Lincare Holdings Reviews 

It has been five years since we stopped using Lincare due to their terrible service, wrong orders and incessant marketing calls at all hours. You have to wonder about a company that when you call the first option is for Wrong Orders. We have tried over the years to get them to stop calling us but none of the people calling have any power to make the calls stop, calling their offices, regional managers also don't work. They call with no number showing, leave a VM that cannot be blocked. Five years, everyday. They are a corrupt company cheating the Medicare system and unresponsive to any complaints. DO NOT USE THEM REGARDLESS OF HOW GOOD THE LOCAL SUPPLIER REPRESENTING THEM IS. THEY WILL NOT BE ABLE TO HELP WHEN YOU NEED THEM TO INTERVENE.

They didn't bring needed supplies. They said they were going to and then would not. Over and over. And in the years Mom had service they didn't service the equipment hardly ever.And after I called them and told them they needed to come get their concentrator, they had the nerve a few days later to call my very sick mother on her cell phone and question her. I wouldn't recommend them to my worst enemy. I hope they go out of business.

I was given a 450 dollar bill with no explanation as to why. I disregarded it as it seemed fraudulent as my patient portal was not updated. Nobody reached out, nobody emailed or called, and my balanced remained paid. A few months later I got a letter from a DEBT COLLECTOR looking for money I didn't know I owed. What kind of company operates like this??!?!?

They never sent me a bill and 2 years later turned me over to a collection agency, filed it on my credit report. I got stuck in an endless phone loop over and over again each time I called. I've been hung up on after waiting 45 min too. Turns out they had put me on paperless billing and never told me. I fought it but in the end I owed $900, which was quite a shocker. Then I got another bill, after putting this on my credit car, for $121 and I can't get a hold of a person to talk to because they billed the wrong insurance company. Again, the phone loop and hang ups. They are beyond incompetent and I will never do business with them again.

I returned my complete order in 7/2025 because I changed to a different company. I have had constant billing issues with Lincare. I received an invoice in 10/2025 for that order, so I called and spoke to a manager who assured me she would take care of the charge and I would not get another bill. I received yet another bill today, 12/1/25 which said they would take me to collections if I did not pay. I called billing, held for 25 minutes, spoke to a rep who promptly hung up on me. The billing unit for this company is horrible, and you cannot get them on the phone. This is why I will not do business with Lincare.

Lincare threatening to send me to collections for equipment hand delivered to local store back in January 2025. Was on hold forever so I used chat. Got shut down twice and had to start new chats.

Lincare has been mis-billing me and Medicare for a long time for equipment which they don't provide. Dispite many hours spent with them on the phone to get this corrected, they never follow thru with their promises. In my opinion this is a dishonest company and likely the worst customer service I've ever encountered. Avoid this company.

Get a new manager, one that knows what they are doing, and give the customer the care that they need.

They have billed my aunt who lives with me for some oxygen supplies from 2023. Never once did we get a bill until now. Have called multiple times even called with the lady from medicare they never return phone calls and dont want to listen to u. Im not going to ley some company charge her for supplies from 2 years ago not her mistake its lin care mistake. Would never recomend them to anyone else.

Unauthorized use of my credit card to bill me. Had to call my bank and report Fraud. My card had to be cancelled. Also called Medicare and reported the same. Called Lincare to get a copy of the "paperwork you signed to authorized use of your credit card" and got double talk and no answer. The are still in a 5 year probation for Medicare Fraud to the tune of $29M. Look up Lincare Holdings.

Tried to return small order for items, not what I wanted. I recd an approval to return label and promptly returned items. Never heard back except for monthly statements saying I owed on the returned items. After multiple calls asking for credit for many months I was eventually told that returned items were recd but the return was 60 days past order point. Totally terrible customer service throughout. I will never use them again. They kept returned items, issued no credit and lost a client forever over $23.

From August to December 2023, my son was on a hypoallergenic formula prescribed by his doctor, which Lincare provided. In May 2024, our healthcare insurer decided this formula was not covered under our policy, so I paid the $1,600 bill from Lincare. Shortly after, at the end of May, our insurer reversed their decision and paid Lincare as well.

Since then, I have been trying to get Lincare to issue me a refund, as they have been paid by both myself and my insurer. I've spent over 20 hours on the phone with Lincare, either speaking to someone or waiting on hold for their billing department. The last time I spoke to their billing department was on December 3rd, when Cindy reiterated I am due a full refund and the check was issued on December 2nd. She said it should arrive within two weeks, but I have yet to receive it.

Since December 16th, I have called Lincare five times, spending over five hours on hold without getting through to their billing department. I even visited a local Lincare location, but they only gave me the same number I've been calling since May.

It's been seven months since Lincare received my payment and agreed to issue a refund, yet I still haven't received it. I would give 0 stars if possible as this level of incompetency on a matter so simple is astonishing. Also, the fact that there is no other way to get in contact with them other than their phone tree, which just leaves me on hold indefinitely, shows how behind the times this company is.

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Update:
I called Lincare's "we care" department which they only list in response to reviews on other sites. The lady who picked up took my information then transferred me to a customer pay department.

The gentleman there told me I need to speak to the billing department and gave me the number I've been calling for the last 7 months with no success. When I told him this, he gave me the "we care" number, which is who transferred me to him... When I told him this, he let me know there were no other routes for me to take...

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Update:
I called the "we care" number again and got in touch with Josh (someone I hadn't spoke to yet). Upon gathering my information and realizing this is about billing for enteral feeding he let me know he does not have access to the account. When he gave me the same number I've been calling this whole time I let him know the situation.

Josh tried a couple other numbers while I was on the line with no luck, during this time his boss reached out to him asking if he was speaking to me because they had seen this Google review. When Josh confirmed, his boss had him submit an escalation ticket to the manager of the enteral feeding billing dept along with my contact info.

Josh has been by far the most helpful person at Lincare thus far, hopefully the billing manager is equally as helpful.

These people just dont get it. They never deliver on time and just talk in circles
The left hand says onething and the right just plain goes out of their way to s rew it up. Will be leaving this company that has a better rep.
I suggest you do the same.
PS. They told me it was my right to choose another provider snarkly. Thats the lasy straw. Like i needed their permission.

Initially in August I wrote a bad review because there was some confusion, but when Christy got on the problem she resolved it quickly with explanations and apologies

They kept charging my Medicare Provider and my debit card for 5 months after the expiration date of the contract. Ever time I called it was" oh, that's the last payment." I filed a Medicare fraud case against them. Within a week they called and got it handled . Guess that got their attention.

Lincare as a company provides poor customer service. Excessive on hold times, being transferred in circles. Not resolving issues. I was told by the agent they were hacked back in January. I am receiving bills 7 months later for equipment I returned previously. They will not reverse the charges. Why am I expected to pay invoices 7 months later for equipment I returned and no longer have?

Zero stars. This is fraudulent company and sends invoices for supplies that were never sent. I am not even a patient anymore and still get invoices. This company is a joke. It is sad that the executives are not in prison.

Lol after reading the reviews so many bad experiences I forgot all about the waiting on hold 45 minutes hanging up many time!
Absolutely a awful experience!
Not one person I've spoken to wasn't a arrogant jerk!
Flat out lied trying to get me to take a new machine to bill Medicare I should turn them in for fraud!

I have had my INR machine with Lincare for years and their service had been excellent so when I needed oxygen then a nebulizer and then a CPAP machine I chose to use them and I am grateful that I did. Everyone there has been very helpful and the one name that stands out Is Mare at the Tucson office. Mare has always made sure that I never ran out of supplies and now that I am moving to Colorado she has made sure that all of my needs are met for the trip and for when I arrive there. I hope that Lincare Colorado can do as well.

I recently had the unfortunate experience of dealing with Lincare. I expected a seamless process, but unfortunately, that was far from the reality.

Customer Service Nightmare:

Phone Abyss: Trying to reach Lincare’s customer service felt like diving into a black hole. It took me ages to get someone on the phone. I half-expected to emerge in Narnia by the time they finally picked up.

Communication Breakdown: Customer service agents seem to have mastered the art of talking in circles.

Conclusion:
Lincare’s services are a comedy of errors. If you enjoy frustration, long phone waits, and billing mysteries, this is the place for you. But if you value your sanity and need reliable support, run far, far away from Lincare.