lochelectronics.com Reviews 

Customer service is great with the only downside to my purchase is the shipping time but I am used to a very short window so that is on me. This machine is ideal for a small household and limited space. The runtimes vary to allow for any situation you encounter. I Wii be using this for my summer canning to wash and sterilize jars, it would be good for vacation cabins etc. worth the price.

I had a great experience with Loch Electronics. The ordering process was simple and the product arrived exactly as described. I purchased their capsule dishwasher for my tiny home and it works excellent- perfect size and very efficient. Overall a smooth shopping experience and I’m very happy with the purchase. Would definitely recommend Loch Electronics to anyone looking for compact appliances.

I’ve had the Capsule for a few months now and it’s been great. I work long hours, so being able to load my dishes and just let it run has been a lifesaver. When I messaged Loch Electronics with a question about the water tank, they responded quicker than I expected and were super friendly. You don’t often get that with customer service these days. Happy to give them a solid 5 stars.

I would love to write a positive review about this product as I was so excited when it first arrived. But I can’t. I backed their Capsule 2.0 on kickstarter and since it has arrived last spring I have had to contact their customer support 4 times. It works well for a few months, then something goes wrong and I have to spend my Saturdays contacting the help desk then following the tutorials to fix it. This has happened on repeat for almost a year now and I am a VERY unhappy customer.

The Capsule has made such a difference in my small kitchen. It handles my daily dishes without any issues and uses so little water. I contacted Loch Electronics once because I thought something wasn’t right with the wash cycle. They explained the process clearly and even gave me tips to get the best results. Great product backed by a really supportive team.

I’ve had my capsule for nearly a month now and it’s been working out really well. Hope things are going good for you guys!
Esme

Easy to order, quick delivery, good quality dishwasher.

I've been looking for something like this for a while because we can't fit a full sized dishwasher in our small kitchen. This was the only one thin enough to fit on the small gap we have next to the sink.

Initially set up with the water tank (needs refilling at least once per wash) and the drainage hose into the sink, after a few washes and getting fed up with refilling tank I plumbed it into the mains, much better!

It's big enough to take the bulk of our washing up with 2/3 uses a day with a small family. Has saved hours and hours of time spent chained to the sink.

It sometimes makes a slight vibrating rattle during the cycle but a gentle tap on the side normally stops this, I think it might either be something inside touching the side or a loose component? not sure. doesn't seem to be a huge issue.

Would recommend if you are fed up with washing up.

If you live in a small apartment, this dishwasher is a lifesaver. Loch Electronics really understood the needs of people with limited space. The Capsule cleans well, uses very little water, and looks great on the counter. I’m genuinely happy with my purchase!

I ordered and received my Capsule pretty fast. I got everything I ordered but found the water inlet hose was missing. I emailed customer service immediately and asked them to send me the missing hose. After sending them pictures of the box and items received, they said they would send me the missing hose. I have had this machine for 3 weeks so far, and haven't been able to use it due to not having the hose. I think having to email customer service back and forth and wait for their response is bullshit! They need to have a local customer service phone number for the United States for customers to call to talk to a live person. I am a patient person but have a limit and am now out of patience waiting for the hose. Today I was told of a delay due to the Chinese New Year celebration and asked to send a picture of the serial number, which I sent. The holiday started yesterday for 2 weeks. I have been trying to get the hose for 3 weeks. It should have been sent out long before the holiday started. So I am still fighting this battle to get a simple water inlet hose so I can try out my new dishwasher. Customer service leaves something to be desired.

We have been mulling over making a decision on buying a dishwasher but one that fit our precise needs in terms of space, ease of use and performance. We separately ended up on the same page with regard to what we felt was the washer that was fit for our purpose and this turned out to be the Loch Capsule.
We ordered via Amazon and it turned up next day. Self set-up was very easy and the first runs cemented the fact that we made the right choice.
It easily manages dishes, cutlery and glasses for two adults and is flexible to accommodate a variety of pots and pans.
We had occasion to check in with customer support who responded to our simple enquiry promptly. Good to know they have our backs in the unlikely event that we need to contact them with a more pressing enquiry.
Overall, thus far, no complaints and great performance from the Capsule where the easy to use control panel would not look out of place on the bridge of the Enterprise.
In the battle against dirty dishes, just Loch and load!

Update 20/03/26
Purchased a new unit from Amazon (for return security) and it arrived with all accessories that direct from Loch are add ons - bonus!
It works perfectly & cleans very well, lives up to expectations set on the website. The only issue is that the rinse aid does not tell you when it is empty (which the manual said it should) but at this point I’m just happy to have a working unit.

Update 18/02/26: Loch have now processed the refund & apologised for the delay

Avoid buying directly if you value customer service; it has been the most infuriating experience. My brand-new dishwasher failed almost immediately. Rather than offering a replacement, Loch asked me to replace the control panel myself. I bought a new unit, not a "fixer-upper," and I was not prepared to perform a DIY repair that could potentially invalidate my warranty.
When I declined the repair and requested a refund as per my legal rights, the process became a nightmare.

The unit was returned 10 days ago (to a residential address, not a warehouse), yet they continue to stall. When chasing the refund, they said “Once we receive the inspection report back from our repair partner, we will update you immediately and proceed accordingly with the next steps which is repairing it.”

Despite explicitly declining a repair and being entitled to a refund under the Consumer Rights Act, they seem determined to ignore my request. I currently have no unit and no refund. I will be refusing any "repaired" delivery they attempt to send back to me.

I really wanted to like Loch—the concept is great—but the customer service has fallen far short of expectations. It should not be this difficult. I have since ordered a replacement unit through Amazon (where the returns process is far simpler), which I will not use until my refund from Loch is processed.

I would like to revise this review to be about the product itself once my refund is received and I can actually try the unit from Amazon. However, as it stands, I advise buying with caution.

My dishwasher was malfunctionning but the Loch support team was really helpful and sent me parts and videos to make it work again.

Capsule Dishwasher - I deliberated over buying for a while, looked at the reviews, the price and lots of other tabletop dishwashers, let me save you the time. It’s worth every penny. it is small but mighty is how I would describe the capsule dishwasher. So easy to set up, space wise take up no room at all, easy to use and I am amazed at what I can get in it. If you’re debating this purchase, don't as you won't regret it.

Everything I hoped for. Cleans great. Fits where I needed it to. Easy to use. Very very happy with my purchase.

I am very happy with the quality and i have used it and it works great. Very pleased with it

I LOVE mine! It washes perfectly, nice design, stainless inside is easy to clean, and most importantly : you can adapt the trays to fit more dishes and bigger pans. Or fruits and veggies. I even used the fruit wash cycle to clean my tuba mask. Came out perfect.
And all that without having to sacrifice space in the kitchen.

Quick answer to my question: it has UV-C sterilisation. They say, it is only for dishes, and there has been no text for fabrics, but I will try it, The other UV-C sterilisator which I have, is small, so this one could be a good opportunitiy without buying a further sterilisator.

I ordered a Capsule dishwasher from a Kickstarter for a friend who lives in a granny flat rental with a small, older kitchen and no dishwasher. She loves it, and it's been a huge help for her as both a time- and space-saver.

Loch did have shipping delays due to US tariffs affecting manufacturing and delivery (obviously not under their control), and the add-ons package I ordered (extra tank, colour fascia, extra tray) took nearly another year and half for fulfillment, though thankfully my friend could still use the Capsule without them. I did have to reach out every few months via email to check the status, but the Loch Electronics customer service folks were exceedingly nice and tried their best dealing with a tough situation. And then once the add-ons were delivered, they followed up to make sure it had been received, which I appreciated.

We really love our portable dishwasher and use it regularly. It has quirks, of course, but the convenience and speed are excellent. The machine did come with the incorrect plug for the Republic of Ireland, but the customer service agent reassured me that an adapter would solve the issue. Would recommend.

⁹Well this is very disappointing I saved up to get this. I used it once and now has a constant E4 error code .. No I didn't use a too frothy dishwasher tablet.. no the hose is not kinked. There wasn't any water in it as hardly any had sucked in to the machine and that had emptied. £355 is a lot of money for one wash The product is "Not fit for purpose". I am on a pension and devastated that this doesn't work and folk are saying they are having to jump through hoops to get their money back. I need this because of my disability, I have MS. Trust pilot reviews looked great hence me getting it. Let's see what happens I can't afford to wait.. if it doesn't work then do the honourable thing and refund people otherwise, you are committing fraud! If I do not have a satisfactory resolution within 10 days I shall notify my bank and ask them to draw back the money. I shall need to seek an alternative dishwasher for health reasons.