Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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Review summary
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The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
Company replied
I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
Company replied
The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Great service
Great service, rapid response from Sunny and the team, replacement part organised without any issues, even though I didn't provide the photographic evidence of the packaging.
Well done!
7 July 2026
Unprompted review
Reply from Living and Home
Dear Mr Olaf Gut,
Thank you so much for your kind words! We're delighted to hear that you were happy with the service and that Sunny and the team were able to arrange a replacement part quickly and smoothly. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Living and Home, and we hope to serve you again in the future!
Best Regards,
Living and Home
Avoid this company at all cost they…
Avoid this company at all cost they force you to take a parcel after you mention a numbered times you don’t want it I have refused the parcel over three times like they said to to wake up to see it’s in TRANSIT I am pregnant and now HAVE TO SEND IT TO PIST OFFICE CARRY THREE BIG OF FLOORING TO POST OFFICE I JUST WABT MY REFUND 1 out of 5 packs come open 576914925592615452
26 June 2026
Unprompted review
Reply from Living and Home
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both our service and your beautiful light. It's also great to know that it arrived well packaged. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Living and Home
I left a negative review on here over 2…
I left a negative review on here over 2 wks ago regarding wrong item delivered. It has still NOT been uplifted!!! They will not listen to me! I am disabled. From my wheelchair they expect me to lift and turn around a 8ft x 3ft garden gate made of pine, to give them a code. IMPOSSIBLE!!!!! SO I AM STILL BEiNG TESTED TRYING TO GET MY WHEEL CHAIR AROUND MY LIVING ROOM. FOR PITIES SAKE UPLIFT IT NOW!!!! How long will you make me suffer?? Where is my artificial plant that i originally ordered? This company has no morals or empathy. My plant cost £40, this gate was around £130.00. This company are crazy not wanting it back. Is this code on the box, that I cannot get to, the only way they can identify my order.? I have stopped my payment until this is resolved. I am thinking of contacting trading standards and making an official complaint. Please please please just uplift it and give me back my living room and sanity!
9 June 2026
Unprompted review
Dreadful customer service continually…
Dreadful customer service continually dragging its feet when I requested a refund for damaged goods. Always dealt with in messenger, no possibility of speaking to a real person. They just keep offering money off or replacement which includes another 7 day wait. Item ordered was for specific date, now long gone and replacement already bought from different retailer. Exasperated does not cover how I am feelin
2 July 2026
Unprompted review
Operating for Ali express absolutely…
Operating for Ali express absolutely disgracefull no help just another scam paid are money for the equipment doesn’t turn up refuse to give any help just reading of a promt sheet all computerised reply’s refuse to honour there policy’s of a full refund don’t get your fingers or pockets burnt stay away from this scammer no morals
18 June 2026
Unprompted review
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
I would rate them a zero if I could. We ordered an overhanging parasol which comes with a base. They arrived separately which was a little strange but arrived in good time….BUT… they sent me a parasol and a base, but every other tool, screw and attachment that is needed to actually put it together was missing. I contacted the company and received a message asking what was missing….after I had already advised that all the loose parts etc was missing and sent the photo of the page that shows what should have been in the box. I then get not one but two messages asking me to circle what is missing….what the page itself isn’t clear when I say all of it. My latest response is that it isn’t clear what is missing and if I am not happy with their response to take it to B&Q. WTF!! They have wasted my time and I swear it’s AI answering my message or they cut and paste their answers. How hard is it to send what they should have in the beginning! So so annoying!! And poor service recovery.
23 June 2026
Unprompted review
I purchased a 3 sided fire for the…
I purchased a 3 sided fire for the media wall im having built..and the fire is really high end for the money. Delivery was really quick. And the delivery guy even helped me carry it inside. Because its a 70" fire that's in a large box. I can't recommend them enough
28 May 2026
Reply from Living and Home
Dear Duane Manning,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with the quality of your 3-sided fire and that it exceeded your expectations. It's also great to know the delivery was quick and that our delivery driver was able to help bring it inside. We truly appreciate your recommendation and hope your new media wall looks amazing once it's complete. Thank you for choosing us!
Best Regards,
Living and Home
Id actually give this no stars brought…
Id actually give this no stars brought a bed for my daughter with damage and missing pieces contacted the company twice totally ignored by them
My daughter is now sleeping on mattress on the floor
Now in contact with trading standards and my bank for a refund
4 June 2026
Unprompted review
Reply from Living and Home
Dear Sue Cook,
We are sorry to read about your experience.
We have thoroughly checked our records but, based on the information available in this review, we have been unable to locate any order or previous correspondence matching your case.
We take reports of damaged or incomplete orders very seriously and would like the opportunity to investigate this matter further. Please contact our customer service team directly and provide your order number, full name, and any relevant details so that we can review the situation and assist you accordingly.
We look forward to hearing from you and resolving this as quickly as possible.
Best Regards,
Living and Home
I ordered a £100 ceiling light
I ordered a £100 ceiling light. The parcel was delivered and left outside behind my bins on a rainy day, resulting in the package becoming wet. As the item is electrical, I raised concerns about possible moisture damage and requested a prepaid return. The company advised that I would need to pay the return costs unless I could first prove the item was faulty. I felt this was unreasonable given the circumstances of the delivery. Customer service responses were polite, but I was disappointed with how the issue was handled and ultimately had to escalate the matter through PayPal.
31 May 2026
Reply from Living and Home
Dear Evelyn King,
Thank you for sharing your feedback. We completely understand your concerns about an electrical item being left outside during rainy weather.
After reviewing the delivery photo, we could see that only part of the outer packaging appeared slightly wet, while the item itself was protected internally with foam and packaging materials. At present, there has been no visible indication that the product has been affected.
To better understand the situation, our team suggested checking the item inside the packaging so we could assess whether any issue was present and assist further accordingly. We appreciate that you may still have concerns about potential water exposure, and our team has continued communicating with you to help resolve the matter.
We remain committed to providing support and working toward a suitable resolution.
Best Regards,
Living and Home
Scammers
Scammers, sent half a shed and have not replied to email correspondence. They don’t have a contact number to ring. I would strongly suggest a wife birth with this company
18 June 2026
Unprompted review
Reply from Living and Home
Dear Glen Shaw,
We are sorry to hear about your experience. However, after carefully reviewing our records, we have been unable to locate any order matching the details provided in your review.
We take customer concerns very seriously and would like to investigate this matter further. If you have placed an order with us, please contact our customer service team and provide your order number, the name used for the purchase, or any relevant information so that we can assist you promptly.
At present, without any identifiable order information, we are unable to verify the circumstances described in your review.
We look forward to hearing from you and resolving any genuine issue as quickly as possible.
Best Regards,
Living and Home
Reply from Living and Home
Dear Terence Potticary,
Thank you for your review. We're delighted to hear that you're pleased with the product.
We're sorry to learn that some aspect of the delivery experience did not fully meet your expectations. While the order was delivered within our estimated delivery timeframe, we understand that there can be other factors that affect the overall experience. We appreciate your feedback and will continue working to improve our service.
Thank you for choosing Living and Home, and we hope you enjoy your purchase.
Best Regards,
Living and Home
Reply from Living and Home
Dear Nora,
Thank you for your feedback! We're delighted to hear that you're happy with your purchase. We truly appreciate your support and hope you continue to enjoy the product. If there's anything we can help with in the future, please don't hesitate to get in touch.
Best Regards,
Living and Home
Great communication and I love my new…
Great communication and I love my new light. Thank you
19 May 2026
Reply from Living and Home
Dear Manders,
Thank you so much for your kind review! We're delighted to hear that you love your new light and that you were happy with our communication throughout the process. Your support means a lot to us, and we hope you enjoy your purchase for many years to come.
Best Regards,
Living and Home
Good quality umbrella
Good quality umbrella
Delivered on time for the birthday garden party. Love the colour also.
18 May 2026
Reply from Living and Home
Dear S Brown,
Thank you for your lovely feedback! We’re so pleased to hear the umbrella arrived on time for your birthday garden party and that you love the colour too. It’s great to know you’re happy with the quality. We hope it added something special to your celebration and that you enjoy using it for many more occasions!
Best Regards,
Living and Home
Ordered full length mirror
Ordered full length mirror , arrived smashed , very difficult to contact/ Speak , to anyone about a return Very poor customer service -
This mirror was purchased on the Dorothy Perkins website , I have had no notification on if a refund will be processed,
Dorothy Perkins and living and home are atrocious and should not be allowed to be trading due to the standards of service
1 June 2026
Unprompted review
Reply from Living and Home
Dear Shavorn Beckett，
We are sorry to hear that your mirror arrived damaged and understand how frustrating this situation must be.
We would like to reassure you that we take reports of damaged deliveries seriously and are committed to resolving issues in line with our customer service procedures. Following your previous review, we attempted to locate the order details based on the information available but were unable to identify a matching order through the details provided.
As we are unable to discuss order-specific information publicly, we kindly ask that you contact our Customer Care team directly with your order number so that we can investigate the matter fully and provide an update regarding the refund request and any next steps.
We appreciate that this experience has not met your expectations and apologise for any inconvenience caused. Our team remains ready to assist and work towards a resolution once we receive the relevant order information.
Best Regards,
Living and Home
If there was a choice to give zero…
If there was a choice to give zero stars that’s what I would’ve chosen.
Been messed about by living & home & Brand Alley where I bought the following item in April.
Purchased a garden storage box which was so flimsy and wouldn’t line up when putting it together. Boxed it up and requested a return and refund. They asked me to unbox & attempt to build it again to show them the problem.
Explained I’m 70 yrs of age with progressive MS, fibromyalgia and arthritis in hands, wrists and knees so I was unable to do this task again because I’m in debilitating pain 24/7. So basically they don’t believe me.
They offered me firstly £15 refund & then changed to £20, said to sell it on. Now wouldn’t that be dishonest of me selling something that’s not fit for purpose.
Since I was sick fed up emailing both companies so I agreed.
Both are passing the buck with each other, no one is taking responsibility. It’s now June and still haven’t refunded £20.
My advise don’t buy from them, Living & Home have ripped me off, they’re a disgrace.
15 April 2026
Unprompted review
Reply from Living and Home
Dear Linda Mckeever,
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience.
After reviewing the case, we would like to clarify the timeline and the resolution offered. When you reported that the product was faulty, our team requested photos or videos to help assess the issue and determine the appropriate solution. Unfortunately, the requested evidence was not provided, which meant we were unable to verify the reported defect through our standard quality assessment process.
As a gesture of goodwill, we offered a partial refund of £20 despite being unable to confirm a manufacturing fault. We did not receive confirmation of acceptance for some time, and your acceptance was only received on 7 June. Once we received your confirmation, the £20 refund was processed on 8 June.
We understand that the process may have felt frustrating, and we are sorry for any inconvenience caused. However, we believe our team acted in accordance with our after-sales procedure and worked to provide a reasonable resolution based on the information available to us.
We appreciate your feedback and wish you all the best.
Best Regards,
Living and Home
The lampshade arrived perfectly…
The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort next time to ensure you actually speak with someone , Living & Home offer many options if you are not entirely satisfied..,I opted for linen hanging chair cushion ? Nice gesture and our cat fits ( just ) into it ..,we had to laugh ..,not sure any person could squeeze into it .. but they do offer a full range of options if not entirely satisfied.
8 May 2026
Reply from Living and Home
Dear Amanda England,
Thank you so much for your detailed feedback and for sharing your experience with us. We’re delighted to hear the lampshade arrived perfectly packaged and that you were pleased with the overall quality.
We also appreciate your comments regarding communication. While we mainly provide support via email so we can keep a clear record and assist customers as efficiently as possible, we do understand some customers prefer speaking directly with someone, and your feedback is genuinely valuable to us.
We had a smile reading about your cat enjoying the hanging chair cushion too! Thank you again for your understanding and for recognising that we always try to offer suitable options and solutions when needed. We truly appreciate your support.
Best Regards,
Living and Home
Reply from Living and Home
Dear Chris,
Thank you for your feedback! We're delighted to hear you had a positive experience with us. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Living and Home
Poor quality product and poor customer service
Sold me an expensive, purportedly high quality, premium garden canopy (via B&Q marketplace). Noticed literally a fortnight after warranty expiry (just 2 years / seasons with very limited use) that the structure had started to bend, making it unsafe. This was a clear manufacture / product defect. Living and Home didn’t want to know / completely unhelpful, told me to get it repaired locally at my cost. Poor quality product and poor customer service. Do not buy from these people. Update - detail sent per company request below.
2 June 2026
Unprompted review
Reply from Living and Home
Dear customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience. After reviewing our records, we have been unable to locate an order matching the details provided in your review.
To allow us to investigate your case further, we kindly ask that you contact the Mirakl customer service team via your B&Q Marketplace account and provide your order details. Once we receive the relevant information, we will be happy to review the matter and assist where possible.
We appreciate your understanding and look forward to hearing from you.
Best Regards,
Living and Home
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