LogitechG Reviews 

Ghub software is the absolute most garbage software I've ever had the displeasure of working with. The more they update it, the less my devices work. Spent $300 for a sim racing wheel from logitech, and the software wont even acknowledge that it exists. I tried to download older versions of the software, and it won't even let me do that. I've tried just about everything to wipe this software off my computer, and it still won't download older versions as it says there is a newer version already downloaded. Tech support is useless, emailing them is useless. No wonder they don't have a review page on their website. DO NOT BUY LOGITECH

I love Logitech G products but I will NEVER order directly from Logitech G website again. I ordered 3 weeks ago and have chased up my order 4 times now as it has STILL NOT BEEN SHIPPED. Customer service is atrocious. I keep getting told it is in the last stage before shipping and it will be shipped imminently, but they have had a influx of orders which is why they haven't met the usual 1-3 days shipping mentioned on their website. Sorry Logitech- that's a you problem, not a me problem, you need more staff to handle your shipping issues- you don't make customer's wait for their order's 3 weeks! If you cannot resource your shipping warehousing to ship on time I suggest you hire more staff. Shocking service.

Like I said- I would recommend the products but I would order them from another supplier who has suffered the pain of getting the products from Logitech on your behalf.

This company has the worst customer services I have ever dealt with, I was trying to return a parcel as the goods are not wanted and they wont send me the returns label and I have to return the parcel back to the Netherlands from the UK, this has been going on for a month and they don't reply to e-mails.

I installed the Logitech G Hub installer and got LG Hub and it worked fine at first with my Logitech G 920 but then randomly the app wouldn't finish loading or reinstalling and instead of fixing these problems they add more stuff to the things that are already perfect. This is a waste. Nothing more definitely something less.

I honestly love the Logitech G hardware but.... the G Hub software that goes with it and is required to be able to use the hardware to its full potential is absolutely horrific. A simple Google query will tell you that this is the common opinion on the software and that's been the case for many years. If I knew this beforehand I would have settled for a different brand like Corsair or Steelseries.

do have a lot of their products and do think they produce some quality products but the website and costumer service team are absolutely abysmal! Sent a pair of headphones back as I wasn't happy with them and I have been fighting for them to actually pay me back for a while now. They don't email you any updates about the return and what is happening. You ask them details about the return and the customer care team just repeat what the website says, which is useless. The second you raid a concern with them or complaint that their communication is poor the customer service agents stop replying to you.
Good products but I would definitely not recommend purchasing from their actual company.

Logitech G-Hub is one of the stupidest softwares I have ever been tormented by. It needs a full overhaul. I really like my gaming mouse, but that software ruins everything. It should not be that hard.

Can't do the most basic of tasks, I wont even download half the time, worst software I have ever used, never buying Logitech products ever again unless they fix this crusty app

I have many Logitech G products, and I have had at least one problem with every one of them. The software is worse than useless, and can cause serious amounts of stress.

Terrible UI and non-intuitive.

One of the worst performing apps I’ve ever seen on PC. Had to uninstall it, was eating up 50-60% of CPU on a high performing PC. The app itself was fine functionally but is ultimately unusable due to performance issues

This is seriously the worst company on the planet earth.
Yes they make good stuff, but no they cannot deliver, communicate, or send an e-label to send stuff back, guys, do not ever order from logitech! its HORRIBLE!
you will get a headache.

Its really poor, counter intuitive, difficult to navigate and confusing.

On January 17th I have logged an issue with accessing returns portal to return my headset. I have been told that I need to wait 3-5 working days for the return label to be emailed (not posted) to me (atrocious wait time as I’ve dealt with returns before and I never waited for a label longer than 24hrs from different retailer. I’ve contacted support since then 3 times and they have told me the label will be with me within 24hrs. It’s January 27th and I STILL didn’t get the label.

I will never buy a Logitech product again - 10 days to get an electronic label that I will print anyways, are we in Stone Age????? What a joke

i am trying to launch g hub and it says i have a mfplat.dll missing and i reinstalled it for more the 10 times.

I ordered a logitechg g29, and it says it will be here in 1-2 days, i should be having it by now it's almost been 5 days and they told me they didn't even send it yet. I will never buy stuff online again from this website.

In short - Bought the expensive Powerplay mouse charging mat. Circa £120 to wirelessly charge a mouse and avoid having to plug in to charge and the large letter G lights up, whoo!
Loved the idea and convenience, was happy to pay a premium for it.
It is pretty nice not having to plug it in to charge your mouse - BUT - the fabric mat topper wears out fast and you can't get or buy a replacement and when I spoke to Logitech for over an hour the response was you’re out of warranty and we’re out of stock so sorry tough. But I’m happy to pay for it - still tough, here’s a tiny discount towards buying a whole new unit?!?

The detail:
There's a slim fabric mat sits over the base. It gets dirty quickly and starts to look worn within a year, after 2 years has also started to fray at the edges.

No problem thought I’ll happily buy a replacement topper mat, can’t be too much or hard to get hold of. Wrong.

Logitech doesn't offer this as a spare part you can replace or a new part you can buy anywhere. Neither do any third parties.

So I contact customer services.

An hour later and a lot of circular conversations and the short answer is they don't offer it I can either buy a whole new Powerplay system or if you're within warranty they'll ship you one.

Yes you read that right.
It's a part they stock and send to people within warranty, but if you're out of warranty sucks to be you, you can't even offer to buy it.

Hope this review goes someway to save you some time with Logitech G and with the Powerplay wireless mouse charging system.

Neither are up to the price tag or premium status they cultivate, steer clear. Real shame as I've enjoyed quite a few of their products in the past.

Without going into all the detail of the hour long messaging I really persevered with them to get them to understand I just needed the fabric mat topper, the 2mm flimsy thing that only they produce to work with their wireless charging base and I was very happy to pay. Nope.
Could they send one? You’re out of warranty and we’re out to stock came the reply.
Could you send one when you’re in stock?
You’re out of warranty.
But I’ll pay.
We can’t do that.
Could you perhaps take the mat out of one of the Powerplay sets you have in stock and send just that.
Nope.

All I was offered was a small discount to buy a whole new Powerplay set up. To put some context around that it was well north of £100 for this thing, the discount was going to shave this to around £100.
£100 for a 2mm fabric mouse mat topper which would then doubtlessly crap out within a couple of years again and around the merry go around we go.

Tried very hard to get the customer service fellow to see sense and look bigger picture, I’ve spent well over £1000 over the past decade with Logitech, this is clearly an oversight or silly limitation, I’m offering to buy something from you to continue to use my very expensive mouse mat. But no wriggle room.

So I’m left with a tired, worn, frayed 2mm mouse mat that won’t last much longer and will then render the very expensive apparatus unusable and the company who sold it, who have the replacement part in their warehouses, won’t sell it to me much less offer to send one after all this.

Sorry sir we’re out of stock and you’re out of warranty…good talk Logitech G.
If anyone in the company is actually interested in my continued custom wants to offer a solution and apology and to make up for this please get in touch.

For many years now I owned pretty much everything from Logitech. Thought they had good hardware and 10 years ago it was still the case. I ran up on lot of issues during last past years and answer from support can be pretty much sum up in this. "Sorry". G933 has an issue with sound that is related to switch on button, G910 does double clicks or needs repeated button presses, G900 mouse button wont work every time, G13 has a button issue and now I decided to try new G502X (only because I got it on heavy discount at less than half a price, seems like someone else noticed bad quality of Logitech and decided to get rid of it's supply). Sure, mouse is ok. If you don't need to set it up. Now this one doesn't work with LGS but you have to use GHub. So you can use it, unless you need to set up your own command. Then you can't. Also, if you want to use your G13 with it you can't really set it up good because guess what... G13 doesn't work with Ghub, oyu have to have LGS for it. So if you don't mind not having Logitech service, faulty and pretty much useless software at high cost, this is product for you.

Still totally atrocious software in G-Hub and X52 MFD. Logitech seem to completely ignore their customers problems as they are too expensive to fix, i.e. writing new software. Why can they not just give us driver files without the rest of the crap in their "Package G-Hub"...? Saitek was better before these dumbos bought it

Placed an order and noticed the shipping address was not the one I typed in. I contacted Logitech within minutes of placing the order and was told there was nothing they can do. The fact that they have no system in place to correct orders within minutes of being placed shows a complete disregard for customer service. I had to call and dispute the charge through my credit card company. There system is broken and whoever is in charge over there is incompetent and should be replaced.