My loch unfortunately stopped working properly. The support I received was really helpful. The new parts were posted out to me and after following simple instructions my Loch is back working as it sho... See more
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Review summary
Created with AI, based on recent reviews
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Ordering was easy, the product shipped immediately, and arrived undamaged. The product itself, the Capsule mini dishwasher is exactly what we needed. We live off-grid so power consumption is an impo... See more
Company replied
Delivery of the CAPSULE dishwasher was quick, and we love it! Tested with 4 dinner plates and 4 side plates out of curiosity, they went in but with not quite enough room left for the full 35 items, w... See more
Company replied
Luxurious!!! After renting small rooms in LA for years and washing my dishes in teeny tiny sinks and big old laundry sinks, I finally have a place where I can have a small countertop dishwasher. The L... See more
Company replied
Company details
Written by the company
Loch Electronics innovate, engineer, design and bring to market consumer electronics products focused on reducing global carbon footprint in households and offices to make the world a more sustainable place. Capsule Dishwasher is a small dishwasher designed for households of 1-2 people, for use in camper vans, boats and beyond. Features UV light disinfection, works with/without plumbing installation, uses only 2 jars of water to wash 15 items in 15 minutes including frying pans and chopping boards.
Contact info
5 South Charlotte Street, EH2 4AN, Edinburgh, United Kingdom
- hello@lochelectronics.com
- www.lochelectronics.com
4.0
Great
333 reviews
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Replied to 100% of negative reviews
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Luxurious!!
Luxurious!!! After renting small rooms in LA for years and washing my dishes in teeny tiny sinks and big old laundry sinks, I finally have a place where I can have a small countertop dishwasher. The Loch Capsule Dishwasher is beautiful AND cleans my dishes better than I ever could. So grateful. Now when I bring my water bottle up to my lips or use a steel straw I'm not wondering IF it's clean...I know it is.
21 July 2026
Unprompted review
Reply from lochelectronics.com
Reading this brought the biggest smile to our faces! Coming from teeny tiny sinks, you truly deserve this upgrade and knowing your Capsule is bringing you that complete peace of mind with every clean steel straw makes us so happy. Enjoy every bit of that luxury!
Great capsule dishwasher and fabulous…
Great capsule dishwasher and fabulous after care service . I would definitely recommend 💯
20 July 2026
Unprompted review
Reply from lochelectronics.com
Hearing feedback like this is the best feeling! We’re so happy your Capsule is serving you well and that we could take great care of you along the way. Enjoy every cycle!
Dual Tray arrived on time and fits in…
Dual Tray arrived on time and fits in the capsule as expected.
7 June 2026
Reply from lochelectronics.com
Thank you so much for taking the time to share a review! We're thrilled to hear your Dual Tray arrived on time and fits like a charm in your Capsule. We hope it makes your setup even better!
Purchase and shipping went smoothly
Purchase and shipping went smoothly, product is as advertised. No issues.
7 June 2026
Reply from lochelectronics.com
Thanks a ton for leaving us a review! Hearing that your purchase and shipping were completely seamless truly makes our day. Hope you’re loving your new setup!
Best Practical Gift EVER
Okay, i admit it, I HATE washing dishes but love a clean, clutter free kitchen. I was given a Loch dishwasher a few months ago and i can say without hesitation, I absolutely LOVE my Loch dishwasher! Our kitchen is too small to sacrifice space for a built in dishwasher but after using this fantastic dishwasher, I would never go back to the huge, below the counter built in. No bending down to find things way back in the dark recesses of dishwasher or waiting an hour for a built in to finish or listening to its noisy cycles. I've had many built in dishwashers but NEVER, EVER again! In 15 very quiet minutes, my dishware is sparkling clean and my Loch is ready to do whatever I need, like using UV function or fruit and vegetable wash. The longer cycles are great for pots and pans or other tougher jobs. And no more bending down to retrieve anything in a cavernous, noisy, way big dishwasher. I have been so pleasantly pleased with my Loch and their stellar customer service. Without a doubt, a real cut above dishwasher. It is a real 5-STAR LOVE for me!!!
4 June 2026
Reply from lochelectronics.com
Wow, reading this absolutely made our day! Thank you so much for such an incredible, glowing review!
We love that the Capsule saved you from your least favorite chore and saved your kitchen space-bypassing the traditional big, noisy dishwasher is a massive win. It sounds like you've completely mastered using all the features, from the quick 15-minute cycle to the UV and veggie washes!
Hearing that you love our customer service means the world to our team, too. Thanks for being such a wonderful part of the Loch family, and here’s to never bending down for dishes again! 🥂✨
The Perfect Answer
My experience is all that I wanted it to be.
I was determined to make this dishwasher for one or two persons usable in my one person house hold I really did make this dishwasher usable without having to remodel my kitchen
Everyone or two person dishwasher I tried or unsatisfactory I highly recommend the Loch.
I’m looking forward to better health through cleaner dishes and now with their fruit and vegetable cycle, I will have cleaner, fruits and vegetables
Thank you Loch.
Kay
14 July 2026
Unprompted review
Reply from lochelectronics.com
Hi Kay, reading this brings such a big smile to our faces! Thank you so much for choosing us and for recommending the Capsule so highly.
We love that you were able to get exactly what you needed without the massive headache of a kitchen remodel. That’s exactly why we designed it! We're also so excited for you to enjoy that fruit and vegetable cycle, it really is a wonderful bonus for staying healthy.
Here is to a happier, healthier routine and effortlessly sparkling dishes. Thank you for being a part of the Loch family!
I love my Loch Dishwasher
I love my Loch Dishwasher! I tell my friends it has changed my life in my apartment with no built in dishwasher. Quality little machine. not loud. I do make sure to clean/rinse food off the plates in the sink before loading. I do that with all dishwashers to keep food out of the drains. Almost always, I turn it on almost immediately as well. I almost prefer this small one to a large dishwasher because how short the loads are and there's no debate if it's worth turning it on for a few plates or cups. 2 loads after a meal, no problem. It's more efficient because even with 2 30 minute loads, it's shorter and it cleans as good as any middle of the road dishwasher. it gets plenty hot to ensure all is sanitized as well.
I use the 30 minute cycle. I tried the 15 first and it was clean but I found the 30 was a more spotless. never even bothered trying a longer cycle. it dries perfectly with the rinse aid on the lowest setting. I use the seventh generation powder plus finish rinse aid. I did notice other reviews mention the tray for forks and knives to clean them better but I have been surviving without. its so cheap to include the tray I wish they just include it but I haven't felt the need to buy it.
Dries well with the fan that is built in but I usually just vent it open if I'm around when it finishes.
2 June 2026
Reply from lochelectronics.com
Thank you so much for this incredible, detailed review! We absolutely love that the Capsule has completely changed apartment life for you and honestly, telling your friends about it is the biggest compliment we could ever ask for!
It’s so true that being able to run a smaller load right after a meal without any guilt is a total game-changer. We also really appreciate your candid feedback about the cutlery tray! We'll definitely pass that along to the team. Thank you for sharing your favorite tips, settings, and detergent combos; this is going to be incredibly helpful for other apartment dwellers. Happy dishwashing, and here’s to keeping things quick and effortless!
I backed this project on Kickstarter…
I backed this project on Kickstarter and have been using it for around a year now. So far, no issues at all. The dishes come out clean every time and it’s super easy to use.
For a couple, the capacity is just right. We normally run one load at night and that’s enough for us.
Very happy with this purchase and happy to see the product turned out as promised.
14 July 2025
Unprompted review
Reply from lochelectronics.com
Thank you so much for being one of our amazing Kickstarter backers and for sticking with us for a whole year now! It’s awesome to hear that running a quick load at night is the perfect sweet spot for the two of you, and that everything is coming out sparkling clean. Knowing we delivered on the promise we made during the campaign means the world to our team. Cheers to many more years of skipping the hand-washing!
Shocking customer service & Product!
Shocking customer service, dishwasher broke several times. Ask my disabled mother to rewire the machine herself. Now they have returned the machine and have not provided a refund!! Avoid at all costs!!
14 July 2026
Unprompted review
Reply from lochelectronics.com
Thank you for sharing your feedback, Lucy. We appreciate the patience you and your mother showed while working through this with our team.
We understand how important it was to get this resolved, especially given your mother’s circumstances. When we became aware of her situation, we took this into account and arranged a direct repair to provide the appropriate support.
Regarding the refund, as we communicated with you via email, an unexpected issue with the payment process prevented the transfer from being completed automatically. Once we identified this, we manually fast-tracked the refund, and we're pleased to confirm the full amount has now been successfully processed.
Thank you for allowing us the opportunity to support you through this process. We appreciate your understanding and we wish you and your mother all the very best.
So far so good.
Had it about a week. So far so good. Washes well on the 15min wash. Easy to clean the filter.
13 July 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for the wonderful feedback! We are so glad to hear that the 15-minute wash and the easy filter cleaning are working out beautifully for you so far. It’s all about making daily life just a little bit quicker and easier. We hope you continue to enjoy your Capsule for a long time to come!
Extremely helpful
I needed a replacement cutlery basket which wasn't available from the webshop so I reached out to customer service. They were very helpful in completing the order and, even though the delivery time was quite long, I got frequent updates throughout the process. They even paid half the cost of import taxes and VAT due to a misunderstanding in the original payment.
17 June 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for taking the time to share this lovely review! We are absolutely delighted that we could help you get your replacement cutlery basket sorted out. While we always aim for speedy deliveries, we are so glad the regular updates kept your mind at ease along the way. Helping out with the import fees was the least we could do to make things right for you. We truly appreciate your support and hope your Capsule brings you lots of ease and joy!
Made a pledge back in 2021 on…
Made a pledge back in 2021 on Kickstarter. They had many «problems» delivering. In the end they promised a refund after 3 years of not fulfilling their part of the contract. It’s 2026 now, many original backers has still not heard anything from them. So be aware of their lack of commitment and costumer service. And two years ago they launched a new campaign on kickstarter without fulfilling their part to the original backers. It’s just a huge mess.
3 July 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for sharing your feedback, and we are so truly sorry for the long wait and the worry this has caused you. We want to assure you that we are completely committed to making this right and ensuring you receive your reward.
Our team recently reached out to you via email to the address linked to your account so we can personally sort this out and fast-track your shipment. We are sincerely hoping to connect with you, so please take a quick look at your inbox (and spam folder) whenever you have a moment. We deeply care about turning this experience around for you and look forward to your reply!
simple info
I rarely leave reviews 😅, but this one deserved it.
Andrea from customer care was incredibly patient and helpful, which made the whole crowdfunding process feel smooth.
The wait was long, but once it arrived, it was absolutely worth it. Our small apartment can’t fit a full dishwasher, and with a baby coming, we needed something practical. This was perfect.
It’s also bigger than expected—in a good way. When we unboxed it, we were surprised by how much it fits.
Overall, even with the wait, we’re glad we trusted the process.
28 June 2026
Unprompted review
Reply from lochelectronics.com
Oh, thank you so much for breaking your no-review streak for us! We are completely over the moon that the Capsule is a perfect fit for your apartment, and a huge, warm congratulations on the baby on the way! I’ll definitely pass your sweet words along to Andrea, she’s going to be so happy she could help make the crowdfunding wait a bit easier for you. It’s amazing how much that little machine can actually hold once you get it unboxed, and we're just so incredibly glad it’s going to save you some precious time very soon. Wishing your growing family all the absolute best!
i’d been thinking about getting Loch…
i’d been thinking about getting Loch dishwasher for years… and finally had the chance to get one. honestly didn’t expect to love it this much but it’s a total game changer. always used to wash dishes by hand so this really made a difference.
1 May 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for welcoming the Capsule into your home after all these years! We are absolutely thrilled to hear it has been such a wonderful game-changer for you. Saying goodbye to washing dishes by hand is the best feeling, and we are so happy we could bring that extra bit of ease and comfort to your daily routine. Happy dishwashing!
Cancellation of order
Based on the review from various sites , I have decided to cancel my order.
It was as simple as sending a email , however they are slow on actioning this .
Also , meant to be a 7% cancellation charge understandable but I never heard of a company doing this especially for an order that wasn’t even sent out or dispatched .
I am glad I didn’t hand over a fair bit of money because I do believe , this company like others have said would be difficult to deal with if anything goes wrong .
Was lucky enough NOT to try this product, the separate water tank look handy and was a great concept .
Customer after care or support not so great /efficient
29 June 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for your feedback! We're sorry you didn't get to enjoy the premium Capsule experience that our global community has loved for years.
As a small team, we are away over the weekend, but we were so glad to action your request first thing Monday, to cancel and refund your order immediately, no questions asked!
To gently clarify, the 7% fee is a merchant transaction fee charged by bank processors the moment an order is placed, which is separate from warehouse return fees. We always aim to be as transparent and kind as possible. We truly wish you the best, and we’d love to welcome you back anytime in the future!
Great!
Hello,
we have a product - The capsule dishwasher from the Kickstarter campaign.
The product was not working properly. We contacted the customer support (thanks again Max) and they were more than helpful. In the end we received, for free, all the new parts, together with detail description how to install them. The machine is now all set up and working like a charm.
Definitely a company which I can recommend. No place to worry in here.
17 June 2026
Unprompted review
Reply from lochelectronics.com
Thank you so much for this lovely review! We are absolutely thrilled to hear that your Capsule is all set up and working like a charm now. It was our absolute pleasure to help get everything sorted out for you, and I’ll be sure to pass your kind words along to Max—he will be so happy to hear them!
Thank you for being such a wonderful part of our Kickstarter community and for recommending us. Happy dishwashing!
A wow customer service
A wow customer service. Very helpful, caring and attentive.
The Capsule is a game changer for our camping trips. No more hassle of wasting time doing the washing up. Totally satisfied with Loch, both concerning the Capsule and the service. Highly recommended!
24 June 2026
Unprompted review
Reply from lochelectronics.com
Hi Caliskan, it’s always rewarding to hear this type of feedback.
We’re glad to know the Capsule has been such a game changer for your camping trips and has taken the hassle out of washing up on the go.
It’s also really nice to hear it’s been a positive experience overall, both with the Capsule and the team behind it. It genuinely means a lot to us.
Appliance is built to last
Forget cheap, flimsy plastic this appliance is built to last. For its compact size, the cleaning performance is outstanding. It’s reliable, highly efficient, looks great on the counter, and proves that great capability can come in a small package.
22 June 2026
Unprompted review
Reply from lochelectronics.com
Hello Jailmarie, thank you for sharing this feedback.
Great to know it’s working well for you and doing exactly what you expected day to day. It’s always good feedback for us when it’s not just the design that stands out, but the actual results too.
We really appreciate you taking the time to share your experience.
Looks really impressive.
Looks really impressive and fits on the worktop easily. Glasses come out sparkling and cups look brand new. Very happy.
20 June 2026
Unprompted review
Reply from lochelectronics.com
Hi Lynda, it's so nice to hear this!
Glad it’s settling into your kitchen so easily and making day-to-day washing up that bit simpler.
We hope it gives you many more years of sparkling dishes!
Great dishwasher and great customer support
The dishwasher is of great design and it looks great on my kitchen counter. The product I received had unfortunately a defect of function, but the support team have been great, and helped resolving the issue. Great customer support.
17 June 2026
Unprompted review
Reply from lochelectronics.com
Thank you, Francesca! That really means a lot to read.
It’s great to hear your Capsule has been working so well for you.
I’m also really pleased our support team was able to step in and help resolve the issue for you. That kind of experience is exactly what we aim for when things don’t go as expected.
We really appreciate you giving us the chance to put things right and for sharing your feedback here.
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