Lightbulbs still not arrived aftyer 11 days - I am disabled and so cannot easilyn access B&Q down the road - woukd give zero stars if I couklds.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 14 1500mm(5ft) LED Tubes. Good price , quick delivery. Prefer this type of LED Tube, which have fixed contacts - other makes allow the tube to be rotated when in situ, if your not careful... See more
We had been struggling to obtain double ended filament tubes for our under cup'd kitchen lighting. Found them on Lightbulb World at an excellent price. Ordered on line and they arrived. No hassle and... See more
Great quality product, delivered quickly and very well packaged. I have not used Light Bulb World before but they did well and I'd use them again.
Company details
About Light Bulb World
Written by the company
Welcome to the official Trustpilot profile for Light Bulb World
At Lightbulbworld.co.uk we are dedicated to providing superior products, outstanding service, and excellent value.
We have over 37 years of experience in supplying lighting products to both trade and end-user customers.
Understanding every aspect of our products, the UK electrical regulations, and crucially, the varied problems that different installations can present, gave us a great advantage when developing this site.
Lighting is at our core, and we are pleased to bring you the latest in lighting styles and cutting-edge LED technology, whether you are undertaking a whole house residential lighting project, office refurbishment, or perhaps just replacing individual key lighting such as downlights or garden lighting.
Contact our Customer service
Featured Categories
Interior Lighting Exterior Lighting LED Bulbs Lighting Controls Accessories Commercial LightingContact info
Unit 34 Chess Business Park, Moor Road, HP5 1SD, Chesham, United Kingdom
- 0345 683 0501
- orders@lightbulbworld.co.uk
- www.lightbulbworld.co.uk
3.9
Great
413 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products delivered well
Great quality product, delivered quickly and very well packaged. I have not used Light Bulb World before but they did well and I'd use them again.
14 April 2026
Lightbulbs still not arrived aftyer 11…
Lightbulbs still not arrived aftyer 11 days - I am disabled and so cannot easilyn access B&Q down the road - woukd give zero stars if I couklds.
29 March 2026
Reply from Light Bulb World
Hello Mark,
Many thanks for your review. The order was placed on a Sunday so the non-stock items were put on order with the manufacturer on the Monday. These had a 2-3 working day lead time from the manufacturer as stated on the website. They arrived to us 3 working days later on the Thursday and the order was shipped for you.
Unfortunately this co-insided with the 4-day May Bank Holiday weekend, which meant the delivery should have arrived on the following Tuesday via DPD. However, it would seem the shipment has been misplaced by the courier over the long weekend, so we have reshipped the order for you today. This should be with you tomorrow.
I am sorry for the inconvenience caused by the delay and would ask in future that you contact us directly to discuss missing shipments so that we can action issues for you directly.
Kind regards
We have had no notification on where…
We have had no notification on where our order is. We ordered on monday and we are 8 days hence.7
30 March 2026
Reply from Light Bulb World
Hello Scott,
Many thanks for your review. The item you have ordered is listed with a three working day lead time, and unfortunately, this has been impacted by the long Easter Bank Holiday weekend. I have chased the manufacturer this morning, and they are expecting the item to be with us tomorrow. We will ship your order as soon as it arrives with us. One of our team members should be contacting you today to relay this to you as well.
Kind Regards.
Reply from Light Bulb World
Many thanks Joanna.
Easy to order product ,and delivery was…
Easy to order product ,and delivery was prompt and on time great service
31 December 2025
Reply from Light Bulb World
Thanks John
Never received order even though paid
17 December 2025
Reply from Light Bulb World
Hello Lisa,
Many thanks for your review. We tried to get in touch with you about this order, but we have not had a response. There is a manufacturer's delay, and the item is expected in early January. We will ship your order as soon as it arrives from the manufacturer.
We are sorry for the inconvenience and that you have not picked up our messages.
Highly recommended
They had exactly that (very old model) bulb I needed and delivered next day. Perfect service.
23 December 2025
Reply from Light Bulb World
Thanks Mark
I ordered a replacement…
I ordered a replacement outside security light which had been discontinued a very courteous customer sales man rang me to apologise and to tell me what other replacements I could use so kind and considerate in this day and age of can’t be bothered
So 5 stars for attention to customer comes first
When my order arrived it was a perfect option
Very rare these days
5 Stars for that to
5 Stars for the gentleman that rang me
For taking a little time and care to give advice
16 December 2025
Reply from Light Bulb World
Thank you Caroline - I'm so pleased we were able to help!
Great selection of items and fast delivery
Great selection of items and really fast delivery !
10 December 2025
Reply from Light Bulb World
Thanks Rangie
Easy to find eactly what I needed
Easy to find eactly what I needed, with no unneccessary jargon and lots of useful photos and descriptions
7 December 2025
Reply from Light Bulb World
Thanks David
Replacement LED floodlight
Ordered this lamp online to replace the same that stopped working but got a phone call to say it had been discontinued so a newer and more expensive model was sent at no extra cost. Brilliant, thank you very much !
26 November 2025
Reply from Light Bulb World
Our pleasure Tony!
Reply from Light Bulb World
Thanks John
Recommended company!
My initial product queries were answered promptly and helpfully. Purchased two bedside lights which were despatched the same day and arrived well-packed. Very pleased with the company's service and delivery. Thank you!
16 October 2025
Reply from Light Bulb World
Thanks Bazza
Stock Management/Order fulfilment process
The item ordered was shown as 'in stock', at the time of ordering.
7 days later, following my inquiry into the reasons for non-delivery I was advised that they had no stock and could not fulfil my order. I await my refund.
Even 2 days after the identification of 'no stock' their web-site still indicated they had the product 'in stock'.
9 October 2025
Reply from Light Bulb World
Hello Tony,
Many thanks for your review. Bell items do show as in stock on the website, but have a lead time as stated on the website. In this case, the item was delayed from Bell and we were unable to supply them within the published lead time. We are sorry that we were unable to complete this order for you.
Reply from Light Bulb World
Many thanks
Online stock levels
Unfortunately their online stock level did not reflect their actual stock level. Having said that they did provide the item I ordered within a few days, so top marks for that!
6 November 2024
Reply from Light Bulb World
Thanks Rex!
The bulbs are still to arrive.
The bulbs are still to arrive. Had none for my new light fitting and so ended up going to Screwfix. Feel let down as they were really needed with the change in the clocks, but company has apologised for the delay, accepted cancellation of the order and agreed to issue a refund so that is to be commended.
28 October 2024
Reply from Light Bulb World
Hello H G,
Many thanks for your review. We are very sorry that the manufacturer was unable to supply the bulbs you ordered to us in the the timeframe they had stated.
Kind Regards
Reply from Light Bulb World
Many thanks Darren
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.