Lindner Hotels & Resorts Reviews 18

Our company has worked with MK Hotel London for several years, regularly spending over £20,000 annually on group bookings. Unfortunately, we encountered significant issues during our most recent booking due to internal errors. Mr. Jiri Rigan, responsible for our booking, admitted fault but offered no compensation. When we escalated the issue to Mr. Arno Sonderfeld, we were initially dismissed until legal intervention was required.

Despite eventually securing alternative accommodation, the provided hotel did not meet the standards we had contracted for. Further, when attempting to book again, we faced a 100% price increase and non-refundable cancellation terms, a drastic change from prior agreements.

Following our review on Google, MK Hotel responded publicly, apologizing and inviting us to continue discussions. However, weeks prior to posting the review, I had reached out directly to Mr. Sonderfeld to discuss a resolution and continued business relationship, and received no response. This follow-up message, without prior private engagement, reflects a troubling inconsistency with the values of transparency and customer care that MK Hotels and Lindner Group claim to uphold.

This experience suggests broader management issues within MK Hotels that go beyond one location. Anyone considering a group booking across the MK Hotels brand should be aware of these potential challenges.

My wife and I have happily used the Lindner Bendinat for 12 years and have stayed there 7 weeks this year. We arrived 17th September and left 24th September. Imagine our surprise when we were greeted with an account for 5,500 euros! When questioned about it well that’s Hyatt for you. 809 euros for the last night for what is an average 4 star. We feel totally used and abused. Never will we use this hotel or group again. No management on site to question and staff totally lost in what to say to our questions. NO communication from them after my email. They obviously do NOT care.

I stayed at Lindner City Hotel Plaza in Cologne and I must say it was faultless! The staff were extremely friendly, the rooms were immaculate and the breakfast buffet had an amazing selection.

I would definitely recommend and stay again when I come back next year for Summer Jam!

Stayed in the Lindner hotel in Antwerp. Nice rooms, clean, friendly staff. Coffee machine in the room. Breakfast was lovely.