Long Tall Sally Reviews 

I have been a U.S. customer of Long Tall Sally for over 20 years, dating back to when they had physical stores in the United States. I recently ordered a pair of pants and a sweater. Both items were true to size, but I did not like how they looked on me and wanted to return them.

That’s when I discovered a major issue for U.S. customers. I was informed by Long Tall Sally customer service (Eman) that all returns must be shipped back to the UK at the customer’s expense. The return postage was over $95, while my total order was $90.30. Because the return cost was more than the purchase price, returning the items was not reasonable, and I was forced to keep them.

For a brand that historically served U.S. customers—and still actively markets to them—this return policy is unacceptable. Tall clothing is often trial-and-error, and forcing U.S. customers to absorb international return shipping costs makes ordering extremely risky.

I do not recommend that U.S. customers purchase from Long Tall Sally unless they are prepared to keep everything they order. Without a U.S. return option, the risk outweighs the value.

Nice to have pyjamas that fit, shame they ripped into shreds just from sitting in a chair a few days after the return window ended.

Web site easy to view & order. Coat was great value. My daughter in-law loved her Xmas coat

Service great, delivery quick, clothing gorgeous. But your sizes are massive, there is no way I am a size 10!

The sizing was way off. Normally take 14 but ordered 10 to 12. Massive! Washed twice & stretched. Now on its way to charity shop. Very disappointed.

Well being a tall lady myself. All trouser length good, tops ok. Delivered on time. Happy.

Beautiful shirt and its even lined. Perfect for Xmas day. Very quick delivery too

Love the clothing. Wish you still had your shops though.

Easy to order from, prompt service and delivery

NO COMPLAINT PROCEDURE The company complety ignore my complaint. I emailed them repeatedly about a refund I was due for a return of a faulty item, and they just blanked me. Will never use again

Lovely clothes fitted nicely and great for taller people wanting to access clothes that can look the same as a standard person and not look too short

Reached out multiple times with no reply! Only received 1 of the 3 items I ordered. I was charged for all 3 items and I had to open a case with PayPal to try and get my money back for the other 2 items. Ordered items on Dec 4th. So disappointing. As a tall women I don't have many options and now I cant trust LTS.

Terrible delivery service, not delivered to correct address and terrible customer service dismissing any liability for delivery failure, won’t be buying from this company again

It was easy to place my oder online. The website was also easy to navigate and the delivery options were suitable for me. The item I purchased was exactly what I expected. Thanks

I am reviewing The Black Ribbed Leggings that I bought recently. They are great because they are not as tight as normal leggings. Much more comfortable and easy to wear

Item came quickly, easy to return.

I returned the jeans I bought because they were supposed to be PREMIUM Tall Indigo Blue Lift & Shape Slim Leg Jeans. They were not slim at all, they were floppy and baggy and didn't give any shaping at all so they looked horrid. I had a problem with the return on-line so I phoned and was going to order a different pair but the young lady said they do not do take orders over the phone. She was very pleasant but I am afraid I bought some elsewhere. Not pleased with the quality or service and feel it is sad that you cannot order on the phone anymore.

Excellent service from easy ordering to speedy delivery. Beautiful quality clothing

I placed two separate orders and paid for 1-3 days delivery. The first arrived fine, the second was a complete nightmare. Ordered on 15th December. After numerous issues with Yodel, who were absolutely terrible, I finally managed to intercept the driver with my parcel on 27th December outside the yodel store before the shopkeeper refused to accept it for a 2nd time.
Although LTS customer service were reasonably helpful, they didn’t refund the delivery charge and then charged me £1 per item restocking fee when I returned part of the order.