Previously coming from "the biggest aquatics retailer in the UK", I had quite a disappointing experience trying to get a Juwel Aquarium with the other company and was hesitant to order with lincs.... See more
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See what reviewers are saying
Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but ple... See more
Company replied
I am absolutely disgusted by the customer service from this company. I ordered a vital, inexpensive spare part (Order #45376) and paid a premium for next-day delivery because my main aquarium filt... See more
Ordered a fish tank online as ours sprung a leak so managed to use our spare one as thought it only takes 3-5 days to arrive to us. 5 days passed so sent an email asking for info as hadn’t received an... See more
Company details
Written by the company
Lincs Aquatics was founded over 30 years ago, based in Woodthorpe near Alford, Lincolnshire. We sell a variety of items that includes Marine Aquariums, Freshwater Aquariums, Ponds and Garden, Reptiles and Water Features. We stock a huge choice of brands that are trusted by our customers like Oase, Evolution Aqua, Red Sea, Fluval, Juwel, Aquaone, Hozelock and many more! So if you are wanting to buy the latest Fluval aquarium or take on a bigger task of building your own pond in your back garden then Lincs Aquatics should be your first choice! With over 30 years of experience, we are the experts here to help you!
Contact info
Strubby Airfield, LN13 0DD, Woodthorpe Alford, United Kingdom
- 01507 451000
- Contact@LincsAquatics.com
- www.lincsaquatics.co.uk
3.7
Average
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Prompt service, especially considering order was placed over a bank holiday weekend. I was called to notify me that one item was out of stock in a particular colour and asked how did I want to proceed. Delivery tracking was good and items were received safely. Will definitely use again.
12 April 2021
Reply from Lincs Aquatics Ltd
Thank you for the review! We try to ensure that if there does happen to be an issue with the order we contact the customer as quickly as possible! We're glad you had a good experience with us and hope to see you shopping with us again soon!
Reply from Lincs Aquatics Ltd
Thanks for the review Tracy!
Delivered quickly and well packaged.
11 April 2021
Reply from Lincs Aquatics Ltd
Thanks for the Review Lyndsey!
Reply from Lincs Aquatics Ltd
Hi Simon!
Thank you for you review our prices are check regularly to ensure we are able to keep our customers happy.
Very fast an efficient service
Very fast an efficient service. Fish tank delivered next day. Very pleased with purchase.
11 April 2021
Reply from Lincs Aquatics Ltd
Hi Jonathan! Thanks for the review! We are glad the tank arrived quickly for you! We'd love to see your set up complete over on our facebook group!
Excellent friendly service would…
Excellent friendly service would definitely recommend to friends
10 April 2021
Reply from Lincs Aquatics Ltd
Thanks for the Review!
Great online shopping experience well…
Great online shopping experience well worth a look I was impressed with the service I received and prompt delivery of my order.
9 April 2021
Reply from Lincs Aquatics Ltd
Hello! Thank you for your review! we're glad you was impressed with our service!
Fast shipping and very helpful staff
9 April 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Hi Kevin!
Thank you for the Review!
the services was very good excellent…
the services was very good excellent staff mr wiliams help me choose the tank and cabinet and very good advice thank you very much
9 April 2021
Reply from Lincs Aquatics Ltd
Hi Dhiren,
Thanks for the review! we will pass the comments onto Arran.
Excellent service from Lincs…
This was my first encounter with Lincs Aquatics. I have to say the overall service was outstanding. The communication level was standard setting. I would happily recommend this supplier to anyone and of course I would certainly use them again. Well done on great customer service!
9 April 2021
Reply from Lincs Aquatics Ltd
Hi Martin!
Thank you for the review! We pride ourselves on given our customers the best experience that we can! We look forward to seeing your next order coming through!
Scratch on glass but sorted quickly
Had a scratch on the tank once fully unwrapped after delivery but nothing that they would have know about as under the suppliers wrapping. Sorted quickly and happy with service.
9 April 2021
Reply from Lincs Aquatics Ltd
Hi Martin,
We do apologise that your tank arrived with a scratch on but glad it was rectified in a timely manor!
We'd love to see a photo of your set up on our Facebook page!
Quick and easy next day delivery
Quick and easy next day delivery - the tank is here as scheduled, set up and i'm very happy.
8 April 2021
Reply from Lincs Aquatics Ltd
HI Amanda,
Thanks for the review! Glad your happy with the tank! we'd love to see it fully set up over on our facebook page!
Was my first time ordering from lincs
Was my first time ordering from lincs, I ordered the fluval plant led 3.0. I am always a little skeptical when using a new site for the first time but my order came within 2 days, they responded efficiently when queried about the ETA and the product was received in tact. What more can you ask for? Yes I will defo use again..
8 April 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Hi Selassie-i,
Thank you for the review! we appreciate any review from customers be it one star or five star.
I'm glad to hear that you have had such a good experience shopping with us and do hope that you choose us again in the future if you need anything else!
Reply from Lincs Aquatics Ltd
Thanks for the review Paul!
Ordered a fish tank as a birthday…
Ordered a fish tank as a birthday present and was also keen to choose a UK based company. Excellent service, arrived when expected and the delivery driver kindly put it in the garage so that it would not be discovered before the day. Would definitely recommend.
4 April 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thanks for the Review Siobhan!
We do try our best to ensure that you are left happy with the whole order process! I will pass your kind words onto the driver that completed the delivery! It always brightens their days to receive positive feedback!
came in store today was very clean and…
came in store today was very clean and staff very friendly
2 April 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thanks for thr review James!
We pride ourselves on the way the store looks and our staff are always more than happy to help! We hope to see you instore again!
Reply from Lincs Aquatics Ltd
Thanks for the review Norman!
Glad your pond is much better our pond section staff are very knowledgeable and happy to advise on anything!
Excellence
No problems whatsoever, good range of fish and tanks , really helpful staff. Totally recommended.
2 April 2021
Unprompted review
Reply from Lincs Aquatics Ltd
Thank you for the review Derek!
Our staff are always happy to help
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