Service better than in any other similar (much more expensive) stores, snd the free eye test by optician much more thorough. And they take time to explain if any questions. Superb sales person helped... See more
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See what reviewers are saying
This branch is truly excellent. The staff are friendly, very professional, and always clear about discounts. On my last visit, they spotted an issue with my eye that resulted in me being referred to... See more
Company replied
As I found out from my first & second visit to Louisnielsen optical store is great as it has to be.I'm again fully satisfied with my new reading glasses again. Kind reception, good professional servic... See more
Company replied
The employees are very friendly. Some of them even seem to have a sense of humour Their proficiency in a foreign language, in this case English, is admirable. If I visit the shop again I may try Swah... See more
Company replied
Company details
Written by the company
Book synsprøve online: www.louisnielsen.dk/book-synsproeve/ eller find din lokale Louis Nielsen butik: www.louisnielsen.dk/find-din-butik/
Louis Nielsen
Written by the company
100% Tilfredshedsgaranti
Du skal være glad for dine nye briller. Punktum. Vi har uddannelsen, erfaringen og ekspertisen. Har du et problem, kommer du ind, og får det ordnet. Vi sørger for, at du er 100% tilfreds.
Hos Louis Nielsen står vi inde for de briller, vi leverer. Vi yder selvfølgelig reklamationsret i henhold til købeloven, men har derudover også vores langt mere vidtrækkende 100% Tilfredshedsgaranti. Det her får du hos os:
1) 24 måneders reklamationsret på stel og glas.
2) Vi yder 24 måneders reklamationsret på antirefleksbehandling.
3) Vi kender glassene, stellene og kvaliteten, og vi lover, at du bliver tilfreds
4) Du skal være glad for dine nye briller, punktum. Har du et problem, kommer du bare ind, og så finder vi en god løsning til dig.
5) Du får en perfekt synsløsning. Fungerer brillen ikke, finder vi årsagen.
6) Du kan blive serviceret i en hvilken som helst Louis Nielsen butik i Danmark.
7) Vores synsprøver udføres naturligvis altid af statsautoriserede optikere.
SE MERE PÅ: www.louisnielsen.dk/briller/prisguide/garanti-og-service/
Contact info
Indkildevej 2 A, 9210, Aalborg SØ, Denmark
- Find din butik på www.louisnielsen.dk/find-din-butik
- info@louisnielsen.dk
- www.louisnielsen.dk
4.6
Excellent
32K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good service …
Good service and glasses are working as expected. During the eye testing, they were very helpful, considerate and comprehensive. One thing that could have improved is the status of delivery of glasses. I was not able to find the deliver date in emails neither. Even if it is there somewhere, I was not able to find it.
19 March 2024
Unprompted review
Reply from Louis Nielsen
Hello Naveen
We are happy that you had a good experience in our store. The delivery status is something only the store knows, and you therefore get an estimated date of delivery when ordering glasses.
Sincerely
Natasja, Louis Nielsen
Reply from Louis Nielsen
Hi Mihail
Thank you so much for your review and the five stars, which we are really happy about.
Regards
Cecilie, Louis Nielsen
Reply from Louis Nielsen
Hej Liselotte
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Natasja, Louis Nielsen
quickly and professionally
quickly and professionally, as well as pleasant communication)
15 December 2023
Unprompted review
Reply from Louis Nielsen
Hi Ahha
Thank you so much for your review and the five stars, which we are really happy about.
Regards
Cecilie, Louis Nielsen
Best service
2 February 2024
Unprompted review
Reply from Louis Nielsen
Hi Sawsan
Thank you so much for your review and the five stars, which we are really happy about.
Regards
Cecilie, Louis Nielsen
Skøn service
Dejlig service , og ingen sure miner over at man kommer en gang om ugen for små justeringer
16 January 2024
Unprompted review
Reply from Louis Nielsen
Hej Rita
Tusind tak for din tilbagemelding. Vi ønsker hver dag at behandle andre, som vi selv vil behandles og er rigtig glade for, at det også i din oplevelse er lykkedes. Skulle du få brug for hjælp i forhold til dine briller, er du meget velkommen i butikken.
Venlig hilsen
Cecilie, Louis Nielsen
Very good experience
Very good experience. Professionally and quickly examined the eyesight, and glasses were selected. The price - 40 % pleasantly surprised
8 January 2024
Unprompted review
Reply from Louis Nielsen
Hi Viktoria
Thank you very much for your kind words. We are pleased that our concept and not least prices have fallen into your taste.
Regards
Cecilie, Louis Nielsen
Horrible staff
Unfortunately, I met one horrible staff in Louis Nielsen located in Veri Center, I just come to inquiry information and make things clear , obviously this staff is very rude, not patient, not professional, her attitude and talking make people very not comfortable. I think this kind of staff is not suitable to work for sales.
22 December 2023
Unprompted review
Reply from Louis Nielsen
Hi Maylin
I can't find anything out from the information you've given us.
I would recommend that you send us an email to info@louisnielsen.dk so that we can help you.
Sincerely
Louise, Louis Nielsen
------------------------------
Hi Maylin
We have reached out to you on Trustpilot, so we can have a look at your progress and we hope to hear from you.
Sincerely
Louise, Louis Nielsen
God og professionel service
17 November 2023
Unprompted review
Reply from Louis Nielsen
Hej Gerhard
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
Kompetent behandling og super god…
Kompetent behandling og super god service - er meget glad for mine nye briller
23 November 2023
Unprompted review
Reply from Louis Nielsen
Hej Elsebeth
Tusind tak for din anmeldelse.
Vi er rigtig glade for, at du sætter pris på vores service. Vi håber endvidere, at du er tilfreds med brillerne. Skulle der være noget, for eksempel behov for ekstra tilretning, er du altid mere end velkommen i butikken.
Venlig hilsen
Louise, Louis Nielsen
God og professionel betjening til en…
God og professionel betjening til en god pris.
25 October 2023
Unprompted review
Reply from Louis Nielsen
Hej Jørn
Tusind tak for din anmeldelse.
Vi er rigtig glade for, at du sætter pris på vores service og prisstruktur. Skulle brillerne kræve en ekstra tilretning eller er der andet vi kan hjælpe med, er du altid velkommen til at kigge forbi butikken.
Venlig hilsen
Louise, Louis Nielsen
God professionel service.
9 October 2023
Unprompted review
Reply from Louis Nielsen
Hej Hanne
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
god test af øjene og en god overlevering
19 August 2023
Unprompted review
Reply from Louis Nielsen
Hej Per
Tusind tak for din anmeldelse. Vi er glade for, at du er tilfreds med forløbet, og vi håber at se dig igen.
Venlig hilsen
Louise, Louis Nielsen
Good customer service!!!
12 August 2023
Unprompted review
Reply from Louis Nielsen
Hi Chalani
Thank you very much for your feedback, which we greatly appreciate.
Sincerely
Louise, Louis Nielsen
God service
13 September 2023
Unprompted review
Reply from Louis Nielsen
Hej Svend Erik
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Louise, Louis Nielsen
Good custommer service and good price
9 September 2023
Unprompted review
Reply from Louis Nielsen
Hi Daniel
Thank you very much for your review.
We are very happy that you appreciate our service and price structure. Should the glasses require an additional adjustment or if there is anything else we can help with, you are always welcome to stop by the store.
Sincerely
Louise, Louis Nielsen
God service
18 August 2023
Unprompted review
Reply from Louis Nielsen
Hej Jette
Tusind tak for rosen. Vi er rigtig glade for, at du føler dig velkommen i butikken og vi glæder os til at se dig igen.
Venlig hilsen
Mathilde, Louis Nielsen
God service
31 August 2023
Unprompted review
Reply from Louis Nielsen
Hej Anja
Mange tak for de pæne ord. Vi glæder os til at se dig igen en anden god gang, og husk at du naturligvis når som helst er velkommen til at kigge ind, hvis vi kan gøre noget for dig.
Venlig hilsen
Louise, Louis Nielsen
Reply from Louis Nielsen
Hej Jørgen
Tusind tak for din anmeldelse og de fem stjerner, som vi er rigtig glade for.
Venlig hilsen
Cecilie, Louis Nielsen
Randomly decide not to send my…
Randomly decide not to send my subscriped contact lenses. No appologies nothing.
31 August 2023
Unprompted review
Reply from Louis Nielsen
Hi Milian
We have reached out to you on Trustpilot, so we can have a look at your progress and we hope to hear from you.
Sincerely
Louise, Louis Nielsen
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