Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
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I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
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The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Took my money after returning fire & poor customer service
On 23rd November I purchased a fire place, when it arrived the plug was broken and the wood log inside was chipped.
On email I spoke to someone at Home & Living who suggested they give me 30% refund and I get the plug fixed, which I thought was absurd. Why would I want a broken fire place?
I told them I’d be available to have the fire place to be sent back on 5th December which they arranged via DPD. The fireplace was sent back recorded delivery. On 14th December pI was sent £33 refund to my Klarna account. Then on 27th January they took another £57.
Klarna had cancelled my request for a refund as Debenhams had not approved my return.
I then had a speak to numerous people (inconvenience) to get a straight answer, Jordan at Debenhams was able to do this finally.
I then sent an email directly to Living & Home asking why I was refunded £33 instead of a full refund as requested. I then received an email back from Julie saying they click a button to a platform, refund now takes 15-19 days (new news 🤦🏼♀️) and I should calculate the time and wait patiently.
This is the poorest customer service I’ve experienced and I suggest members of the L&H team understand how to be empathetic and not write emails in a condescending tone. I would also suggest reviewing the goods in process and how this is mapped to refunds being dealt with efficiently, this will stop customers having to do all the leg work.
30 January 2026
Unprompted review
Reply from Living and Home
Dear Nichola Green,
Thank you for taking the time to share your experience. We’re sorry for the frustration this situation caused and appreciate the opportunity to clarify and address your concerns.
The fireplace was reported as damaged on arrival, and a return was arranged and collected via DPD on 5th December. We would like to acknowledge that, when scheduling the collection, our customer service representative did not clearly remind you that a return receipt or confirmation would need to be provided to us after collection in order for the refund to be verified and processed. We apologise for this oversight.
As confirmation of the return was not received, the refund was later raised through the payment platform, who formally contacted us on 27th January to verify the return. Once verification was received, the full refund was approved and processed immediately.
Please note that refund timelines are governed by the payment platform’s policies and typically take 15–19 working days to complete. Where instalment payment methods are used, refunds may be issued in stages rather than as a single transaction.
We’re sorry for the inconvenience caused and for any confusion during this process. Your feedback has been shared with our team, and we are reviewing our procedures to ensure clearer communication and a smoother experience for our customers going forward.
If you have any further questions regarding the refund status, the payment platform will be best placed to provide detailed confirmation. Our team remains available should you require any additional support.
Best Regards,
Living and Home
2 bars were the wrong size
2 bars were the wrong size. I have spent a week trying to sort it out. I have decided to return the product. Struggling to get a return label. Very disappointed.
9 January 2026
Reply from Living and Home
Dear Michael Turner,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We regret that there was confusion regarding the support bars and that it took longer than expected to clarify the situation. This is not the level of service we aim to provide, and we fully understand your disappointment.
Your case has now been reviewed by our senior customer service team, who are assisting you with the return options and next steps. We appreciate your patience while this is being discussed and clarified with you.
Thank you for taking the time to share your feedback. It helps us improve our communication and overall customer experience.
Best Regards,
Living and Home
Absolutely terrible I received an item…
Absolutely terrible I received an item which I purchased from Debenhams website expecting it to be good quality …. It was not at all so returned it within a few days of receiving item and was delivered to them on 22 December 2025. It’s now 28 January 2026 they have ignored my emails. They don’t answer the phone and still awaiting refund. Avoid like the plague
28 January 2026
Unprompted review
Reply from Living and Home
Dear Aimee Tonkin,
We’re sorry to hear about your experience and understand how frustrating this must be.
We’ve checked our inbox and can’t find any emails from you, so it’s possible the message may have been sent to an incorrect email address. If you initially contacted the Debenhams platform to request the return, there may also have been a delay in the information being passed on to us.
To help us resolve this as quickly as possible, please email us directly at [returns@livingandhome.co.uk] with a screenshot of your return confirmation, including the date and order number. Once received, we’ll be happy to look into this and confirm the status of your order.
Thank you for your patience, and we look forward to resolving this for you.
Best Regards,
Living and Home
Not great quality
Saw their recling chairs on their site and was impressed with design, colour etc. However, the quality was not good. I went through the hassle of having to send them back via a courier, which took a while for them to confirm the return.
I won't use again
2 July 2025
Reply from Living and Home
Dear Ruth Johnson,
Thank you for your review.
We’re sorry that the product quality did not meet your expectations and that the return experience felt frustrating.
During our communication, we explained the return options clearly, including the choice for us to arrange a collection with the cost deducted from the refund. You kindly chose to return the item independently.
Once the product arrived back at our warehouse, we ensured the refund was issued without delay.
We’re sorry to hear that you wouldn’t choose to shop with us again, but we do appreciate your feedback and will take it into account as we continue to improve.
Best Regards,
Living and Home
Shoddy,not fit for purpose
Purchased from Range 2 artificial trees.Supplied by Living and home apparently.Cost £40 each. After 7 months both fell over .The tube had totally rotted where it entered the concrete base.They think this is acceptable and as beyond 6 month warranty hard luck!! Apparently they cannot verify how they were used (???). I stood them outside as that is what I thought they were designed for! Think before you buy from this company.
Incidentally these trees were delivered to a house about a mile away(no address just a photo of them on a doorstep) and their solution ,when contact was eventually made,was to go searching for them.
16 January 2026
Unprompted review
Reply from Living and Home
Dear David,
We’re sorry to hear about your experience and understand your disappointment.
We’ve carefully checked our records but unfortunately can’t locate an order matching the details provided. As this item appears to have been purchased via The Range platform, the product carries a 6-month warranty, and from your review it seems the issue occurred outside of this period.
Regarding usage, these artificial trees are intended for decorative use as specified in the product listing, and prolonged outdoor exposure can affect materials over time. As we’re unable to verify the order or usage conditions, we’re limited in what we can assess retrospectively.
If you’re able to provide an order number or proof of purchase, please contact our customer service and we’ll be happy to review the matter further and clarify any remaining questions.
Thank you for sharing your feedback.
Best Regards,
Living and Home
80 Inch Electric Fireplace 9 Colour LED Flame Effect Heater
Pleasant shopping experience from online order through delivery.
A nice e fireplace as advertised. Robust and easy to install (done by contracted joiners). The heater can be a little noisy when in use. The embers colour choice varied and effective, perhaps some artistic reality will make it perfect.
28 October 2025
Reply from Living and Home
Dear F X De Souza,
Thank you very much for taking the time to share your detailed feedback.
We’re really pleased to hear that you had a pleasant shopping experience and that the fireplace arrived as advertised and was easy to install.
We also appreciate your honest comments regarding the heater noise and the ember colour effects. Your feedback is very valuable to us and has been shared with our product team to help us continue improving the design and overall experience.
Thank you again for choosing us, and we hope you enjoy the warmth and ambience of your fireplace for many years to come.
Best Regards,
Living and Home
Dreadful company
Dreadful company. They will not speak to you on the phone even though their website says you can request they call you. That is very dodgy in itself. I arranged by e-mail a collection of an item that was the wrong size. The courier said they could only collect in the morning even though I explained I had an appointment to go to. They said they would come early. In fact they never turned up. When I contacted customer service they couldn't care less.
In their reply they say they can't trace my order yet they had no problem tracing it in direct emails and during live chat. This is more evidence of a poor quality company
27 January 2026
Unprompted review
Reply from Living and Home
Dear Mr Stockdale,
We’re sorry to read this and disappointed to hear about your experience. This certainly isn’t the level of service we aim to provide.
We’ve checked our records carefully but, unfortunately, we’re unable to locate an order matching this description. That doesn’t mean we don’t want to help — we genuinely do.
If you could contact our customer service directly via email with your order number, name, and the email address used when placing the order, our customer service will be very happy to investigate this fully and try to resolve things for you.
We take all feedback seriously and would welcome the chance to look into this further.
Best Regards,
Living and Home
Absolute shambles
Absolute shambles, don’t order from them.
It has been painful so far with Living and Home to say the least. Order has been placed since the end of November and due to stock issue, it is scheduled to be delivered next week. But now I am told the courier do not have my address within their service area?! I have had deliveries from all different courier and have not had any issues until now. I even provided a 'what3word' address to them but they seems to be ignoring it and just told me it's not possible to deliver to my address and I need to provide an alternative address for deliver. Who is going to cover the cost for the deliver to my actual address? It also doesn't help when the customer service team take a day to respond each time.
Edit - update 13/01/2026
I love how Living and Home is trying to invalidate my review and I have been told my order has still not been dispatched, downgrade to 1 star.
Edit - update 14/01/2026
ORDER #118027
Edit - update 16/01/2026
So much for investigating and following up with the issue, as soon as they realise they are at fault they go radio silent. Ps I still haven’t got my sofa, 7 weeks after order has been placed.
Edit - update 23/01/26
Still haven’t got my sofa and customer service team has done nothing to help. They just take the money and all you can do is to pray that nothing goes wrong because you are on your own if they do. Truly, where it goes wrong is because their customer service team is not even based in this country. How do you resolve any issue without being in the country and have no understanding of how things work in this country, not to also mention the time difference!
Edit 27/01/26
Sofa finally arrived, full of scratches, dents and marks in the furniture. Also doesn’t come with instructions so I assume they think everyone is an expert in assembling and using a sofa bed as soon as you purchase it.
6 January 2026
Avoid them at all costs
If there was a negative star I would use it ! After sales and returns appalling, promises to collect and return fire on six occasions and no one ever turns up , avoid them at all costs
For clarity and to validate this score I am referring to order Sales Request 7301-2495-42-A Living and Home 50 Inch Modern Electric Fireplace - Wall Mounted/Freestanding, with Remote Control, 1800W
It is a valid complaint so don’t try and say you cannot find the order I have a dozen emails from you I can out on this platform if necessary
25 January 2026
Unprompted review
Reply from Living and Home
Dear Ericamel,
We’re sorry to hear about this experience. We’ve carefully checked our records but are unable to locate any order, return, or collection request that matches the details provided here.
We take after-sales service and returns very seriously, and if this relates to a genuine order, we’d really like the opportunity to investigate and resolve it properly.
Since we’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
Terrible experience – misleading product & poor resolution
I ordered the 100cm Gold LED Strip Wall Light expecting a brushed/satin gold metal finish as clearly shown in the original listing images.
What I received was completely different: a mustard yellow, glittery plastic light that looks cheap and toy-like. This is not a “slight colour difference” or a lighting issue - it is a materially different product.
Despite being provided with clear photos of the item received, Living and Home repeatedly tried to classify this as a “change of mind” return and charge a return fee, rather than accepting that the item was not as described.
Even more concerning, after my complaint, many of the original listing images were removed, which conveniently introduces doubt about the advertised colour and finish. Thankfully, I had saved the original images, which clearly show a very different product to what was supplied.
This experience suggests an unwillingness to accept responsibility and a lack of transparency. I would strongly advise others to be cautious when ordering, as the product received may not match what is advertised, and resolving issues is unnecessarily frustrating.
14 January 2026
Unprompted review
Reply from Living and Home
Dear Mr AX,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration this has caused.
We have carefully reviewed our records but, unfortunately, we’re unable to locate an order matching the details provided in this review. Without an order number or purchase information, we’re unable to verify the transaction or investigate the issue fully.
That said, we take all concerns about product accuracy and customer service extremely seriously. If the product received differs materially from what was advertised, this is not the experience we aim to provide, and we would absolutely want the opportunity to review this properly.
Could you tell us which platform you purchased the product from? We kindly ask you to contact the corresponding platform customer service, quoting your order number and any relevant details. This will allow us to look into the matter thoroughly and work toward a fair resolution.
We appreciate your feedback, as it helps us improve, and we hope to have the chance to assist you further.
Best Regards,
Living and Home
Reply from Living and Home
Dear Lee Garner,
We’re very sorry to see this review, as this does not reflect the experience or service we aim to provide.
From the beginning, our team has been in continuous contact with you and has spent considerable time trying to understand and resolve the concerns you raised. We carefully reviewed the photos and videos provided and offered multiple troubleshooting steps based on our technical team’s guidance, in an effort to determine whether the issue could be resolved safely and correctly.
Unfortunately, without the ability to inspect the product in person, we are required to follow a structured assessment process to determine whether the issue is due to a manufacturing fault or assembly/adjustment-related factors. This is standard practice and not an attempt to delay or avoid responsibility.
As discussed in our ongoing email correspondence, this matter is still under review, and our team remains committed to assessing the case thoroughly and working toward an appropriate resolution.
We appreciate your patience during this process and assure you that product safety and fair resolution remain our priorities.
Best Regards,
Living and Home
It was easy to order and it came in no…
It was easy to order and it came in no time, kept me updated
18 December 2025
Reply from Living and Home
Dear Customer,
Thank you for your kind feedback! We're glad to hear that ordering was easy and that you were happy with the fast delivery and updates. We truly appreciate your support.
Best Regards,
Living and Home
Reply from Living and Home
Dear Tanaya,
Thank you for your kind review! We're delighted to hear that everything was easy and that the delivery met your expectations. We really appreciate your support.
Best Regards,
Living and Home
DO NOT BUY FROM THEM
Appalling customer service. They send out a faulty item then push back so hard making it difficult so they do not have to give you a refund. It’s the most stressful experience when dealing with an unprofessional company with inferior goods.  
13 January 2026
Unprompted review
Reply from Living and Home
Dear Laura Johnson,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. That’s certainly not the level of service we aim to provide.
We’d like to clarify that our request for photos was not intended to delay your refund, but was required in order to comply with platform procedures when reporting and confirming a product fault. We’re sorry if this caused additional stress or gave the wrong impression.
Once the issue was confirmed, we immediately arranged a full refund, which has now been processed. We truly regret the inconvenience caused by the faulty item and appreciate your patience while we resolved this.
Your feedback is valuable to us and has been shared internally to help us improve both our product quality checks and customer support process.
Best Regards,
Living and Home
Reply from Living and Home
Dear Jeannette Walpole,
Thank you for your lovely review!
We’re delighted to know you’re happy with the product and that our team was easy to reach when arranging delivery.
We look forward to welcoming you back to Living and Home in the future!
Best Regards,
Living and Home
Great looking fire place
Great looking fire place. Sets off the media wall we have built it into ( would add photo but not completed yet). For the cost I don’t think you will get better value for money.
Great communications and fast delivery. Would recommend to anyone.
13 December 2025
Reply from Living and Home
Dear Mr Rippingale,
Thank you so much for your kind review!
We’re delighted to hear that the fireplace looks great and complements your media wall so well. It’s wonderful to know you were happy with the value for money, our communication, and the fast delivery.
We’d love to see a photo once your project is completed! Thank you again for your recommendation — it truly means a lot to us.
Best Regards,
Living and Home
Horrifying experience; order number DUX049162325
I have ordered 6 flour storage boxes on 16/12/25. They arrived on 20/12/25. Unfortunately they couldn’t fit in the storage area. I therefore contacted living and home customer service immediately to ask for a return. They tried to make me keep the items for some discount. Despite my refusal they kept asking me to keep for more discount. Eventually they gave up and booked a collection with DPD on 29/12/25. We waited for the collection all day. The driver RANJODH failed to deliver, instead THEY provided a picture of the building’s main entrance taken from inside his van as evidence! HE DID NOT EVEN BOTHER TO STEP OUT IF HIS VAN! we complained to DPD. We asked living at home to arrange an appointment that we drop the items in a DPD collection point. They replied that they’d already booked it for the 5/1/26, without a prior agreement with me, and that I NEED TO STAY AT HOME FOR COLLECTION. I have all the emails sent to me asking me clearly to stay at home and wait for the driver. Because there wouldn’t be anyone around in that date, we changed the date (only the date because we cannot change the location) to the 8/1/26. Sure enough, the collection was arranged from a DPD collection point AND NOT FROM MY HOME DESPITE THEM ASKING ME YO STAY AT HOMEA WAIT FOR THE DRIVER. 2 days lost from work waiting for DPD driver. Totally unacceptable and unfair on me and my family. Can living and home arrange for me to drop at my preferred DPD collection point which is: YEEP! Shaibis Mini Market
11 CANFORD CLOSE, B12 0YU
for ASAP please?
8 January 2026
Unprompted review
Reply from Living and Home
Dear Asmaa Al-Chidadi,
We’re sorry to hear about the frustration caused by this return process and appreciate you taking the time to share your experience.
After reviewing the case, we can confirm that the initial DPD collection scheduled for 29/12/25 was unsuccessful due to a courier issue. When arranging the follow-up, our customer service team requested a new collection date. At the same time, a request was made for a self-return label and a DPD address was provided, which unfortunately led to a misunderstanding and the pickup address being changed incorrectly, resulting in a second failed collection.
To resolve this matter as quickly as possible, we have now issued a full refund for the order. Please refer to the latest email sent to you from [returns@livingandhome.co.uk]
for confirmation.
We sincerely apologise for the inconvenience and time lost, and we appreciate your patience while this was resolved.
Best regards,
Living and Home
arrived in 4 days
4 December 2025
Reply from Living and Home
Dear Robert Colbern,
Thank you for taking the time to leave a review. We're pleased that your order arrived within 4 days and hope you enjoy it!
Best Regards,
Living and Home
Greenhouse window broke when it got…
Greenhouse window broke when it got windy. After weeks of waiting for customer service to reply they have refused to replace or even sell a replacement part. Now I'll need to dismantle and throw away a greenhouse. Really poor customer service, poor product. Avoid.
6 January 2026
Unprompted review
Reply from Living and Home
Dear david lees,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your order, we can confirm it was placed in December 2024 and is now outside of the warranty period. While we are unfortunately unable to offer a free replacement, we did look into the possibility of selling spare parts. At present, these parts are out of stock, which is why we were unable to sell a replacement directly.
That said, we are not unwilling to help. If you still require spare parts, we are happy to contact the supplier on your behalf to check whether they can be purchased separately. We have already reached out to you by email regarding this—please reply as soon as possible so we can continue assisting you.
We appreciate your feedback and regret that this experience has left you disappointed. Our goal is always to support our customers as best we can within the limits of warranty coverage and product availability.
Best Regards,
Living and Home
Not happy with this product as even…
Not happy with this product as even with the best dimmer switch, it does not work as I tried 3 dimmer switches. What a waste of time
7 December 2025
Reply from Living and Home
Dear Deepesh Majithia,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We haven’t received any prior contact from you regarding this issue, and we’d really appreciate the opportunity to help resolve it for you.
Please contact us at enquiries@livingandhome.co.uk and, if possible, provide a short video showing the issue. Our team will look into this and do our best to assist you as quickly as possible.
Best Regards,
Living and Home
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