My initial contact wasn’t great but after speaking with an agent, Milo, the issue was resolved in less than no time at all. Thanks Milo for your help and understanding today. Keep up the good work!!... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Any issue or enquiry I have had has been resolved really quickly throughout there customer service. Really friendly and professional. Ang was happy to help me with a enquiry I had and was done so exce... See more
Company replied
I deleted bonus spins by mistake. I emailed and received a quick response and my spins were reinstated. Milo ( customer service rep) was very helpful and dealt with my issue swiftly.
Company replied
This is by far one of the best casinos out there. One of the most stable and fantastic sites with amazing support staff. Adam was particularly helpful in helping me recently :)
Company replied
Company details
- Lottery Vendor
- Casino
- Gambling Service
- Lottery Shop
- Online Casino or Bookmaker
- Online Lottery Ticket Vendor
Written by the company
As most lotteries require for you to be a resident of the country in which they’re drawn, many of the world’s biggest jackpot amounts – including those famous US rollovers - have been out of reach until now! At LottoGo, you’ll get the opportunity to win huge cash prize amounts from wherever you are – whether that’s from the comfort of your own couch, or on the move with our mobile app.
Join our community of 3 million members!
Written by the company
- LOTTOGO CASINO
- LottoGo.com brings you a wide range of online casino games, including over 3,000 slots, live tables, and instant-win options from trusted providers. Whether you enjoy classic favourites or the latest releases, you can explore hundreds of games in a safe and responsible environment.
- LOTTERY
- We also offer access to some of the world’s most recognised lottery draws, giving players the opportunity to take part in games from the US and Europe - all from one secure platform.
- LOTTOGO BINGO
- We’ve got lots of different types of bingo available, each with different numbers of balls called, speeds, and ways to win! With no faff of paper tickets, the option to play in multiple bingo rooms at once and games running up to 24 hours a day!
New customer? Claim your first LottoGo bonus!
Join over 3 million other members
Contact info
United Kingdom
- support@lottogo.com
- www.lottogo.com
4.3
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LottoGo.com
Hi Diana,
Thank you for sharing your feedback. I’m sorry to hear that your recent experience didn’t meet your expectations — that’s never what we want for anyone who plays with us.
Customer service is available 7 days a week via email, and you can also speak with an agent through live chat between 8am and 11pm. We’ve reached out to you here on Trustpilot so we can gather a little more information and look into this directly for you.
We appreciate you taking the time to let us know, and we’re here to help get things back on track.
Kind regards,
Angela
Lottogo.com
Kim was excellent help
19 July 2026
Unprompted review
Reply from LottoGo.com
Greetings,
Thanks so much for sharing your thoughts! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Kim was great
19 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Really good customer service from Kim
Really good customer service from Kim
Very happy
19 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Great site definitely recommend Kim was…
Great site definitely recommend Kim was very nice to talk to and helpful
19 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Games runs smooth and nice graphics…
Games runs smooth and nice graphics also the support team is very kind! Aspecially adam
19 July 2026
Unprompted review
Reply from LottoGo.com
Greetings,
Thanks so much for sharing your thoughts! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Lottogo is a brilliant site
Lottogo is a brilliant site. Highly recommended and adam was quick to respond to my query 😊
19 July 2026
Unprompted review
Reply from LottoGo.com
Greetings,
We’re grateful for your feedback! It's great to see you're enjoying all that LottoGo offers.
Sincerely,
The LottoGo team.
Enforcing wagering requirements on…
Enforcing wagering requirements on deposits which is against their licensing as a UK licensed casino. Deposit £40, lost it all, deposited £10 more and won £32. Went to withdraw and couldn't withdraw the full amount. Live agent told me that's because I hadn't "played through" the £10 deposit. Even had the cheek to question me why I didn't want to "play through" my £10 deposit when I had already lost £40 of deposits in the same session and was still down £9 total. Remaining £8.80 is un-withdrawable in my balance pending processing by their "team" and will take 5 days to be paid out instead of the usual <1 day. Again all of this is totally against their licensing terms as a UK licensed casino. I would be careful if you play from the UK and are considering playing here. Also they don't provide chat transcripts, and the entire chat history gets deleted so you can't screenshot anything. Quite concerning experience. Shame as I have played here for years with zero issues.
Edit: After posting this review, LottoGo reported it to Trustpilot as "defamatory" in an attempt to have it removed.
18 July 2026
Unprompted review
Reply from LottoGo.com
Hi Joshua,
Thank you for taking the time to share your experience. I’m sorry to hear that your withdrawal didn’t go as expected — we never want anyone to feel unsure about what’s happening with their account.
All deposits must be wagered at least once before they become withdrawable, and this requirement is part of our standard terms and conditions. Bonuses and game outcomes are always determined by independently tested RNG technology, so results can vary from session to session.
Customer service is available 7 days a week via email, and you can also speak with an agent through live chat between 8am and 11pm if you ever need support.
You can copy or download your chat transcripts at any time, and we’re happy to send them to you on request.
We'll reach out to you over email to discuss this directly for you.
Thank you again for your feedback — we’re here to help.
Kind regards,
Angela
LottoGo.com
Cody was Fantastic!,
Cody was Fantastic!,
Quick Response and very Polite!
18 July 2026
Unprompted review
Reply from LottoGo.com
Greetings,
We truly appreciate your review! It's wonderful to know you're having a great experience with LottoGo.
Best wishes,
The LottoGo team.
Reply from LottoGo.com
Greetings,
We truly appreciate your review! It's wonderful to know you're having a great experience with LottoGo.
Best wishes,
The LottoGo team.
Lottogo is a great site 😁
18 July 2026
Unprompted review
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! We’re grateful to hear LottoGo is working well for you.
Warm regards,
The LottoGo team.
Good experience fun site
Good experience fun site . Good wins
Cheers milo for quick response.
18 July 2026
Unprompted review
Reply from LottoGo.com
Hello,
We’re grateful for your feedback! We’re grateful to hear LottoGo is working well for you.
Kind regards,
The LottoGo team.
Several months of experience with them
Several months of experience with them, deposited so much money, over 200 for sure. Tonight, jackpot, deposited 20, bonus, my account goes up to 67, I withdraw 30, they give me 37, I play again, win another 20, my account stays at 47, I continue playing on several machines, I lose everything in 5 minutes. All this to say, the 20,000 positive reviews, I don't know where they get them, but in my opinion, it's a big joke. I stand by what I said, but go play somewhere else!!!!
18 July 2026
Unprompted review
Reply from LottoGo.com
Hi Gabin,
Thanks for sharing your experience — I’m sorry to hear your recent gameplay felt disappointing. All our games use independently certified RNG technology, so every spin is completely random, which can unfortunately lead to streaks that don’t feel very rewarding.
The positive reviews you see are from members who regularly use the site and share their genuine experiences, but we appreciate all feedback, including yours.
We’ll reach out to you directly by email so we can look into your gameplay and transactions in more detail and provide clear answers.
Warm regards
Angela
LottoGo.com
Helpful customer service
Ang was very helpful with an issue I had after sign up.much appreciated.
17 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Your kind words mean a lot to us! It's fantastic to hear that LottoGo is meeting your expectations.
With appreciation,
The LottoGo team.
Great ty kim
17 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We truly appreciate your review! Your satisfaction with LottoGo is truly appreciated.
Best wishes,
The LottoGo team.
Kim was great resolved my issue…
Kim was great resolved my issue instantly my member id is 2690488
17 July 2026
Unprompted review
Reply from LottoGo.com
Greetings,
Thank you for the amazing feedback! Your satisfaction with LottoGo is truly appreciated.
Yours sincerely,
The LottoGo team.
Excellent customer service spoke to…
Excellent customer service spoke to Angela this evening! What a lovely human being polite, great customer service well done :)
17 July 2026
Unprompted review
Reply from LottoGo.com
Good day,
We’re grateful for your feedback! We’re grateful to hear LottoGo is working well for you.
Warm regards,
The LottoGo team.
Love this site lots of games to choose…
Love this site lots of games to choose from and lots of bonuses and free spins!
Customer services are always on had of you have any queries unlike some casinos. I was helped by the lovely Kim today
17 July 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Love the casino
Ewan Gibb Love the casino 3473552 from contact support Kim
17 July 2026
Unprompted review
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We're thrilled to know you're pleased with your LottoGo experience.
Best wishes,
The LottoGo team.
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