Out of all the beauty sites, Lila Beauty never fails to deliver. delivery is consistently so fast - i put through an order and within a day or two, it arrives. Same experience, time after time. Thank... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve ordered from this company for years and have always been happy with their affordable prices and fast shipping. However, their returns policy is disappointing. They do not offer refunds or store... See more
Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other bu... See more
My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day... See more
Company replied
Company details
Information provided by various external sources
Buy Best-Selling Korean and Japanese Skincare and Makeup Products in Australia at Lila Beauty. See Skincare and Cosmetics from all the leading Asian Beauty Brands. Free Shipping available. Afterpay and Zip Pay available.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing!!!!
The order came within two days and I ordered it on a public holiday. The products were perfect. Highly recommend!

Reply from Lila Beauty
LILA BEAUTY IS THE BEST
I honestly wasn’t sure whether to trust Lila beauty or not because I wasn’t sure if it was a safe website but it’s not a scam. It’s so worth because it has cheap prices and the package came with two samples and a lolly! Shipping was super fast it came in a few days, extremely satisfied wow

Reply from Lila Beauty
Amazing service, super fast shipping
Shipping is super fast (within few days), products are exactly as described on website and even comes with freebies! Highly recommend Lila beauty 😍

Reply from Lila Beauty
Fast shipping and Amazing service!
My order came so quickly and so nicely packaged with a little treat inside. I'll continue to shop my skincare/beauty items from here always!
Such reasonable pricing especially when these items are usually so much more expensive in retail stores here in Australia.

Reply from Lila Beauty
Lila beauty is the most i ever trust…
Lila beauty is the most i ever trust online shop
Genuine k beauty products with unbeatable prices and delivery always on time..
I really enjoying shopping here

Reply from Lila Beauty
Love this K-beauty store
Lila Beauty offers original/quality products and super reliable service. Shipping's lightning-fast and prices are also quite competitive.
Oh, and they never forget to send some freebies too. Highly recommended.

Reply from Lila Beauty
Super trustworthy and fast!
I can always trust Lila Beauty for any skincare products that I need! Some products are so much cheaper to purchase here which is amazing, and the quality of the packaging is wonderful meaning that no products are damaged during the delivery.
For the products that don't have discounts, I believe that's fine since the delivery itself is the main highlight as the delivery is extremely timely!! My last order was made on 22 January 2022 and I received it on 27 January 2022 (and the AusPost tracking was super accurate too). And before that, I made an order on 20 December 2021 and received it on 24 December 2021 (and this was via Aramex).
Additionally, I love the reward point system as you earn 1 point for every dollar you spend, and once accumulated, you can redeem discount coupons!
In summary, if you want a trusty skincare shop, that has reliable handling and shipping, Lila Beauty is for you!

Reply from Lila Beauty
Delivery is exceptional
Fantastic products, super fast delivery, great customer service. They give a great selection of samples and their prices are so competitive …I would never order my k-beauty from anywhere else now 😊 only thing they could do to improve, is work on rewarding loyal customers.

Reply from Lila Beauty
Fast delivery
Excellent fast delivery and great products. Need a much better rewards system however they do a good job for a reasonably small store.

Reply from Lila Beauty
Stumbled upon Lilabeauty's website…
Stumbled upon Lilabeauty's website purely by chance. I am so happy that Google recommended Lilabeauty to me ! Order was made on Tuesday (past midnight)... and the parcel has already arrived on Friday morning ! I ordered a lot of products, and Lilabeauty got the order completely right. The price they offer is also super competitive and affordable. My experience with them was fantastic. I love that i can collect points for rewards and generous samples were given to me. They also have a huge collection of products from various brands - a great one stop shop! I will definitely order more from Lilabeauty - a HUGE thank you to the team for giving me such a fantastic experience xxx
Fast shipping, great product range and reasonably priced
Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other business. Ordered Thursday, shipped Friday, arrived Monday 8am 🤗 I also received samples of other amazing brands. Exceeded my expectations!
I took the plunge, sorry Keoji
Today was my first shop with Lila Beauty, I usually shop with Keoji (who are excellent by the way) but Lila Beauty was having a sale and two of my favourite Laniege products which I usually pay about $45 a piece for at Sephora were going for $30 each, what's a boy to do eh? Get out the credit card, that's what! Lila Beauty has a very comprehensive range and although I've been aware of them for quite some time, once I develop a relationship with a retailer, I'm very loyal. Today all the stars lined up, I need a new moisturiser & a primer (yes I'm a guy and I wear foundation as I have very ugly skin), Lila Beauty was having a sale and when I closely inspected the Laneige section, I saw Laneige was selling out of everything so I snapped up my new primer and moisturising & toning combo spray and blamo! I checked out a happy boy.

Reply from Lila Beauty
I love Lilabeauty and how fast and…
I love Lilabeauty and how fast and prompt their delivery and response is. They are well priced and the customer service is excellent! Will definitely keep repurchasing from Lilabeauty in the future.

Reply from Lila Beauty
New to skincare - loves Lila Beauty
I’ve only just started getting into Japanese and Korean skin care and Lila Beauty is my go-to online Australian site for skincare. I’ve ordered twice now and have not been disappointed. The website is easy to use and has a very large variety of skin care and beauty products. I was impressed with the next-day delivery and all of the free samples I received.
I’m loving my new skin care routine and I am excited to order from Lila Beauty again

Reply from Lila Beauty
Cheap price and fast delivery
Bought some products a couple days ago and got the free express shipping. They arrived today and I’m very pleased! They sell my favourite moisturiser at a cheaper price than other shops. I’ll continue purchasing from this site once I’ve run out. I do hope they add paypal as a payment method soon though...

Reply from Lila Beauty
Great customer service
Over all Great customer service! I had two seperate orders and they were kind enough to put two orders together and refunded me the shipping for the other one. I was surprised because they did not need prompting to do it. That alone would have given them a 5 star but the reason why I gave them a 4 star is because there are alot of items I wanted that are out of stock. Still, it is a very good site. Really appreciate it.

Reply from Lila Beauty
It was good
It was good, clear and nicely displayed however most of the product was out of stock which limited my purchases.

Reply from Lila Beauty
Fast shipping and Amazing Customer Service :)
Fast shipping, amazing customer service and great authentic products!
As an Aussie that loves skincare it’s hard to find Korean brands that ship to Australia, I stumbled upon Lila Beauty and so glad I did! Thank you so much, appreciate you guys so much :)

Reply from Lila Beauty
Amazing price, prompt delivery, but currently low stock
My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day, really excited to use them! The only thin is I did have to modify my original list of items I wanted to buy as quite a few things were sold out, I was waiting for about a week for re stock, maybe I had just missed it. Looking forward to exploring K-beauty more with Lila Beauty! <3

Reply from Lila Beauty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







