LockPickWorld.com Reviews 6

I've had no issue I got what paid for abd I look forward to going through them again for my next purchase

Poor service. This company kept my money for 5 days before I had to badger them about my order not being shipped. I was told for that no apparent reason a third party company had flagged my order for fraud. I still haven't received a refund on an item they charged $55 but then offered as an add on for $39. I asked them to make it right and yet they refused. And Dangerfield lock picks are terrible as well. Avoid these guys at all rish.

I ordered a product from lockpickworld and after three business days I sent an email asking about handling time. A day later a shipping label was made which shows the item as shipped. After 7 more days UPS still showed they haven't received the package yet. I emailed customer service again and they said UPS sometimes hands packages off to USPS and that might be what happened. I explained that, if that were the case, UPS would show that in the tracking but all it shows is they haven't received the item yet. Next day customer service emailed me and said tracking has changed and shows it's on the way...yes after many days and many complaints. The package still had the same tracking number so this wasn't the shipping companies fault but lockpickworld sitting on my order for over a week. Customer service lied twice trying to cover their mistakes. Eventually I got my product and the owner emailed me back and said the CSR made a mistake and "Lock Pick World has been supplying lock picking tools online for about 8 years, and our UK sister company for 20 years, Lock Pick World alone dispatches between 30 and 100 orders in a day. Over eight years, I think 30 complaints is a very good sign." I agree if it wasn't THE SAME COMPLAINT EVERY SINGLE TIME. Like a wrong order here and there, shipment got lost, but just not shipping items is crazy. If I hadn't kept up on the shipping and threatened to charge back on my credit card, I'm sure I'd still be waiting on it.

I ordered the 27 piece skeleton key set to open my antique hutch that I’ve had a while but lost the key and couldn’t access.

LockPickWorld processed my order quickly and when I was concerned that I had not received it they helped me understand that there was an additional step for customs since I’m in Canada.

Excellent service and great quality product.

I was solicited to order via sales email
I ordered.
I received the order, it was wrong. 2 of one item, zero of the other. I made LockpickWorld aware of this problem and the first response was terrific:
"Thank you for sharing the images. I've processed a replacement order for you. However, please note that it will be dispatched from our UK warehouse..."
The very next day(today), I received another email admitting that they have a problem with the item, but they aren't going any further than saying I can accept 50% off, or return the set for a full refund"
Nope. How about I just paid for a lesson on retail sales as practiced by LockpickWorld and won't ever do that again. And when TOOOL meets, instead of "Look at the cool things I got from..." It'll be "Yeah, LockpickWorld had a problem, and made it my problem. STAY AWAY.

This company ripped me off for almost $200.00 in merchandise ordered last year.

Items were never shipped!
Tracking / Shipping Invoice never provided!
Absolutely no communication from this vendor!

AVOID THIS BUSINESS!
It can happen to you!