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Our order was made on line but we spoke to the seller beforehand to check what we were ordering was correct and equally to ask some questions about the underfloor heating. The person was very knowledg... See more
Really good customer service. I called them about an (otherwise excellent) underfloor heating thermostat. It was working perfectly, but was emitting a really high frequency sound - so high that it was... See more
Company replied
Excellent product as always. Even when I had an issue with the install and called up Living Heat they gave me the exact answer and I was able to complete and test out the thermostat. Our underfloor he... See more
Company replied
Company details
- Heating Equipment Supplier
- Bathroom Remodeler
- Boiler and Heating Service
- Home Improvement Store
- Technical Service
About Living Heat
Written by the company
The Underfloor Heating Experts
Living Heat Ltd is an electric under floor heating systems specialist.
As Part of the THEAWKGROUP, Living Heat is the web based side of our business and is located in the South West.
Living Heat under floor heating systems are distributed throughout the UK and has a growing worldwide customer list.
Although the AWK Group was established in 1999, Living Heat is a relatively new addition.
Widest Range Of UFH Systems, Insulations & Thermostats In The UK
Formed to offer web based sales for our large and growing range of electric under floor heating systems, insulations and ancillary products.
Our aim is simple. To offer high-quality electric under floor heating system and ancillary products at competitive prices.
Backed up with expert knowledge and a highly efficient, friendly and comprehensive service.
We offer FREE technical help and advice on all Living Heat underfloor heating systems to the public and trade alike.
We are here to help.
If you have any questions or require assistance with any projects, please do not hesitate in getting in touch with our friendly team.
Next Working Day Delivery
All products are held in stock and ready to be shipped
Orders placed before mid-day (12PM) will be shipped out on a next working day service
Got Any Questions, Give Our Team A Call Or Email
Contact info
Unit 8 Trojan Industrial Estate,, TQ4 7EP, Paignton, United Kingdom
- 01803 316060
- sales@livingheat.co.uk
- www.livingheat.co.uk
4.7
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Living Heat
Hi Simon,
Thank you sincerely for your order and feedback.
Sorry for the slight hiccup with the courier, and hope this did not inconvenience you too much.
Thanks again from all the team.
Warm Regards
Mike
Living Heat LTD
Andy was so helpful
Andy was so helpful - the heating works really well. Would give 6 stars but unfortunately can only give 5….
2 April 2025
Unprompted review
Reply from Living Heat
Good Morning,
Thank you for your order of the In-Screed cable and glad to hear it works well.
Your feedback is greatly appreciated from all the team at Living Heat.
Warm Regards
Ben
Living Heat LTD
Mike and Graham were very helpful with…
Mike and Graham were very helpful with my shower tray order and made a courtesy call as they were putting my order together to ensure my order was correct.
Great service and help from the team and a good product to install too.
1 November 2024
Unprompted review
Reply from Living Heat
Good Morning Sam,
Glad we could assist you with the shower tray and backer boards and good to hear all went well with your install.
Your feedback is greatly appreciated and if you need any help in the future, please don't hesitate in contacting us again.
Warm Regards
Graham
Living Heat LTD
Fantastic Service
Website was really easy to navigate, Items were really competitive on price, The delivery was really quick and the item was great and works really well.
4 February 2025
Reply from Living Heat
Good Morning John,
Thank you for your recent order of the 200w heat mat and T5 thermostat.
Good to hear you received your products quickly and are working well at your end.
We look forward to assisting you again in the future and thank you sincerely for your feedback on our service and products.
Warm Regards
Graham
Living Heat LTD
Excellent product swiftly delivered…
Excellent product swiftly delivered from a company that consistently maintain very high standards of customer service. Well done guys, keep doing what you’re doing!
27 January 2025
Reply from Living Heat
Good Morning Dave,
Thank you for your order of the Aluminium Foil, T5 thermostat and 6mm XPS insulation.
Hope your installation of the UFH has gone well that is the easiest option to install in my opinion.
Any questions or queries, please don't hesitate in contacting myself or the team.
Thank you sincerely for taking the time to review our service, much appreciated.
Warm Regards
Mike
Living Heat LTD
Top products for a reasonable price
Top products for a reasonable price. Excellent advice from Graham in the technical department was a bonus.
18 December 2024
Unprompted review
Reply from Living Heat
Good Morning Tony,
Was a pleasure assisting/fault finding you over the phone with your multimeter yesterday and glad to hear the UFH is not damaged as feared, and it is only the thermostat that is the issue.
Hopefully the new thermostat being shipped out today for you will help at your end.
Hope you have a great weekend.
Warm Regards
Graham
Living Heat LTD
Arrived quickly
Arrived quickly , fitted same day , levelling compound over the top .
Now working perfectly.
Many thanks
5 December 2024
Reply from Living Heat
Hi Tim,
Thank you for your recent order of the 7sqm 150w and LWi5 Wi Fi thermostat. Great to hear your install went smoothly.
If you need any help in the future, please don't hesitate in contacting us again.
Warm Regards
Rob
Living Heat LTD
Helpful and efficient service
5 November 2024
Reply from Living Heat
Thank you so much for your feedback and glad we could help you.
Warm Regards
Graham
Living Heat LTD
Impressive service
It was refreshing to find that my old underfloor thermostat had an albeit improved but completely interchangeable replacement at a reasonable cost, delivered the following day, good service.
4 November 2024
Reply from Living Heat
Morning Derek,
That is great to hear and thank you for your order and review, much appreciated.
Warm Regards
Graham
Living Heat LTD
Very professional and have a great…
Very professional and have a great knowledge of what you need to do the job. Quick and reliable service. Technical support is also spot on.
31 October 2024
Reply from Living Heat
Thank you so much Ian, and glad we could help with the technical support.
If you need us again, we will be more than happy to assist you.
Warm Regards
Mike
Living Heat LTD
Reply from Living Heat
Good to hear Peter. Thank you for your order and for taking the time to review the M1 manual dial thermostat.
Warm Regards
Graham
Living Heat LTD
A helpful call to customer services and…
A helpful call to customer services and very prompt delivery of the product.
30 October 2024
Reply from Living Heat
Good Morning Matt,
Thank you for your recent order and glad we could assist you on this product.
Your feedback is greatly appreciated by all the team.
Warm Regards
Graham
Living Heat LTD
Quick and prompt delivery
1 October 2024
Reply from Living Heat
Good afternoon Ian,
Thank you for your recent orders of our foil heat mats and for your positive review.
If you need our assistance in the future, please do not hesitate to get in touch.
Warm regards,
Lucy
Living Heat
Reply from Living Heat
Good Morning Mark,
Thank you for your order of the mirror demister pad and for taking the time to review our service.
If you need our assistance in the future, please don't hesitate in contacting us again.
Warm Regards
Beth
Living Heat LTD
This is my go to company for all my…
This is my go to company for all my underfloor heating needs. Great products, unbeatable prices and great delivery too.
7 June 2024
Reply from Living Heat
Hi Matt,
Thank you for your feedback and loyalty with Living Heat.
Your recent and passed orders are greatly appreciated by all the team and your positive comments are greatly appreciated.
If you have any questions or queries in the future, please don't hesitate in getting in touch.
Warm Regards
Graham
Living Heat LTD
Everything is good 👍 thank you 😊
10 June 2024
Reply from Living Heat
Thanks Tanya and good to hear.
If you need any further assistance, please don't hesitate in contacting us.
Appreciate your time in writing this review.
Warm Regards
Rob
Living Heat LTD
Great service
Great service, super fast delivery, seamless ordering process and good quality product
10 June 2024
Reply from Living Heat
Good Morning Shirley,
Thank you for your order and is good to see your order was delivered quickly to you.
Your feedback is greatly appreciated.
If you have any queries on your underfloor heating system, then please let me know.
Warm Regards
Graham
Living Heat LTD
Reply from Living Heat
Thank you for your recent order and your feedback.
It is greatly appreciated by all the team.
Warm Regards
Beth
Living Heat LTD
Living Heat Thermostat. Poorly designed with terrible instructions
I bought a Living Heat thermostat for underfloor heating. The Thermostat came with laughably poor instructions written poorly in English, obviously without being checked by an English speaking person. There were NO INSTALLATION INSTRUCTIONS & the only fixings supplied were 2 bolts. How you’re meant to fix the unit to the wall with 2 bolts (not screws) is beyond me. The unit itself is badly designed, coming in 2 parts, permanently attached together by wiring. To fix the backing plate to the wall you have to somehow hold both parts of the unit in 1 hand whilst trying to keep them separated (so you can access the fixing holes on the backing plate) whilst screwing the unit to the wall with the other hand.
29 April 2024
Reply from Living Heat
Hi Paul,
Thank you for your order and sorry for any inconvenience caused with this purchase. I did try to call you just now to see if i can be of further help/assistance.
In fairness to your constructive review, i agree the instructions could be more helpful in terms of how the thermostat should be fitted to the back box in the wall. We have requested that this instructions be reviewed by the manufacturer to help further customers.
We offer free 24/7 online help and free landline number to call if you need any help at any time.
In honesty, all thermostats should be disconnected/disassembled to connect/screw to the back box in the wall.
Although screws are supplied with all our stats, the screws may not be suitable and specific screws are usually supplied with most UK back boxes anyway.
The reason i tried to call is that your description on how you are installing on to the wall does not sound correct. I would like to help resolve this issue for you.
Please feel free to contact myself or the team, so we can assist further. Once again, sincere apologies for any inconvenience.
Warm Regards
Rob
Living Heat LTD
Amazing Service, Care About Customers
Wow what great service from a local company. Ordered late yesterday afternoon and delivered in person by one of their team today (think his name was Rob).
What a professional and great service. Not only did you go out your way to delivery to me on a bank holiday weekend, your help and guidance when you delivered as been invaluable, thank you so much (Rob i think).
I will defo wait for you guys to get back in to the office after the weekend and order the insulation you explained about.
Brilliant service from a very happy customer in Brixham.
4 May 2024
Unprompted review
Reply from Living Heat
Good Afternoon Rosemary,
It was my pleasure delivering to you and thank you for remembering my name.
Was a bit hectic getting the goods to you at the weekend, due to the pirate festival, but glad we help your installer and the also supply the insulation that you ordered this morning.
If you have any questions or queries, once the underfloor heating is installed, please don't hesitate in contacting myself or the team at Living Heat.
Warm Regards
Rob
Living Heat LTD
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