London Plus Credit Union Reviews 

I have substantial savings however the loan process took almost four weeks meaning I had to withdraw my savings to use instead.

The point of savings with them is that you keep your savings- and can take loans against them, but in my case I am forced to withdraw my savings as they only approved my loan FOUR WEEKS LATER. Quite why it took so long is a mystery - they don’t update you.

However, today, when I tried to withdraw MY money the system has apparently had a failure for four days straight with no end in sight and withdrawals are “unavailable”. Then by email I am told that over £2000 requires an “approval process” of a few more days!

I’ve also been told “your concerns have been registered as a complaint” NOOOO just give me MY money and leave me alone! I cannot imagine why anyone would take it upon themselves to make a complaint on my behalf unless they deliberately want to extend the waiting time and hassle of this whole debacle!

AVOID AVOID AVOID.

If you want to access to your own money don’t put it here - it’ll take over a week to withdraw and you’ll have to be “approved” to withdraw your own money anyway!

I will also add there had has been ZERO communication on the outage - I only found out the hard way when I needed to withdraw and couldn’t. Keeping your customers informed at the very least would be be decent and lawful thing to do but no, they just store and store your savings, don’t communicate, and make it impossible to withdraw your own money.

I gave 5 stars as when I ask for some of my own money to be paid back into my bank account, it is done in a very timely manner. I only save with the credit union to help people out not to get a loan from them though, so I cannot comment on that side of it.

would not bother applying with this credit union, staff will not help unless already a member. They will sound unprofessional, will not call you back when promised. website does not work. calls never answered. Credit unions are meant to help local communities, this credit union is a menace to the community, they will perform only HARD SEARCHES when applying and detriment your credit for nothing.

Never seen a more unprofessional and uncommunicative staff at London Credit union. I had applied on the 23rd of April. Asked to submit payroll evidence. Told 3/5 working days to assess and reply. Had to chase for two weeks where no one could assist. Loan officers never there. Only open 3 days a week. And after 2 weeks of no assessment. I got called yesterday to say someone will review your application tomorrow and reply to you. 10am open/ 11am I get a email saying” AFTER CAREFUL REVIEW” we cannot approve your application. Absolutely you can refuse me. But don’t make me wait 2 weeks. Performs a HARD SEARCH on the 23rd of April and then after messing with my credit and open banking say no without feedback or reason.

I would not recommend these people. All of them sounded very young and unprofessional. Never picking up the phone or replying to emails.

Absolute disgrace to financial services intended to help local communities. PLEASE….

I received an excellent service from Nadia from start to finish of the process. She kept me informed every step of the way, offering valuable advice and support for a positive outcome.
Thank you, Nadia.

I have been with this branch for well over 12years and been satisfied always but in the last couple of months there is a noticeable drop in customer service, they never reply to emails and never answer the phone

Been a customer for several years and never missed a loan repayment as they receive my child benefit directly which is almost £140 a month. They send emails prompting customers to apply for loans & then decline minuscule loans of just a few hundred pounds. Approve a loan, decline a loan, approve a loan, decline a loan. Zero consistency and you will ALWAYS have to chase up your application as zero response after weeks.