WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very unsatisfied with this…
I am very unsatisfied with this website. First of all I paid $62 for an outfit that was too small. They’re only gonna give me $25 credit or 30% back. Plus I have to pay shipping fee fees. That is a total rip off they make it so that you still have to keep you. I will never ever order another item from this company. Their customer service policy stinks.
5 December 2025
Unprompted review
Reply from loragal.com
Hello Deb ,
We are very sorry to hear that the item you received is smaller than anticipated.
We stand by our 30-day return policy from the date of delivery. The return instructions will be sent to the email address associated with your order within the next hour. Kindly check your inbox, including the spam or promotions folder, for this message.
The partial refund options discussed earlier are merely suggestions for your convenience. Of course,you can return it.
Feel free to contact us anytime for further support.
Loragal Trustpilot Team
complaint@loragal.com
Poorly researched purchase 😢
Never received order which was only PARTIALLY shipped. DON'T DO IT!! The partially shipped portion was to arrive 12/2, which is the fault of USPS. USE STYLEWE or FASHION NOVA, LORAGAL IS A SCAM!!!
14 November 2025
Unprompted review
Reply from loragal.com
Hello Yura,
We sincerely apologize for the delay in your order.
We understand how frustrating this must be and truly appreciate your patience as we work to resolve this issue. We are currently in contact with our transportation partner to verify the specific reason for the delay and are actively urging them to prioritize the delivery of your package asap . We are closely monitoring the situation to get you an update promptly.
Due to the current peak season, the remaining item has been delayed. As per your request, we have processed the cancellation for this portion of the order.
We deeply value your business and are committed to improving our service.
Should you have any further questions, please do not hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
Do not purchase from them
I purchased a pink velour suit & pearl earrings. They sent me several emails that my order was delayed. After receiving a third email to state the same, I requested to have a full refund. They denied my request. So, I filed a dispute with my bank and the charge was credited back to me.
27 June 2025
Unprompted review
Reply from loragal.com
Hello Arnold,
We are truly sorry to learn that your order has been delayed.
To better understand the situation and take prompt action to improve our service, we are actively investigating this matter. However, we have been unable to locate the specific order you referred to based on the details provided so far.
Would you kindly share your order information with us? If you could provide either your full name or the email address associated with the order, it would greatly help us retrieve your details and address the delay as quickly as possible.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Concern customer here
Concern customer here
So far I’m unsatisfied with the service here.
I ordered a last minute dress for my birthday with a two week time frame after noticing that I didn’t receive a confirmation text or email confirming my order I grow concerned. However, the money was still pending but I still emailed Customer service wanting to make sure they at least see the order and can tell me the delivery date No response!
Then I decided to look at OTHER REVIEWS which I should’ve did first smh!
Now I’m must definitely with concern that my dress may not arrive on time if at all!!!
Three days later I noticed the payment cleared from my account the order says processing still with no expected delivery date I emailed customer service again No Response!
With my birthday approaching fast. I decided to spend Extra money on a BACK UP dress from Fashion Nova which I immediately received an text & email after placing my order !! which I should just did fashion nova from the beginning at this point!!! Saving me the stress & extra money.
However, the dress here was so beautiful hopefully it’s NOT AI BUT ITS DEFINITELY GIVING SCAM or unorganized SOMETHING Idk!!
But at this point I’m going waiting to see this one out. I’ve already preparing myself to either lose out on my money
Because trying to fight for a refund which I’ve read from other reviews the process on that is ridiculous.
Or receiving my order hella late or not at all idk.
Either way I’m sharing this experience on my social media platform to notify others of my experience
If the order does come on time
I’ll be more than happy to update my review here & social media !!
Overall customer needs to know when items are expected to arrive because we’re ordering for a reason!! A confirmation email or text would greatly be appreciated.
For others because i definitely would never order from here again
3 December 2025
Unprompted review
Reply from loragal.com
Hello Tyra,
We understand your concerns and here to help.
We received and dispatched your order on December 5th.Please note that the order confirmation is sent automatically to your registered email after payment. However, it is possible that it may have been filtered into your spam folder,we suggest checking your spam folder. We can also resend it if needed.
Regarding your package tracking information, we have reviewed our records and can confirm that our customer service team has already provided these details to you. Should you need them re-sent or have any difficulty locating them, please let us know.
Please also note our 30-day return policy applies if the items unsatisfactory.
Feel free to contact us anytime for further support.
Loragal Trustpilot Team
complaint@loragal.com
I ordered 3 dresses since November 4th…
I ordered 3 dresses since November 4th am still yet to receive the order. I really need it to travel on Friday the 12th of December
4 November 2025
Unprompted review
Reply from loragal.com
Hello Joy ,
We understand your concerns,our team is working on it and we will provide you with a detailed update on your order within the next hour.
We’ll send it directly to the email address associated with your account,please look out for our message.
Should you require any additional information, please feel free to contact us.
Loragal Trustpilot Team
complaint@loragal.com
I was a bit nervous to order at first
I was a bit nervous to order at first, but the coats are actually great! Everything is well-made and the sizing is spot on.
28 November 2025
Unprompted review
Reply from loragal.com
Hello gr fsd，
We are truly grateful for your trust and the chance you've given us. It is an honor, and we are fully prepared to justify your confidence.
We are here to support you, so please feel free to reach out with any questions.
Loragal Trustpilot Team
complaint@loragal.com
I've bought from this store before
I've bought from this store before, and this time I got a denim set. The fabric is great and it fits my body perfectly! The price was very reasonable, too.
27 November 2025
Unprompted review
Reply from loragal.com
Hello Smith，
Thank you for choosing us again.
We're so glad you're happy with it and hope you enjoy wearing it for many occasions to come.
We sincerely appreciate your support.
Loragal Trustpilot Team
complaint@loragal.com
My aunt ordered 2 dresses early…
My aunt ordered 2 dresses early November and we haven't received a text or a message stating when they will be delivered. I called the phone # which appears to be a fax machine # and I'm left feeling like this is a scam. Can yall please contact me ASAP. Our family event is fastly approaching
Sincerely a confused customer 😕
7 November 2025
Unprompted review
Reply from loragal.com
Hello Emily,
Please accept our sincerest apologies for the current
inconvenience.
To assist you effectively, we require your order number for verification .We kindly request that you forward this information to complaint@loragal.com at your earliest convenience.
We will update your order as soon as we receive it. Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
I place my order nov 3rd for my dress…
I place my order nov 4 for my dress and I've yet to receive it my birthday was the 20th of November I was supposed to wear it on my birthday its now the 30th of November and I still dont have my I knew I should've gotten on to read the reviews but I trusted them never again will I ever order from the website
3 November 2025
Unprompted review
Reply from loragal.com
Hello Tamika ,
We are very sorry it did not arrive before the date you need.Your package is scheduled for delivery within the next week. We are following up with the carrier to ensure there are no further hiccups.
Your satisfaction is our priority. Therefore, once you receive the package, please inspect it at your convenience. If the product is not perfect, or if you are dissatisfied for any reason, please contact our support team directly.
We appreciate your understanding.
Loragal Trustpilot Team
complaint@loragal.com
THIS IS A SCAM
THIS IS A SCAM, after reading the reviews I think most people haven't received their refunds just like me. I was told by support once they receive the product back they will issue a refund, I sent the items back and ig was delivered October 15th today is November 30th and I still haven't received the refund despite several emails from support that they will issue a refund.
I think we are many who haven't received the refund, we should come together and do something about it
11 September 2025
Unprompted review
Reply from loragal.com
Hello Dorothy ,
Please accept our sincere apologies for the delay in issuing your refund. We fully understand your frustration and are truly sorry for the disappointment this has caused.
Please rest assured that we have taken direct action. Your refund request has been flagged and submitted through an expedited to our relevant team.You will receive a system-generated confirmation email the moment the transaction is completed.
We appreciate your understanding and patience as we ensure this is handled promptly.
Loragal Trustpilot Team
complaint@loragal.com
I love this graphic tee
I love this graphic tee! The print is vibrant and the material is so soft. It fits well, and the design is cool and unique. Shipping was fast.
29 November 2025
Reply from loragal.com
Hello Madison,
Yay—high-five for vibrant prints and cloud-soft cotton! Rock that unique design and thanks for shouting out our fast shipping.
Thanks again!
Loragal Trustpilot Team
complaint@loragal.com
I purchased an item several months ago
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was to purchase an item from some years old time clothes. That was not satisfactory. So to all who look at Loragal website please do not. This website is a scam of suppose to be high quality clothing. Everyone please tell everyone you know to stay awayo
7 November 2025
Unprompted review
Reply from loragal.com
Hello Rubystein ,
We are sorry to hear that you are not satisfied with your purchase.
We suggested alternative solutions for customers who may find returns particularly challenging. Please rest assured that we offer a 30-day return service. To proceed with the return, we have just sent a detailed guide with instructions to your orde email. Please check your inbox at your earliest convenience.
Please do not hesitate to contact us if you need any assistance.
Loragal Trustpilot Team
complaint@loragal.com
Horrible
Horrible. This is a dropshipping website. They take your money and you do not receive anything for months and months. I ordered early Oct and it is almost Dec! Nothing! Says it is sitting in China. I will never order from here again and I advise you not to.
26 November 2025
Unprompted review
Reply from loragal.com
Hello Gigi Bates,
We truly appreciate your patience and understanding as we work to resolve the delays you’ve experienced with your recent order.
Could you please help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly. Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Loragal Trustpilot Team
complaint@loragal.com
Trash
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I can put the dress to future use, which I absolutely can't. TERRIBLE shipping time, unhelpful customer service, AND to top it off, I have to pay for my own return. Ridiculous. I'll never order from the site again and I'll be letting people know what a scam this is. Do better!
24 November 2025
Unprompted review
Reply from loragal.com
Hello Reneatha,
We are sincerely apologize that the order was not delivered before the date you wanted.
We received your order at the end of October. The shipping time and delivery time were both within the normal processing time.Your package is now en route and is expected to be delivered to you by November 26th by USPS.You can track its progress using the link provided in your email.
If the product does not meet your expectations once you receive it, we are committed to making it right. You can contact us directly or reach out to our friendly customer service team to initiate return under our 30-day return service.
Thank you so much for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
I wouldn’t order from this site it…
I wouldn’t order from this site it takes 2 months to arrive and nothing is what it seems do not expect good quality product the product is like Dollar tree products it is cheap and it doesn’t look anything like the product on the website please don’t order from this website
3 September 2025
Unprompted review
Reply from loragal.com
Hello Deanbra,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
I ordered 3 items on the 12th October…
I ordered 3 items on the 12th October 2026
To date I have only received one of my items.
The second item was shipped last week and the other item has yet to be shipped.
It is very unclear if I will recieve the items ordered before the new year.
This is absolutely ridiculous.
I understand that the items are shipped from another country but to wait 6 weeks plus for an order and still not have any clear time lines when the order will arrive.
if they where actually in stock at the time of purchase.
Why have they not arrived yet
I wanted to order a few more dresses but I will not neither will I suggest to anyone to use this site.
I have just recieved the second dress and I am absolutely disappointed. I require a refund.
Do Not order from this site it's a SCAM site!!!!!!!
17 November 2025
Unprompted review
Reply from loragal.com
Hello Chan M ,
We sincerely regret the delay you are experiencing.
The current peak season has led to overwhelming demand for some of our most popular items, including the yellow dress you've selected, which is a pre-sale product on the item name indicated.
Our team is actively working to dispatch all orders at the earliest possibility, and you will receive a shipping confirmation email as soon as your package is on its way.
Should you have any further questions or wish to discuss alternative options, our customer service team is ready to assist you.
We truly appreciate your understanding.
Loragal Trustpilot Team
complaint@loragal.com
My second review of this company…
I decided to take time to read the reviews posted by other people regarding their own experiences and used the opportunity to do a second review based on what I've observed. Oh my, was I not surprised. A vast majority of the reviews were very bad and rightly so. Their bad reviews all referenced bad experience with either not getting their orders or not getting their refunds at all. I also found out that everyone who contacted Loragal basically got the same generic message that they're looking into it.
I saw a few isolated cases of buyers who reported getting their orders. Now, that's not a very common thing with this company.
This is my final verdict: Loragal company is a complete scam. I agree with many of the reviewers who described it as such due to personal experience. There's no reason why customers would be promised a refund and not get it. It's only a scamming business engaged in dubious activities that would continue to practice as such. I'm using this opportunity to warn future buyers to be careful in patronizing Loragal. Hopefully, people will check the reviews first before placing orders. Unfortunately for me, I didn't do that first which is why I lost my money to Loragal. I've written severally to their support and complaints department without any luck.
Lastly, BBB needs to look into this company's business activities and take the appropriate action.
22 October 2025
Unprompted review
Reply from loragal.com
Hello Franny,
Please accept our sincerest apologies for the frustration and inconvenience this situation has caused.
We are committed to resolving this for you without delay. To do so, could you please send your order details (such as your order number or registered email address) to our team via email?
This information is crucial as your nickname does not pull up the record in our system. Our team is standing by to assist you immediately upon receiving it.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
If there was a way to give zero stars…
If there was a way to give zero stars to this company, I would. 1 star is being way too generous. I ordered a dress which they later told me was no longer available after over 2 months of delay.
Despite several emails requesting a refund, all I get are generic responses as I have now confirmed from their responses to the reviews that I have seen.
Payment made since August is yet to be refunded. All should be aware and avoid doing business with them.
They are a big SCAM!!!
13 November 2025
Unprompted review
Reply from loragal.com
Hello Joy ,
We regret any inconvenience you have experienced.
To ensure we can address your issue efficiently, could you please forward your order details to us via email? Information like your order number or the email address used during purchase is essential to locate your order in our system, as a search by nickname yielded no results.
We appreciate your understanding and look forward to resolving this for you.
Loragal Trustpilot Team
complaint@loragal.com
Scam
They sent me the wrong size i put in a size 10 they send me a 4.5 they change my size in shoes and coat. What can we do to report them. This is my uard working money ans they are constantly stealing from us Americans. This is crazy. I have sent them over 6 messages and no respond at all. They are scamming hard working people
26 October 2025
Unprompted review
Reply from loragal.com
Hello Lola,
Please accept our sincerest apologies that the item you received does not fit as expected.
We will not change the customer's order information without authorization. You can easily verify the size details on your order confirmation page for your reference.
However,we offer 30-day return policy . If the size is too small, you can return or exchange.
Please kindly note that we are currently experiencing a high volume of inquiries due to the seasonal peak. Our team is working diligently to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
My Mental Health is affected after I…
My Mental Health is affected after I ordered my birthday outfit and was told it will be delivered after a month, I had to cancel the order but haven’t received my refunds till today, Nightmare I spent £82 for those 2 dresses, this shop must be closed by now after this bad reviews I believe they are scammers.🚨 I won’t recommend anyone to go through what I’m going through.
15 October 2025
Unprompted review
Reply from loragal.com
Hello mercy ,
We're so sorry for the trouble you've experienced.
Please be assured that we are personally expediting your refund and closely monitoring its progress. We expect the process to be fully completed within this week. We'll send you an email notification the moment it's done.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.