I bought a puffer vest from Lorna Jane Dressmart Outlet on 12 April 2025 and returned it on 17 April. I received a confirmation receipt for the refund, but no refund ever appeared in my account. Aft... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After purchasing black3/4 leggings 3 years ago they began to fray on both legs- they looked disgusting. My gym friends all commented on the poor quality compared to their gym wear. Customer service wa... See more
Company replied
I have spent hour upon hour trying to havemy name and email removed as I am receiving countless messages about their sales etc. I have sent screen shots to the store but have been told that I cannot s... See more
Company replied
I’ve been loyal to Lorna Jane for years because I love their leggings, but the quality has really slipped. Every time I buy the same pair, the sizing is different, the length is inconsistent and the... See more
Company replied
Company details
Written by the company
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Contact info
Australia
- www.lornajane.com.au
2.1
Poor
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Told at checkout I was eligible for a…
Told at checkout I was eligible for a free diary or cookbook. Not that interested in either but chose the diary. Opened as I left the store to look through. Received my electronic receipt via email later that evening. A bunch of disounts had been applied that I was unaware of. Had been charged for the diary. I was actually $1.25 away from meeting the $150 dollar threshold to receive this free purchase - I was therefore charged for the diary. Really unhappy about this - customer service via live chat/bot essentially told me tough sh* via their scripted policies and T&Cs.. nice
5 February 2024
Unprompted review
Reply from Lorna Jane
Hi Katie, thank you for your review. Lorna Jane loves to spoil our customers with discounts! If discounts have been applied to your purchase at point of sale this can cause your order to fall under the threshold to receive the free gift. We absolutely want to remedy this for you if you would be so kind to connect back with our Customer Care team via Live Chat. Thank you.
Very happy customer
Very happy! Great customer service! No hassles with exchange
23 January 2024
Unprompted review
Reply from Lorna Jane
Hi Amy, thank you for taking the time to leave a 5 star review! We are thrilled to hear that you are pleased with our seamless exchange process and hope you love your new LJ goodies. We look forward to welcoming you back soon for another 5 star experience! Thank you.
I supposed that was Italian website
I supposed that was Italian website, but it wasn't.Was from China.
I received a pair of sunglasses indeed of top and short,and when I try to talk with the customer services the only way to solve was a refund of 35%.
Very bad experience.
30 November 2023
Unprompted review
Reply from Lorna Jane
Hi Danny, thank you for your review. We are sorry to hear of your experience and can understand your frustrations! Lorna Jane has been made aware of multiple fake websites that are in no way associated with our brand or a reflection of our service standards. We recommend purchasing directly from our official Lorna Jane international website via lornajane.sg for all deliveries to Italy. If this purchase however has been made through an external stockist, their Customer Service team will be the best point of contact. Thank you.
I had a faulty pair of 3/4 length…
I had a faulty pair of 3/4 length tights that were purchased around 18 months ago. Took them back to the store at Robina who advised I must liaise with their online customer service agents who advised I must have a receipt to which I replied there is only one Lorna Jane shop so I could not have purchased them from anyone else other than Lorna Jane. A replacement should have been offered, I was not expecting a refund. No service and terrible communication! You have lost a customer Lorna!!
23 January 2024
Unprompted review
Reply from Lorna Jane
Hi Julie, thank you for your review. You have done the right thing by heading into store to have your style looked over however, we do require a receipt on all returns prior to assessing the garment and offering an outcome. The receipt will support in verifying the style, date, location, and price purchased. With enough information, our Customer Care team can work with you to support in locating a receipt via Live Chat. Thank you.
Fiona at Lorna Jane-Burleigh, Stocklands
Fiona at the Lorna Jane store in Burleigh Stocklands is one of the most amazing store representatives I’ve ever encountered 🤩
I walked into the store unsure of what to get. I left feeling confident & happy.
I will be returning tomorrow afternoon to continue shopping as I didn’t realise it was 5:45pm and by the time I left the store it was after 6pm. Not once did Fiona hurry me along.
Fiona asked the right questions, but most importantly ‘listened’ to me. Fiona was encouraging, genuine and has a beautiful uplifting personality. She is definitely 💯% a great asset to Lorna Jane.
It’s people like Fiona who understand what customer service means 🥰
23 January 2024
Unprompted review
Reply from Lorna Jane
Hi Belinda, thank you so much for your beautifully uplifting review! We are delighted to hear that Fiona has upheld our high service standards and that the encounter has left you feeling confident, happy, and eager to return to the Stockland Burleigh Heads store. We love to hear about the connections made within our store and thank you for sharing with us. Your kind words will be passed along to Fiona. Thank you.
UK website
I ordered some gym wear from the Lorna Jane Uk website which seems to be an outlet as all prices are reduced. I love LJ products and still have many that I’ve bought from House of Fraser and Amazon. However the UK website never responded to my order, no acknowledgment and didn’t reply to my emails. After 4 weeks I made a claim via PayPal and PP refunded me straightaway. Can anyone from LJ please advise where I can order LJ products from in UK? Thanks in advance
6 December 2023
Unprompted review
Reply from Lorna Jane
Hi Hazel, thank you for your review. We can confirm our UK website closed down in August 2023 where all customers were redirected to shop via our Singapore website at www.lornajane.sg for their LJ goodies! Lorna Jane has been made aware of multiple fake websites that are in no way associated with our brand or a reflection of our service standards. We look forward to welcoming you to shop via our Singapore website to continue supporting you in Active Living. Thank you.
Very rude and bad customer service
Very rude and bad customer service
On January 29th, between 5:15 and 5:40 pm, I visited Lorna Jane at Stockland Burleigh Waters. Unfortunately, I left my Lorna Jane hat behind, and upon returning later, I found the store closed. When I called this morning to retrieve my hat, a middle-aged woman informed me that she had left it outside the door due to limited space inside the store. She expressed an inability to manage the hat and claimed it wasn't there anymore, implying it was lost. This response seemed to be in line with the way she has been trained to handle customers' forgotten belongings.
30 December 2023
Unprompted review
Reply from Lorna Jane
Hi Shubhekchha Rana, thank you for your review. We sincerely apologise for the experience at our Stockland Burleigh Waters store. We absolutely recommend connecting with Customer Care via Live Chat should you have any concerns or feedback regarding our Retail Team. The lovely girls can talk through your concerns with you in the moment to support in finding a solution. Our Customer Care team are available via Live Chat through the website for further support. Thank you.
$90 Flashdance Pants got rips in the…
$90 Flashdance Pants got rips in the thighs after LESS than two months of wear. I am not a big girl and I even bought a size up in order to obtain the baggy fit which leaves me with the conclusion that the pants are of horrid quality. Really upset as I saved really hard to get these pants. I’ve been ignored by customer service so far so not expecting an answer here anyways but would love some explanation as to why they use a stitching/material that is clearly extremely poorly suited to its task. This is an active wear company and its pants should be able to be used for ACTIVITIES!! In total to think I wore the pants 10 times throughout the past 60ish days.
I’m sure that if I do get a response from customer service it’ll fall under “user wear and tear” or “user error” but i think that’s ridiculous. I’ve got KMART clothes from 2011 that are still going. So should these pants.
SAVE YOUR MONEY AND DONT SHOP HERE!!!
19 December 2023
Unprompted review
Reply from Lorna Jane
Hi Cathie, thank you for your review. If you have a concern with your garment we want to know about it! We do create such a wide range of styles all with different fabrics, features and support levels for specific activities. Each individual style can wear differently therefore it's all about finding the right garments for you. Our Customer Care Team are the right Team to connect with to look into your order with you. Apologies if the Team were at maximum capacity when reaching out previously and were unable to connect. We would like to assure you our Customer Care Team operate solely through the Live Chat Platform please ensure you are reaching back out during available hours to be connected with the first available Team Member. There may be a small wait in the queue, but of course will be transferred to the first available team member, so they can offer in the moment support. Thank you.
Lorna Jane
I’ve owned a pair of black Lorna Jane tights for the last 8 years. They’ve been with me through 3 full time jobs, exercise, moving house, mowing lawns and any number of things. I seriously cannot believe these things are still going, they’ve never stretched faded or lost their comfort. Well worth the investment!
18 December 2023
Unprompted review
Reply from Lorna Jane
Hi Nichola, thank you for your wonderful review! To hear your LJ leggings have been so loved and that you have received such great wear out of them, absolutely warms out hearts! We will make sure your amazing feedback is passed on and truly appreciate the support you show to our brand. Thank you!
They won’t give paper based receipts in…
They won’t give paper based receipts in store. They will only accept email addresses to email the digital receipt. I refused and had to make the purchase without receiving a proof of purchase. I will never be back
17 December 2023
Unprompted review
Reply from Lorna Jane
Hi Amber, thank you for your review. Lorna Jane is committed to sustainability, taking various measures to minimize our environmental footprint. As part of this effort, we've eliminated thermal scanner receipt printers and paper receipts from our stores. Our receipt process is consistent with Australia Consumer Law and the comments published by the ACCC on its website. In the event a retail store customer does not have an email or doesn’t want to provide it to us, there are multiple avenues that we can provide a physical receipt, either through the support from team in store or via contacting our Customer Care team. Thank you.
Refused To give receipt
I bought a T-shirt last week and the sales lady refused to give me a receipt
She said I had to give her my email and that was the only way she could provide the receipt of the purchase.
Is this legal?
Do I have to provide my personal email to get proof of purchase?
I will not buy from them again.
5 December 2023
Unprompted review
Reply from Lorna Jane
Hi Lorena, thank you for your review. Lorna Jane is committed to sustainability, taking various measures to minimize our environmental footprint. As part of this effort, we've eliminated thermal scanner receipt printers and paper receipts from our stores. Our receipt process is consistent with Australia Consumer Law and the comments published by the ACCC on its website. In the event a retail store customer does not have an email or doesn’t want to provide it to us, there are multiple avenues that we can provide a physical receipt, either through the support from team in store or via contacting our Customer Care team. Thank you.
I went to Lorna Jane active wear in…
I went to Lorna Jane active wear in Casuarina NT while waiting my appointment and bought some of products. I am wearing now, the material is excellent light and not heavy. Thank you to the customer service who serve me and provided me advice. She is right excellent material. She is lovely. Again thank you so much and i will see you soon.
Kind regards
27 November 2023
Unprompted review
Reply from Lorna Jane
Hi Liz, thank you for your amazing 5-star review. We are thrilled to hear our team in our Darwin Store have gone above and beyond to provide such a memorable experience for you! Helping our LJ community find the perfect style is what we love to do. We are so looking forward to sharing your kind words with the team instore and look forward to welcoming you back at our Darwin store soon. Thank you
Instore shop
Thank you to Susana at LJ Booragoon for great customer service!
25 November 2023
Unprompted review
Reply from Lorna Jane
Hi Helen, thank you so much for your 5 star review! Susana is an absolutely superstar and we are grateful to have her! We look forward to welcoming you back in Booragoon soon. Thank you.
$70 shorts ripped after 1 week
$70 shorts ripped after 1 week - Lorna Jane refused me a refund or exchange!
Lorna Jane Retail Stores
Bought shorts on 11 Nov and they ripped after one wear on the 19 Nov, such awful quality. Do not buy. They refused me a refund, they refused me an exchange, I’m absolutely disgusted with Lorna Jane and will never purchase from them again. 70 dollars for a pair of shorts that ripped after one wear! Absolutely not fit for purpose, with even worse customer service. Stick to your Lululemons guys they are actually worth the money!
20 November 2023
Unprompted review
Reply from Lorna Jane
Hi Bronagh, thank you for your review. You have done the right thing by heading into store to have your style looked over in person. If a genuine fault is confirmed which has been a result during the manufacturing stage, we will absolutely provide a remedy. Like all items of clothing, if they do come into contact with rough, sharp, or harsh objects this may cause damage to the fabric. Thank you.
Absolutely rude customer service won’t…
Absolutely rude customer service won’t be back
17 November 2023
Unprompted review
Reply from Lorna Jane
Hi Caz, thank you for your review. We would like to better understand your experience as we only want the best for our LJ community. If you would be so kind to connect with Customer Care via Live Chat during our available hours. Thank you.
Will not shop here as doesn’t except…
Will not shop here as doesn’t except cash. Cash is a legal currency
17 October 2023
Unprompted review
Reply from Lorna Jane
Hi Jody, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can confirm this change is in line with the ACCC whereby we are able to remove Cash as a payment type in our business under the guidelines that this is made clear prior to purchase. This is stipulated by the policy we have at the counter and verbally via our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
So much for women’s empowerment.
I was delighted to receive a $20 gift voucher from Lorna Jane as a birthday gift.
I love their contemporary black full-length leggings which cost $100 for two pair when I last went in.
The shop assistant informed me they were now $80 a piece but were on special for $60, so we checked my size and she grabbed a pair from out the back.
I brought up my birthday gift email on my phone only to be told my “gift” was not redeemable for items on special.
Slightly miffed but still wanting the leggings, I handed her $60 only to be told the store no longer accepts cash.
I’d like to thank Lorna Jane for the empowering, positive in-store experience.
I left with a very bad taste in my mouth and will shop elsewhere in future.
19 October 2023
Unprompted review
Reply from Lorna Jane
Hi Lyndal, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. We are pleased to hear you love our contemporary black full-length leggings! The Birthday Treat is valid on Full Price styles and cannot be used in conjunction with another offer. We love that we can spoil our LJ customers with so many wonderful offers and do hope you were able to take advantage of the current offer on those Leggings. Thank you.
Not wasting my money anymore.
Not wasting my money anymore.
My first pair of Lorna Jane tights were great, unfortunately the quality over the last few years seems to have greatly decreased.
I wore a t short maybe 3ish times, it pilled and wore straight away, especially where your seatbelt sits - clearly very cheap fabric.
My most recent tights have to be some of the most uncomfortable I've ever worn.
6 October 2023
Unprompted review
Reply from Lorna Jane
Hi, thank you for your review. We do create such a wide range of styles all with different fabrics, features and support levels for specific activities therefore, it's all about finding the right garments for you. If you feel your LJ garments are not up to our high standards, please reach out to our Customer Care team via Live Chat through our website. Thank you.
Clothes with holes after only 2 months
Used to be good quality, definitely not worth the price tag anymore!!
I purchased the Lotus No Chafe Ankle Biter leggings and within a couple of months they have holes. I’ve only worn them to yoga. Their leggings used to be great quality that would last for years but I won’t be buying from them again.
1 October 2023
Unprompted review
Reply from Lorna Jane
Hi Cat, thank you for your review. If you have a concern with your garment we want to know about it! To chat further through your concerns we absolutely recommend connecting directly with our Customer Care Team through their Live Chat Platform on our website. Thank you.
Don’t waste your money
Over the past couple of years I have purchased over $400 worth of bike shorts and leggings from Lorna Jane and all I have to show for it is 5 items with holes. After a month of wear, each time they would rip at the seam. Customer service is absolutely no help, saying there is nothing they can do as it is ‘wear and tear’. But I think for the high price they shouldn’t definitely last more than a month. Very disappointed, spend your money elsewhere.
25 September 2023
Unprompted review
Reply from Lorna Jane
Hi Jackie, thank you for your review. You have absolutely done the right thing by connecting with our Customer Care Team via Live Chat to talk through your concerns and queries. If a genuine fault is confirmed which has been a result during the manufacturing stage, we will absolutely provide a remedy. Otherwise, the concern may be a result of how the item has been worn or cared for and would therefore be deemed as general wear and tear. If you feel your Leggings have worn down within a month, please connect back with our Customer Care team via Live Chat. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.