Lock Stock and Barrel Furniture Ltd Reviews 

339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality and traditional craftsmanship of the solid wood furniture, noting that every piece is beautifully built and looks stunning in their homes. Furthermore, people truly appreciate the friendly and supportive staff who communicate clearly throughout the process and ensure custom orders match their exact specifications. Though some reviewers noted that delivery times were quite long, stating it took a while for orders to arrive. Additionally, a few people mentioned facing minor challenges with complex assembly or unexpected differences in product finishes.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as well-made and sturdy.... See more

Quality

People report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, polite, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and informative throughout the entire purchasing... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made two purchases from the New York furniture line, a TV unit and side table. Both delivered as promised at a very reasonable price to Ireland. The measurements are very exact and the quality... See more

Company replied

Rated 5 out of 5 stars

I heard about Lock Stock and Barrel from a lovely old man who runs an incredible air bnb in Bath, he had their mattresses (1000 Memory) on all beds. I moved recently and upgraded to a kins size b... See more

Company replied

Rated 5 out of 5 stars

I cannot emphasise enough the quality of this bed and the attention to detail given by Amy and her team to ensure everything was exactly as I had wanted. The design of the bed frame had to be made to... See more

Company replied

Rated 5 out of 5 stars

Before I purchased from this company, I must have sent a dozen emails asking various questions - all were answered in a timely and helpful manner. After I purchased, I was advised of a delivery date... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Lock Stock and Barrel Furniture offer a wide range of walnut and mahogany reproduction furniture at amazing prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

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4.9

All reviews

(339)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Company to deal with

Excellent Company to deal with. Although there was quite a wait for our item of furniture, which was fully explained when we ordered, we were kept up to date through out.
Delivery was on time, item carefully packed with no damage.
Would certainly recommend this Company.

17 October 2020
Rated 5 out of 5 stars

Top quality bed

Top quality, beautifully made bed. We are delighted with our mahogany sleigh bed - all communications and delivery were impeccable and the bed itself is just wonderful. It's a lovely rich colour and has been really well made, it fits together extremely well. Considering that it is heirloom quality, the price was extremely reasonable. Highly recommended in every way.

16 October 2020
Rated 5 out of 5 stars

Filing Cabinet

I bought the filing cabinet for my elderly father He is very pleased with it It is beautifully made and looks lovely with his other furniture

16 October 2020
Rated 5 out of 5 stars

Great service

Great service. I had to change my order a few times because some items were not available (not their fault - Covid supply lines!). Each time Suzanne was very helpful. It makes a real difference if you can talk to someone, work out what is possible in these difficult times and find a solution. I would highly recommend.

16 October 2020
Rated 5 out of 5 stars

Great piece of furniture

We are really pleased with our new bookcase. It is exactly what we were looking for and couldn't find anywhere else. Lovely new wood smell when we first set it up! The delivery was well managed, even including the driver forgetting to offload the shelves and coming back to drop them off.

10 October 2020
Rated 5 out of 5 stars

Beautiful dressing table

Large piece of furniture which has a huge amount of storage. The large triple mirror needed to be attached and took a little while to sort out how, measure and fit. Very sturdy once done. The stool is nicely padded so comfy and well made.

10 October 2020
Rated 4 out of 5 stars

A bed with the Wow Factor!

The bed was fabulous quality and robust. Sadly I had to wait many weeks for it to arrive as it was out of stock ...probably due to the Covid crisis.

The delivery man arrived on his own and I hadto help carry the headboard up 4 flights of stairs. I paid for the white glove service and felt that I shouldn't have had to do any lifting. The company reimbursed me the £65 as I reported this problem.
I adore the Kingsize White Rattan bed andwould recommended this company.

10 October 2020
Rated 5 out of 5 stars

From purchase to Delivery

Hello My Husband and had a short Weekend in Bath 2 months ago. We stayed in a Guest House, and had the best nights sleep in a long time. We enquired about the mattress and was informed of yourselves. Two months on I phoned your company and instantly received a friendly, helpful lady who took me through the correct mattress for our bed. 15 days later I received a call to say the mattress would be delivered to us in Suffolk
the next working day. The delivery gentleman
was again very friendly and professional.
Thank you so much.. we will recommend you highly. Keep safe

9 October 2020
Rated 5 out of 5 stars

Blanket Box.

Delivery was prompt, my blanket box was well packed to avoid damage. The Blanket box is well made and looks amazing, I am so pleased with it.

The delievery driver was polite and helpful. The company has that personal touch which is a rare find in many companies.

I would definitely recommend and use this company again.

24 September 2020
Unprompted review
Rated 3 out of 5 stars

There are areas for improvement

The service was good although there were a few hiccups since I didn't get confirmation if my order had gone through. I also didn't get informed about the delivery until I chased it up. However the staff were very helpful in resolving the issues. My main annoyance is that the bed came without any installation instructions! There were 2 pieces of wood that we didn't know how to use but more than that while we were struggling and trying different methods during the installation the heavy base of the bed fell off and a part of the wood broke. Had we been sent the most important document, which are the instructions for installation this would NOT have happened as we would have followed all the steps to the letter rather than guessing where it all went. We have stuck the broken part with wood glue but I have never been in such a scenario before as all through my life I have always received instructions. I went through a lot of stress too which could have been avoided.

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a chest on chest of drawers…

I ordered a chest on chest of drawers way back in March before the lockdown. I was kept informed of delays and expected shipping and delivery dates. It was so worth the wait. The piece is absolutely beautiful. More beautiful than I expected. The picture online does not do it justice. Thank you!

19 September 2020
Unprompted review
Rated 5 out of 5 stars

Neal C

Excellent service & delivery and an amazing bed!

17 September 2020
Unprompted review
Rated 5 out of 5 stars

Received my chest of drawers in…

Received my chest of drawers in pristine condition. It is beautifully made, solid and great value for the price. I'm very happy with it and would definitely buy from Lock Stock and Barrel Furniture again!

8 September 2020
Unprompted review

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