WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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LORAGAL IS A SCAM!!!!!!!!
LORAGAL IS A SCAM!!!!!!!!
I placed an order in the beginning of August and didn’t receive the items until the end of September. The items were very cheaply made and not as shown in the photos. I emailed and asked to return the items for a full refund. I was giving the instructions on how to return but was never given a refund after sending the items back…. Now they are ignoring my emails. I emailed from a different email address and got a response once I gave them my order number they then ignored me again. PLEASE BEWARE AND DO NOT ORDER FROM THEM!!!!
3 October 2025
Unprompted review
Reply from loragal.com
Hello Brittany ,
Please accept our apologies for the delay and any concern it has caused.Please be assured that we highly value the experience of every customer and would never intentionally neglect any client.
After providing the return instructions on September 20th, we received your return tracking on October 5th and acted upon them promptly. Your refund is currently being expedited and should be successfully processed from our end within 1-3 business days.
For additional inquiries or support, please contact us directly at any time.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
I’ve had a terrible experience so far. I want my refund.
I’ve had a terrible experience so far. This is regarding Order No. LG01232849. . First of all I got a partial delivery. The rest of my items have still not arrived.
The quality of what I received was not as good as I was expecting and I want to return them. However, I wrote to Customer service and told them I would like to receive the rest of my shipment so that I can send everything back in one batch in case I have problems with the expected items .
Initially, I got a response. But for the last 48 hours, I have simply asked for the address to send these items back so that I can get a full refund . I have not gotten any response to my emails. Regarding shipment of my refund.
This company is looking very disorganised in my view and they really should not be in business!
I will continue to write these review reviews until I get my full refund.
I will only edit it or take it down when loragal have refunded my £200
26 September 2025
Unprompted review
Reply from loragal.com
Hello Banke,
We sincerely apologize for any inconvenience.
Regarding response time, please note that all emails are usually responded to within 24 hours. However, due to the recent increase in inquiries, responses may occasionally be slightly delayed. Our team is currently working overtime to help everyone as soon as possible. We are very grateful for your patience and understanding.
Regarding your remaining orders and return instructions, our customer service team has sent you a detailed email by support@loragal.com . Please pay attention to check it. We will submit the refund for the returned products as soon as possible after receiving and verifying them.
Thank you for your understanding !
Loragal Trustpilot Team
complaint@loragal.com
My order never made it
I ordered an outfit jul 22, 2025 until 9/28/2025 never got it. Sent them emails no response , their fone always busy, why?? Thankfully, i used paypal and i got my refund ... Donot waste ur money and time
22 July 2025
Unprompted review
Reply from loragal.com
Hello Jackie,
We sincerely apologize for the unpleasant shopping experience you've had. It truly concerns us to learn that you did not receive a reply to your previous message, and we deeply regret any frustration or inconvenience this may have caused.
To help resolve this matter promptly, could you please resend your email address to complaint@loragal.com ? We will immediately check our records to verify whether your original message was not received or if, perhaps, our reply was accidentally filtered into your spam or junk folder.
Please kindly note that, at the moment, we do not offer support via telephone. We truly appreciate your understanding and cooperation in this matter.
We are eager to receive your email so we can look into this and assist you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Buy at your own risk
Buy at your own risk, all the clothes displayed on their website is a camouflage. I fell for it and now i’m terribly feeling bad that i just threw away my hard earned money .Loragal lacks empathy even though i told her that i couldn’t put on the 2 dresses i bought .she did not just give a damn.all she could communicate back to me is her even flawed policy even though she has no standards. I know what to do i’ll get my money back
26 September 2025
Unprompted review
Reply from loragal.com
Hello Funmi,
We were truly sorry to hear about your recent experience with our product.
To resolve this issue promptly, we would like to offer you our 30-day return policy. However, as we are currently unable to locate your order details in our system, we kindly ask you to contact our team directly by complaint@loragal.com for further assistance.
For the fastest resolution, please provide the order number (or any relevant purchase information),photos of the product(s) you received (to help us better understand the issue).
We truly value your trust in us!
Loragal Trustpilot Team
complaint@loragal.com
Loragal is best in the business
I ordered two lovely dresses for my 40th birthday. One was on preorder and arrived late (which I didn’t realize at first), but the refund process was so smooth and quick. The other gown was exactly what I wanted — and wow, it was stunning! It made me feel so beautiful and extra special on my big day. My 40th birthday couldn’t have been more perfect!
25 September 2025
Unprompted review
Reply from loragal.com
Hello Somoye,
Thank you for your wonderful feedback.
We're delighted that you loved the dress and had a perfect 40th birthday. It was a pleasure assisting you. Thank you for your understanding with the pre-order, and we're delighted you loved the final result!
Loragal Trustpilot Team
complaint@loragal.com
I like the dress I ordered
I like the dress I ordered. However, I ordered a dress in October for events I had scheduled in December. The dress did not arrive until February. I wish they could figure out how to make shipping more expedient. I have been reluctant to order again because of the long delivery time frame. I will use the coupon offer and try again. I hope it arrives more quickly.
30 October 2024
Unprompted review
Reply from loragal.com
Hello Cheryl ,
Thank you for bringing this to our attention, and please accept our genuine apologies for leaving you with a less-than-satisfactory impression. Your satisfaction is our top priority.
To ensure we can always meet your needs, especially for time-sensitive orders, we suggest reaching out to our dedicated customer service team beforehand. By sharing details like the product link, size, and color, they can personally assist you in confirming the fastest possible delivery timeline before you purchase.
Loragal Trustpilot Team
complaint@loragal.com
My experience with Loragal was not…
My experience with Loragal was not good. I ordered early August and just received partial shipment in September after numerous requests to customer support only to be advised that I am going to receive the remaining order in mid October. Do NOT PAY FOR EXPEDITED FEE ITS A SCAM
24 September 2025
Unprompted review
Reply from loragal.com
Hello Robin ,
We sincerely apologize for the unexpected delay in the delivery of your second package. We truly understand your frustration and appreciate your patience as we work to resolve this.
We have tracked the shipment and can assure you that it is currently in transit and expected to arrive within the next week. Please keep an eye on the provided tracking information for updates.
Furthermore, we would like to clarify that as your order is free shipping and does not include shipping. And expedited service was not available at checkout, as we do not currently offer this option.
We appreciate your understanding in this matter.
Loragal Trustpilot Team
complaint@loragal.com
Do not order from this company
Do not order from this company! I wish I could give them zero stars. I ordered two dresses from them and it did not look like the pictures and was made poorly on top of it not fitting right. I contacted them and they said they would issue a refund, but never did and will not respond to my emails.
20 August 2025
Unprompted review
Reply from loragal.com
Hello LaTau Martin,
We apologize for the issue with the product s and the confusion over our communication.
To address this immediately, we have reviewed our correspondence and see that we sent a reply on September 1st. We have replied to every email you sent. We are sorry if this was not received on your end. To prevent any further delay, we have just sent the detailed return instructions to you directly by complaint@loragal.com .
Here's what will happen next: After we receive the returned package, your refund will be processed promptly. Please check your email for our message and let us know if you need any further assistance.
Loragal Trustpilot Team
complaint@loragal.com
Terrible services
Terrible services. No one responds to emails. This company is a scam
4 September 2025
Unprompted review
Reply from loragal.com
Hello Jovita,
We are very sorry to hear that no one has replied to your email.
This is highly unusual, as we pride ourselves on replying to all customer inquiries within one business day. To help us investigate this matter promptly, could you please re-send your email address and original message?
We will verify the details immediately and ensure you receive a comprehensive reply without further delay.
Loragal Trustpilot Team
complaint@loragal.com
DISHONESTY & UNPROFESSIONAL
1. ORDERED 7/21
2. REC’D PARTIAL ITEM 8/20
3. REC’D LAST ITEM APPROX 8/27
This has got to be the most exhausting transaction in my entire life. The first item received was way too big. I ordered a medium. I got like an extra large. I reached out to them advised they said to send pictures. I included the pictures and waited for the last item to come just in case it didn’t work out so I can send it in one package.
Last item came, the back of the outfit was nothing like the one that was in the picture so I’m guessing they’re using other people’s style and do not know how to actually do them properly.
My issue with that is dishonest and unprofessional. I will never ever order from them again. I submitted a request for the return items they made an offer about giving me some percentage which I completely refused and then I have to fill out a form and included in the return. I did that on August 30 sent off to the post office then I emailed them with my proof, I was supposed to get my return credit by September 9. I just received it today September 23. I hope this really helps someone to never ever order with this company they are pathetic. Btw, there was a 3rd item that was damaged.
I WISH I COULD ATTACHED WHAT WAS SENT, IT WAS UNBELIEVABLE!!! 😒
ZERO STARS FOR THEM!
19 September 2025
Unprompted review
Reply from loragal.com
Hello Sandra ,
We are deeply sorry to learn about the unpleasant shopping experience we have caused you.
Your detailed feedback is invaluable to us, and we have formally escalated all the points you raised—specifically regarding the shipping delays, fit issues, and product quality—to our relevant departments for immediate review and improvement.
Regarding your refund, we can confirm that the first portion was successfully processed on September 23rd. We are currently prioritizing the remaining amount of $8.99 and are expediting the transaction. You can expect this to be fully completed within the next 1 to 3 business days. We appreciate your patience as we finalize this.
We value your feedback and will continue to work on improving our services.
Loragal Trustpilot Team
complaint@loragal.com
Horrible horrible quality is trash…
Horrible horrible quality is trash looks nothing like pictures and they do not want to take anything back!
12 August 2025
Unprompted review
Reply from loragal.com
Hello Andrea ,
We were truly sorry to read your comments and see that the product quality was not as advertised. We understand what a huge disappointment this must be. Your experience has been documented and forwarded directly to our product development team for urgent improvement.
Furthermore, your return has been successfully received, and we have just initiated the refund process for you. Please allow 1-5 business days for it to post to your account.
Please let us know if you have any questions.
Loragal Trustpilot Team
complaint@loragal.com
This people are really theives I placed…
This people are really theives I placed an order £188.90 the items came pretty late and only 2 out of the dresses got delivered which was total rubbish I immediately told them to cancel the remain order that has not been delivered and they told me that return has been process up until 10 working days after have not received my refund, I emailed them they refused to respond I have been expecting my refund of £154 for over 13 days now and nothing has been done, I am still waiting for my refund because I can’t withstand to lose my hard earn money of over £188.90
1 September 2025
Unprompted review
Reply from loragal.com
Hello Adefolajaiye ,
We sincerely apologize for the delay in delivering your order, especially as we had dispatched it the day after receiving your payment. We understand this has caused significant inconvenience as it did not arrive within your expected timeframe.
For £135 refund for the undelivered 3 items, we have urgently processed a full refund . The transaction has been prioritized and will be finalized within 1-5 working days. You will receive a confirmation email once it is complete.
Regarding the lack of response you mentioned, please note that we typically respond to all emails within 24 hours. However, due to a recent increase in inquiries, replies may occasionally be slightly delayed, though we are doing our utmost to ensure that responses are sent within 48 hours at the latest.
We greatly appreciate your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
Loragal is a SCAM site
Loragal is a SCAM site. They steal pictures from African American and African designers and post them to their site. All of the pictures are stolen from artists like Roman Bradshaw and J Bolin to name a few. You will not get the item or a refund. Sue.
18 September 2025
Unprompted review
Reply from loragal.com
Hello Ria,
We are truly sorry and deeply concerned to hear about your experience. Please allow us to assure you that our company not a fraudulent website, and we take every customer feedback very seriously.
To better assist you, we offer 30-day after-sales service policy designed to address issues such as products not matching their descriptions or overall customer dissatisfaction. If you could kindly provide us with more detailed information, such as photos of the product you received or any evidence of infringement, it would be immensely helpful for our investigation. You may send these materials to our dedicated customer support email at complaint@loragal.com .
Additionally, we highly recommend that you include your order details (such as your order number, order email, etc.) along with your message. This will allow us to quickly locate your transaction and provide a timely and effective resolution tailored to your situation.
We value your satisfaction and are committed to resolving this matter for you as quickly and smoothly as possible.
Loragal Trustpilot Team
complaint@loragal.com
I ordered a gown online and it took…
I ordered a gown online and it took three weeks to arrive. When it did arrive it was not what was advertised online. The material was some sort of shiny spandex. I then asked for a refund and they are refusing. They are offering me coupons etc. It is a scam!! Do not purchase from this company!
5 September 2025
Unprompted review
Reply from loragal.com
Hello Leigh,
We're sorry to hear the product wasn't what you expected. The solution mentioned in previous email is a suggested option for your convenience.
Our customer service team has sent you return instructions via email on September 15th. Please follow those instructions to return the item, and we will get you a refund as soon as we receive the return.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
K639761235251392512
My order SKU: K639761235251392512 was eventually delivered after months of placing the order. I ordered an olive green dress but I got a bright yellow dress instead. I will like to return and be refunded. It was definitely not worth the wait. Dear Loragal kindly refund!
14 September 2025
Unprompted review
Reply from loragal.com
Hello Fikayo ,
We sincerely apologize for the color difference in the product.
We take this matter very seriously and will address it for you via complaint@loragal.com in 1 hour. Please watch for our email and thank you for your patience and understanding!
Loragal Trustpilot Team
complaint@loragal.com
I placed in order but read the reviews…
I placed in order but read the reviews and requested a refund for order number Order No. LG01233865. It looks like the item will not be on time for my event on 9/26/25. I pray I don’t have a hard time getting my money back. 😞😞😞
14 September 2025
Unprompted review
Reply from loragal.com
Hello Mary ,
We're very sorry to hear that your order could not be delivered on time.
Please be assured that your cancellation request has been successfully processed.For updates on your refund, please monitor your email.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
Im glad I read the reviews 1st!
Im glad I read the reviews 1st!! Thanks guys for saving me $500.
9 September 2025
Unprompted review
Reply from loragal.com
Hello Angie C.，
We are deeply sorry to hear this news. It's never our intention to cause any disappointment.
If you require any further assistance or information, please do not hesitate to reach out.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
I wish I didn’t have to choose a star for order number: LG01108872
I wish I didn’t have to choose a star, otherwise I would give it a zero. I still have not received the items I ordered on May 26th, and it is now September 8th. I received an email on August 10th stating that my order has been shipped, but as of today, I still didn’t receive it. Buyers beware of Loragal. I would never ever order from them again, and I’m warning you to never order from them as well. This is totally unacceptable!!! All I want is for my order to come so that I could ship it back and get a refund. There’ll most likely be an issue with that as well.
9 August 2025
Unprompted review
Reply from loragal.com
Hello Angela,
Please accept our deepest apologies that your order from July 23rd remains undelivered.
We get how annoying that is and we're on it!We're watching your package closely and promise to send you an update email in 1 hour. If you're not happy with the product once it arrives, we'll gladly process return.
Thanks for your patience.
Loragal Trustpilot Team
complaint@loragal.com
You will never get your order!!!
Ordered few pieces in the beginning of June, to this I haven't gotten my order, first they said its delayed, then they say I'll get it in August, then September, then they said it got lost, then they said I'll get a refund and still haven't gotten a refund. These people will lie to you and steal from you. Be aware of them
6 September 2025
Unprompted review
Reply from loragal.com
Hello Skye Quashie,
We completely understand your frustration and dissatisfaction regarding this matter, and we sincerely apologize for the significant inconvenience this has caused.
After a thorough investigation ， we have confirmed that your package was unfortunately lost in transit. Please rest assured that we take full responsibility for resolving this issue for you.
Your refund has been urgently initiated and is currently being processed by our finance team. We expect the amount to be fully refunded to your original payment method within the next 1-7 business days.
Should you not see the refund reflected in your account after this period, please do not hesitate to contact us directly. We will immediately follow up on your behalf to ensure it is resolved promptly.
Thank you for your patience and understanding.
Loragal Trustpilot Team
complaint@loragal.com
This company uses pictures of items and…
This company uses pictures of items and try to make them!! It’s not what’s on the website the material is cheap and not like it at all! I ask for a refund only give 30% back! You have to send the items back out of your money!! A rip off!! NEVER ORDER HERE YOU WILL REGRET IT! 🤬
7 August 2025
Unprompted review
Reply from loragal.com
Hello Lanece ,
It's truly concerning to hear about your situation, and we are deeply sorry for the frustration and inconvenience you've encountered.
Our team has already passed this on to the concerned department to verify what happened and to see where we can make improvements. We suggested a partial refund simply to offer one possible path to resolution, but the final decision is entirely yours.Please be assured that our standard 30-day return and exchange policy fully applies here.
Best wishes,
Loragal Trustpilot Team
complaint@loragal.com
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