Liverpool FC Reviews 82

I am a lifelong Liverpool supporter, but the way I have been treated by LFC Retail and Supporter Services is heartbreaking. I purchased an LFC 3rd kit that arrived with major printing defects. When I contacted them, their official advice was for me to try and fix a brand-new, expensive item myself with a household iron. I am disabled and physically cannot use an iron—something I have told them before, as this is not my first bad experience with them.

Also to mention having 5 calls within 10mins then to receive a email saying they want me to buy the replacement shirt. Never experienced that from any company honestly disgusting behaviour from Liverpool FC retail online store

I bought multiple shirts last season and the numbers are already coming off. My experience is that if you are going to buy a Liverpool shirt, do not get a name on it; the quality is poor and the staff simply do not care about the fans or customers.

It is a total disrespect to pay high prices for these shirts only for staff to suggest using an iron to repair damage they caused through a lack of care. We should not have to do their job for them. Even after telling them I cannot iron due to my disability, they repeatedly suggested it. I do not expect this from the club I love. The motto is "You’ll Never Walk Alone," but the staff in the retail department clearly do not follow that.

As a fan with a physical disability, being forced through a difficult and unnecessary replacement process—rather than a simple exchange—caused me severe and unnecessary physical pain that could have been entirely avoided. Despite being fully aware of my condition and the physical distress their process caused me, the club’s response has been cold and unprofessional, denying me my rights under the Consumer Rights Act 2015.

If want to see photos the look on my twitter page LeeWolf568

Liverpool Spare Tickets Facebook Group is scamming
Please claim them to Meta so it can be closed by them

If only i could give a zero rating. Pathetic worst run club ever. Absolute embarrassment from top to bottom this club is being destroyed by owners who don't give a monkeys. That idiot slot should have been sacked months ago but instead we have to keep witnessing no fight,no clue Pathetic performances galore.

not worth the money Writing printed on shirt far too small Not worth the money or time spent

Brilliant club lot of a history

Mixed signals. Bought a LFC Home Jersey at stadium store at matchday against Burnley. We were short towards kickoff and in a hurry so didnt notice that custom print was with wrong font and placed way too high at neck.
Next day, we wen’t to store at Liverpool One, immediately aknowledging that print was bad, nevertheless not able to help since store was not part of stadium store.
Tried LFC Store at St. Johns Center, since going to Anfield to return was not in my time schedule nor interest. They did not hesitate a second in also aknowledging the bad case and print me a new Jersey with right and proper placed print. Brilliant service, very happy with that part. Crucial is not whether mistakes are made, instead how they are solved. All in all, happy with my new shirt.

I attended Liverpool FC’s Brodie’s hospitality lounge at Anfield yesterday as a present from my son and his wife, and it was a truly memorable experience.

The food was very good and well presented and plenty of, the complimentary drink at half-time was a nice added touch. All of the staff were extremely friendly, welcoming, and attentive throughout, which really added to the enjoyment of the day.

Although the Liverpool v Leeds match ended 0–0, the occasion itself more than made up for the lack of goals. It was my very first game at Anfield, making it all the more special. My son and I travelled down from Dundee, Scotland leaving at 7am and arriving in Liverpool around midday. Before the match we laid flowers at the 97 memorial, which was a very moving and important moment for us.

My only small criticism would be that there didn’t appear to be quite enough seating in the lounge for the number of guests attending, plenty seats empty with a jacket or jersey in place, aside from that, everything was excellent and I’d certainly hopefully be in attendance again.

Overall, a fantastic hospitality experience at Brodie’s and a day I will always remember. I would happily recommend it to anyone looking to make a matchday at Anfield truly special.

My order is lost twice!!! EVRI and LFC online is a recipe for disaster. I needed items for Christmas presents and now it's ruined. I never going to order from LFC online again. Refund takes 1-2 weeks so I'm now out of money to buy replacement presents for Christmas. Thanks for ruining my Christmas.

a) COME ON LIVERPOOOOL and b) when I did the tour with my family it was INCREDIBLE. Spoiler alert: we could sit where REAL PLAYERS have sat in the changing room, nice and quiet, learnt loads about the history. Would DEFINITELY recommend.

Terrible experience at the grounds

One star because I can't give zero . Why is my team being allowed be ruined by the Slott . He won the league with the previous management team along with driving Alexander Arnold out first then ripping the team apart taking all the fluency out of the football which Salah thrived on then the same Salah is being the blame for this team being crap after all the money spent on sub standard signings

Quite possibly the worst customer care and service I’ve experienced.
Ordered a couple of hoodies from them initially which never arrived. After 2 weeks they claimed the package was lost in the post via delivery partner Evri.
Then I reordered the items to be delivered to the USA having selected UPS to deliver and paying the charge. 2 days later I receive a message saying that I owe $85 in taxes/tariffs to send anything to the US. Nothing is clear on their website and they take no responsibility. Making it clear that an additional payment will be required for USA deliveries is clearly beyond this incompetent bunch. The customer service was woeful on both occasions. Order at your own peril.

Need to sack him now before it's to late get klopp back asap

Another disappointing experience from the LFC Store. I genuinely don’t understand how a multi-million-pound business can have such a poor-functioning website — in the world of e-commerce, this has to be one of the worst I’ve ever used.

When you finally manage to place an order, prepare yourself for awful service levels. Items take ages to arrive, even if you’ve paid for premium delivery, which ends up being no faster than standard. Customer service takes days to reply (if at all), and returns are painfully slow — around six weeks from sending the item back to seeing the money in your account. You have to constantly chase, with little to no response.

They issue “credit memos” instead of refunds, which then take another 5–7 days to process into your bank. When you complain, you’re met with silence — no acknowledgement, no ownership, no apology.

It’s frustrating because I want to support the club, but every time I order from the LFC Store, it’s the same story. You end up regretting it. There are plenty of other places to buy official LFC products — and until they sort themselves out, I’d recommend using them.

I am extremely disappointed with my experience ordering from the official Liverpool FC online store.
I placed an order (Order No: L01003769463) on 8 August 2025 and paid extra for fast delivery, as it was meant to be a gift I needed to take abroad. Instead, the item arrived three weeks late, long after I had left the country.
When I returned, I contacted the help centre via the website and received no reply at all. I even visited the store, where staff were initially unhelpful but eventually took down my details and promised I’d be contacted. To this day, no one has reached out to me.
I ordered from the official club store expecting professionalism and reliable service, but the lack of communication and support made me feel as though I had ordered from a fake website. For a club of Liverpool FC’s stature, this level of customer service is absolutely unacceptable.
I am still waiting for my refund and will not be ordering from this site again unless they seriously improve how they treat their customers.

Don't order online, I ordered x2 football shirts for my grandsons on the 31st of August and I am still waiting the delivery on the 13th of September, it looks like the delivery has passed through the Netherlands and Belgium and who knows where else, for a football team I love it stings to criticise.

Don't use online shop sends damaged goods inside perfect packaging

Got my package in a perfect undamaged package opened it stuff tinted snapped. Must have used a shovel to put it the box before they sent it . Disgraceful it was a present. Embarrassing. Still not sorted. Pictures etc etc Usual problem take money in seconds. Get it back .. pahh

I ordered the new Adidas Home Shirt on Launch day 1st August. The website indicated a delivery between 4th and 9th August. In the end the shirt was only shipped on the 9th and arrived by UPS to Norway on the 13th of August. Ok, not to worry - a short delay due to overwhelming demand for the new kit.

The parcel was delayed for 24 hours because LFC put the wrong documents for custom clearance.. Ok, can happen. Probelem fixed, so I'm expecting it delivered on the 13th or 14th of August.. Nothing. I get a message from UPS that I live in a remote area, and therefore it can take a bit longer.. Well I live in the 4th largest city in Norway, and my postcode is not within their extended area listing. Call up UPS and the guy from helpdesk is actually from the same town, but living in Denmark where their customer service is. He confirms that obviously I do not live in a remote area, and promises to check what's going on. Hear back from them 3 days later with info that the parcel has been handed to Bring, the Norwegian equivalent of Parcel Force. Strange, as Bring notified me on the 11th of August that a parcel was on it's way, but there was no entry of them actually receiving the package.
Get a new message a few days later (always at 10:00) stating that I live in a remote area. So I contact UPS again who states that I should contact the sender (Liverpool FC Online Store). I do just that and I am told by LFC that they will raise an investigation with UPS and that it can take up to 9 days to investigate. Furious, I have no other choice but to wait.
So 2nd of September I contact UPS (having received further "you live in a remote area messages at 10:00) and they inform me that this remote area message is just added by automation to have an entry in the log. I should just disregard it. I contact LFC again and inform them that the 9 days since they raised the investigation with UPS has passed and I am getting tired of waiting.. More promises to help and sort it out is made, and UPS is contacted again. By now I ask for a refund, which they say they cannot give me until UPS have returned the parcel. I try to explain to them that UPS has lost the parcel and that I don't have anything to do with UPS I have a contact with LFC Online Store and I have waited for a month and wish to receive a refund. On the 4th of September I finally get a notification from UPS that an investigation has been started, so who knows what they did when LFC promised me it had started on 22nd. Sunday 7th the parcel is located, and shipping is now underway. I will hopefully get it delivered 1 month after the scheduled delivery date.
Liverpool FC Supporter Services have been poor throughout. "Computer says no"/"can't do anything"/"it's the fault of UPS" etc. They had the audacity to send me a survey for the wonderful home shirt I had purchased, I replied with a 1 star review and explained what I've written here. LFC Online Store is breaking the law by not publishing negative reviews on their website. When I asked them why it hadn't been published, they blamed another department and asked me to provide screenshots of the review to prove that I had actually submitted one..... If you have any other possibility, do not buy direct from the club online shop. Still not delivered 1 month and 9 days after ordering. Buy your stuff in the physical shop, or another retailer. This setup is amateurish, arrogant and incompetent. Will never order anything from there ever again.

I have had such an awful experience dealing with the LFC customer support team. On August 1st I ordered the new adidas top as I’m sure a lot of people did, hence why there were delays to the delivery which caused the top not to arrive in time for the final at Wembley against Palace which I would’ve like to have worn it to. It turned up a day or 2 after this game, which after opening it I noticed a chip in the printing on the back, this happened to not just my shirt but also my brothers that he ordered as well. I got in touch with the customer support team at the club and the persons first advice was to “iron it back on”! It’s missing not coming away from the shirt, but even so, having paid the amount on the shirt I had and be told by the customer service team to iron it back on is a bit of a joke. You order something from a shop you expect it to come in good condition, especially at £130! After speaking further with the person they weren’t able to offer any other help and suggested I raised a complaint. This took around a week to hear back from and all I could be told was I can return the shirt and have a refund but then I would have to order the shirt again myself, not only this but they cannot guarantee this chip in the printing doesn’t happen again?! So I have to return the shirt wait for a refund which can take 3-5 working days most likely to then order a shirt myself, another 3 or so working days to receive something that they cannot guarantee doesn’t have the same problem as the original shirt! I have asked 3 different people within these teams how can they prevent it from happening again if I go through this process and not a single person has addressed the question, just simply told me that I have a “free return label” and “order a new one from the site” like they’re doing me a favour by offering this? It would not have been as much of an issue if they had offered me some form of reassurance that this wouldn’t happen again but each person just ignored it although it’s happened to 2/2 people in my family that have ordered the shirt. This is one of the worst customer service experiences I have had and it’s really disappointing that it’s with the football club I support considering that we are loyal paying customers and this is the type of service we get from people at the club. Clearly the message I’m getting from them is if you have an issue we will do the bare minimum to help, after that sort it out yourself.