Loomly Reviews 72

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people found the platform to be user-friendly and intuitive, appreciating its clean interface and ease of use for managing social media. Customers often highlighted the effectiveness of features like the post calendar, content previews, and scheduling capabilities, which helped organize campaigns and track performance. The affordability of the service was also a common positive point for many, especially small businesses. However, some people were dissatisfied with significant price increases, with many reporting their monthly costs rising dramatically, sometimes by several hundred percent, with little notice. This led to concerns about the value provided for the new pricing. Additionally, some customers experienced issues with the platform's functionality, such as losing connections to social media accounts, problems with image posting, and blank RSS feed emails. A few also noted a decline in customer service responsiveness and the removal of instant messaging support.

What people talk about most

Price

Reviewers express strong dissatisfaction with the pricing. Many report drastic and sudden price increases,... See more

Social media

Users describe ambiguous interactions with social media. Many reviewers praise the platform as a great,... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's ease of use,... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise the easy step-by-step content... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the support team as professional,... See more

Based on these reviews

Rated 3 out of 5 stars

It's a bit quirky. Actions will behave differently depending on where you execute them from. Like, if I go into a post and click Duplicate, I get one result. If I am in the calendar and click and even... See more

Rated 4 out of 5 stars

It's intuitive and user friendly, with an appealing minimalist design. Customer service is very supportive! My only qualm is that some features (for example, AI assistance) are included when I'd rathe... See more

Rated 4 out of 5 stars

We've had good experience in Loomly for our nonprofit since switching from Hootsuite. The ease of use, the connected accounts, and the ability to maintain a calendar and edit at will have been great.... See more

Rated 5 out of 5 stars

Loomly is the ONLY social media planner/scheduler I have chosen to use. And that is after trying countless options. As a contracted content creator working with 6 clients, it saves my butt daily. I hi... See more


Company details

  1. Software Company

Written by the company

Loomly is an easy-to-use social media management platform that helps you manage every aspect of your social media marketing strategy.


Contact info

3.6

Average

TrustScore 3.5 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Simply awesome

Simply awesome. I wish that they had the option to publish in personal profiles but it looks like it's still not a thing. I appreciate it though! Made my life simpler!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very functional

Very functional, easy to use, and open to collaboration. Great for single users or elaborate teams. Great customer support.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

A great central tool for Businesses

Loomly is a tool we use every week to manage our social media accounts. It gives us one central place to build posts and see all interactions across various social medias. We have used it for over 2 years and are very satisfied with the services provided.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Multiple Business Managing solutions…

Multiple Business Managing solutions that allows a level of consumer collaboration unparallel to most others. The easy step-by-step content setup allows for a large selection of platform access, customization tools, tagging, ad management, AI caption creation and customization, custom scheduling, and even a custom platform tab that you can use for content strategy development and collaboration where content would automatically be published but is still a part of the strategic calendar - think email, print marketing projects, short blogs, and more. And the entrance point compared to most other solution is perfect for a one-business owner who is looking for proficiency in their tools while keep costs down. If I were to manage as many clients as I do with as many platforms as each of them publishes to every day, the cost would be 1.2-3x more with other platforms.

Customer support has dropped a bit since they were purchased by a tech investment giant last year, and I miss the instant messaging help features, but email support for my business level has still been fairly top-notch. Overall, this is a great solution for independent business owners as well as small and mid-size run agencies.

9 April 2026
Unprompted review
Rated 4 out of 5 stars

It's intuitive and user friendly

It's intuitive and user friendly, with an appealing minimalist design. Customer service is very supportive! My only qualm is that some features (for example, AI assistance) are included when I'd rather pay less and not have access to them, as they are not relevant to me.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank You!

After trying to resolve an issue I was experiencing with the comments tab, I submitted a ticket through the website and also sent an email to the Support Team. They were quick to respond with troubleshooting suggestions, and when those did not fix the issue, they looked into it further and resolved the issue! The Support Team was professional, friendly, and ultimately took care of the issue, so thank you!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

As the head of digital marketing at a…

As the head of digital marketing at a non-profit, I was having a difficult time finding a scheduler that worked well and didn't break the bank. I signed us up for Loomly about five years ago, and our team uses it everyday. Cannot recommend enough.

8 April 2026
Unprompted review

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