’t have it in stock on a recent annual trip to London.) The bag arrived to my home but was definitely faulty. I called customer services but because the store ordered the bag I had to return it to the store. I therefore returned the bag to the store (it took 7 days to get a return label). What they didn’t tell me was I then had to go into store to get my refund (store is 2 hours away!!) if I don’t manage to get into store within the 30 days (now 14 days after trying to sort this out and not getting any calls back.) I lose my money. In the meantime they have had the bag and apparently sold it to someone else. Even though it was faulty. Just awful and still getting no where with my refund. I have been a customer for many years and the quality of the bags and their customer service is at an all time low. I will be taking a break before considering purchasing anything going forward.

BEWARE OF RACQUEL BUNEL and ANY LOUIS VUITTON BAG MADE IN THE US!!! AGAIN MADE IN THE U.S.A... VERY POOR QUALITY, EXTREMELLY POOR QUALITY!!!!

I have bought a few bags from Louis Vuitton and I must say, all bags we have with european origin, no problems at all, they do keep and represent what having a Louis Vuitton means, highest quality, standard, prestige and investment.
BUT when it comes to the ones made in the U.S, shame shame shame. I have invest a large amount of money on their products and when we had problems with one of our bags: Cracking, tearing appart, fading and treads coming appart... well, Louis Vuitton did nothing to assist, especially MS. BUNEL, treating her clients as if we are going to the Dollar Store and find a Louis Vuitton there. HATS OFF TO JORDANN, her customer service was beyond world class, but there is only so much Client Representatives can do, she went above and beyond to help, but was shut down quick by that disgraceful manager, MS BUNEL. Her treatment was beyond disrespectful, her answers are very rehearsed ( as if trained to deny any wrong doing with bags made in the U.S)... There are many complaints from clients stating the managers have been trained to offer no help with deffective US made bags.
She did not care I am a long Louis Vuitton client, her coldness is beyond anything I have ever seen or experienced. Her constant NOs, NOs, NOs are tiring and then to culminate with "your fault" it is sn insult to a client.

This is a person who does not care about quality or attention to detail, and it is sad to say, but I am also sending a warning out there, WE THE CLIENTS, ALWAYS ASK IF THE BAG YOU ARE GETTING IS MADE IN THE USA, BECAUSE IF IT IS, YOU ARE JUST BUYING A VERY EXPENSIVE WALWART BAG, AND LOUIS VUITTON WILL DO NOTHING TO DO RIGHT WHAT THEY DO KNOW IS WRONG!!!!

Louis Vuitton Birmingham selfridges store
Terrible customer service
Contacted me Friday 12/12 to let me know I can return to the store to have my ombré nomade aftershave refilled, I replied to the text message to say I’ll be visiting the store Sunday 14/12, I arrived at the store for the 11am opening time to be told that they have no refills available, I explained my frustrations to the sales rep who basically didn’t care, I’d had a 20 mile round trip and also the parking costs, no offer of any alternative or offer of any discount to purchase a new bottle instead considering the messing around, I told the sales rep at the store I haven’t even had a message to say it’s already ran out knowing I was coming on the Sunday to save me the bother, I emailed a complaint to the online mail address to be told thank you for bringing this to their attention, again no offer of any alternative and hope I have a pleasant evening
Absolute shocking customer service from the store and the complaints team

I’d do anything and urge anyone to avoid this store

Terrible customer service. Brought £360 aftershave. Took it abroad on vacation. After the first flight the atomiser wasn’t functioning. Contacted customer service. They said bring it up to London which is 2 hours away, or run it under a tap. What a joke.

I bought one LV Signet Necklace. Guys, trust me, nothing exceptional I found. Normal as like as we find on the street market! I regret

Ordered trainers online, paid through paypal, they took money from my account and immediately cancelled the order but didn't return money. Scammers. Avoid. Worst online shopping experience i've had.