Poor Customer Service. Their website made an error which resulted in the labels for my bottles not being ordered or dispatched. Instead of just sending these out to me they insisted it... See more
Company replied
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See what reviewers are saying
The kitchen soap/detergent/antibac set looks great and is good quality. have seen others where the brass tops are light and flimsy but these are robust. I initially gave 4 stars believing there was... See more
High-quality storage at great price! Having researched so many different options from the high street, I stumbled upon Little Crafts London. I was initially worried the quality wouldn't be great becau... See more
Wonderful service! The frosted amber glass soap dispensers with black marble stand are beautiful. They arrived promptly and were well packaged so as to prevent any potential damage in transit. I would... See more
Company details
Written by the company
Little Crafts London is an independent online homeware brand proudly based by the Kentish seaside. We specialise in eco-friendly home and kitchen essentials that blend sustainability with timeless style. Discover our thoughtfully curated collection of refillable amber glass bottles, eco-conscious kitchen storage, and modern home organisation accessories. All our amber bottles are crafted from recycled glass and finished with our signature minimalist vinyl labels, designed in-house to elevate any space. Whether you're looking to reduce plastic, organise your pantry, or create a more considered home Little Crafts London makes it easy to live beautifully and sustainably.
Contact info
Unit 154 Maple Leaf Business Park, CT12 5GY, Manston, United Kingdom
- info@littlecraftslondon.com
- www.littlecraftslondon.com
4.4
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Excellent service
Had an issue with my first item, which the company was excellent with dealing with. Communicated promptly and sent replacement immediately, which arrived in perfect condition. There's lots of nice things on the website and because of the excellent service I will definitely purchase from this company again.
30 March 2025
Unprompted review
The company sent out some jars with…
The company sent out some jars with mould marks and smell. Then sent e-mail saying that the replacement will be sent. This was never done.
Money not refunded and my messages being ignored.
18 March 2025
Unprompted review
Reply from Little Crafts London
Hi Jovile,
I just wanted to follow up in case you may have missed our recent communications, as it’s starting to feel like your emails may be intended more for public complaint than resolution—so let’s break things down for full clarity:
1. The issue you reported regarding the jars was thoroughly reviewed. The marks present were not mould but residue from the washing process during manufacturing.
2. Despite this, we understood you were unhappy with our explanation and, as a goodwill gesture, we issued a replacement order.
3. This replacement was dispatched on 18th March 2025 at 9:51 AM, and tracking details were sent to your @yahoo.co.uk email address.
4. The parcel unfortunately appears to have been lost in transit, as the tracking failed to update—something you brought to our attention today.
5. Following your update, we immediately took further action. At 12:58 PM today, we sent you an email confirming that we have issued a refund and kindly asked that if the jars eventually arrive, you return them at your convenience.
6. The refund was processed via PayPal at 12:59:17 PM (Transaction ID: 8LS407673E054470R) for the amount of £14.40 GBP, and the transaction has been marked as completed.
We hope this clears everything up. If the replacement jars do turn up, we’d still appreciate it if you could return them as mentioned.
Kind regards,
Megan
Fabulous gifts
I bought a beautiful set of wooden salt and pepper grinders set on a wooden base for my friend's housewarming present. They were absolutely lovely and she is thrilled with them.
12 March 2025
Unprompted review
Great products and excellent customer…
Great products and excellent customer service. I ordered a lot of bottles and jars from Little Crafts London and in all the time I've been buying only one jar arrived damaged. The team had it sorted in no time. Definitely gives your home that elevated feel. Love them.
21 March 2025
Unprompted review
Great experience
Really quick delivery, everything was very well packaged and the quality is very good
25 March 2025
Unprompted review
Beautiful items 😍
Beautiful items 😍
Great delivery and very carefully packaged. Would definitely recommend
19 March 2025
Unprompted review
Great non-plastic products
Great non-plastic products
I purchased a couple of brown glass bottles for washing up liquid and soap for the kitchen. They look great and they are pretty customisable. Very happy with the purchase and it came quickly, and would recommend to others.
12 March 2025
Unprompted review
Love my oil dispensers
I am in love with my oil dispensers! They are so beautiful and the labels too and they were packaged well and the lovely little note that came with them was such a nice touch. I can’t wait to order more products from Little Crafts London
7 March 2025
Unprompted review
Poor communucations
Poor communucations, slow to respond, no telephone support and no willingness to communicate verbally.
3 March 2025
Unprompted review
Reply from Little Crafts London
Hi Firas Bilbeisi,
We’re sorry to hear that you were unhappy with our communication. While we do strive to respond as quickly as possible, we understand that delays can sometimes be frustrating.
In this instance, we responded the same day to your most recent enquiry and even upgraded your shipping to next-day delivery at no extra cost to ensure you received your order as quickly as possible.
We appreciate all feedback, but as clearly stated in our policies, our customer support is provided via email only. This allows us to efficiently track and manage all customer enquiries while ensuring accurate and thorough responses.
Thank you,
LCL Team
Prompt deliver
Prompt deliver. Beautiful products. I will definitely order again.
3 March 2025
Unprompted review
This is my second order from this…
This is my second order from this company and they don’t disappoint. Great quality product. Carefully packaged and delivered in good time. Would highly recommend.
7 March 2025
Unprompted review
Items exactly as described..
Items exactly as described... beautiful 😍. Delivery was quick. Overall an easy purchase
10 March 2025
Unprompted review
Beautiful strorage jars from Little…
Beautiful strorage jars from Little Crafts! I bought my third set of acacia pantry jars and they're perfect, just beuatifully made. The ordering process is easy, good notification on the delivery and packaged well. I'll definitely be buying more!
5 March 2025
Unprompted review
Excellent service
Excellent service, the pump arrived very fast, excellent quality to replace a cheap plastic pump, highly recommend this store.
27 February 2025
Unprompted review
Bought the tea coffee sugar jars with…
Bought the tea coffee sugar jars with ball tops and salt dish. Fabulous product just as described great quality and well packaged and rapid delivery will definitely buy again thanks
27 February 2025
Unprompted review
To start all was not well
To start all was not well! The item I ordered was fulfilled with a wrong item.😡
The problem was acknowledged and checked with speed and communication at all stages. The wrong item is being collected at no charge from my home and the correct item is due today! 🤗
Congratulations for owning and sorting a problem quickly and efficiently. And the products bought are incredible quality and beautiful 😍
👍 well done 😇
21 February 2025
Unprompted review
Bottles look fabulous in my kitchen and…
Bottles look fabulous in my kitchen and really nice communication with the team when I changed my mind on the colour - very happy with the product and would highly recommend.
20 February 2025
Unprompted review
Lovely jars
Lovely jars, received quickly. Very pleased with my purchase.
21 February 2025
Unprompted review
beautiful and good quality products
beautiful and good quality products, will definitely be ordering again xxx
23 February 2025
Unprompted review
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