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London Drainage Facilities Reviews 

392
•
TrustScore 5 out of 5

4.9

Drainage Service
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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their interactions. People frequently praise the dedicated team for being extremely polite, highly professional, and remarkably quick to resolve complex drainage issues. Reviewers note that staff members go above and beyond to provide exceptional support during stressful plumbing emergencies. Customers often highlight the prompt arrival of skilled engineers who clearly explain every step of the work and leave all areas spotless. Consumers deeply appreciate the respectful and careful approach taken inside residential properties, ensuring a smooth and reassuring experience. Individuals regularly emphasize how valuable it is to receive honest advice and dependable communication throughout the entire service.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and efficient... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting polite, courteous assistance... See more

Facilities

Consumers have mixed experiences regarding facilities, with some reporting severe issues like blocked... See more

Product

Clients share ambiguous opinions on product experiences regarding drainage and plumbing issues. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful. Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with t... See more

Rated 5 out of 5 stars

A huge thank you to Ricci and James for their outstanding work. I had been dealing with rising damp in my property for five years, and despite several contractors attending over that time, no one... See more

Rated 5 out of 5 stars

Archie came and in after others had failed and eliminated the fat burg that had formed over time despite expensive products bought to maintain the drain flow. He was so very helpful and went over an... See more

Company replied

Rated 5 out of 5 stars

Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked... See more

Company replied

Company details

  1. Drainage Service

Written by the company

London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.

Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(392)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Philip Gorman

Philip Gorman just did some plumbing work for our hotel and he was very quick, professional and courteous.

Very grateful for the job well done!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Phillip Gorman has been very efficient…

Phillip Gorman has been very efficient on his job. He has respected our home and got to the root of the problem immediately. We had the problem for years and it is clear that he is an expert as he understood the problem in seconds. Thank you Phillip

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Philip Gordens

Philip Gordens . Excellent service. Very polite and done a excellent job would definitely recommend him

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Alfie parish attended site for our…

Alfie parish attended site for our blocked toilet. He quickly diagnosed the issue and fixed the problem. He had a great attitude and positive work ethic. Highly recommend him and london drainage.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Jack Scott

Had 1 of your engineer Jack Scott very knowledgeable and hard working completed 2 tasks for my company in a mental health hospital

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Job well done.

Mr R. England, attended our home today to try and resolve a ongoing problem with our kitchen sink, outcome problem solved, well done.

20 February 2026
Unprompted review

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