light11.de GmbH Reviews 82

I have had a horrible experience with Light11. I've ordered a small table lamp on December 12 which was suppose to be delivered on December 17. Today is February 7 and still nothing has been delivered. Light11 is lacking communication and is not or barely answering my e-mails.

I have been requesting updates as well as a refund if they can not deliver the product as promised. The only response i got is that they are sorry and i should keep an eye on the track and trace. Doesn't seem fair to me after almost 2 months of waiting.

Accepted our order in April but they kept delaying delivery more than 6 times, almost half a year later in September they suggested they may deliver in October. Their response was lacking and unbothered. We ended up cancelling the order, and got our money back.

Terrible service - Don't buy here.

Light11 has a terrible customer experience and service.

We ordered a lamp which is not working. For month, we are contacting them via customer support, e-mail and phone. They don't reply, then ask again and again for information (e.g. serial number and pictures) already received and they put you endlessly on hold when you try to call them.

Do not order here!

1 star because zero stars is not possible. Dishonourable company, crappy customer service, leaving you stranded at the slightest problem. Light11 is a shame. Totally unreliable webshop.
Buying from this company carries a very big risk. If your product is not delivered, you will never get a refund, you won't get a new product and you won't get your money back.
I will never buy anything from this company again, they are totally unreliable. You are nothing as a customer, customer service does not even take you seriously. And you cannot get any justice, as all versions of their website end up in the German courts. What a service, they sure know how to keep customers off their back. So cunning, everything is set up just to make money, and shrug off all problems.
I bought a fan for €750, which was supposed to be delivered by DHL, but was never delivered. I have now lost my money and have not received a product delivery. I emailed Light11.de for 3 months to get my money back or a new fan. They promised all that at first. Later they asked me to send in a statement that I never received anything so I would get my money back. Which I did, but of course, they never refunded. Customer service is very poor. They sent answers to my queries once every 10 days, and sometimes once every 2 weeks. They sent me from pillar to post.
They push you aside with your complaint and give very brutal answers. Especially a woman who seemed to be head of the service dept, a very rude and impolite employee. She even accused me of fraud and scam.
In the end, I got my money back through my credit card company. This company has insight into my payment history and knows that I am a trustworthy customer who will never claim anything if it is not justified. Of course, this Light11 customer service doesn't know that this money is simply recovered from Light11. Their knowledge doesn't go that far.
Light11 also never registered me with Trusted Shops, even though they advertise it on their website. So I couldn't invoke that guarantee either. I think it's a disgrace if you dare to treat customers like this.
I will never buy from their internet webshop again, if it goes wrong you lose your money and your parcel.

Delivery was swift, but I received an opened package box with a broken lamp today. The outer box was intact so it seems as if the lamp was packaged while already damaged? Sent an email to the service desk immediately, hoping for a quick resolve. Will add updates once I know more. So far, bad experience.
Update 8 days: They sent a return form. Goods returned. Awaiting refund.
Update 10 days: Refund received.

Overall satisfied how the situation was handled.

I paid 320 euro for 2 wall lights, waited for more than 2 weeks without any order update. Then, I emailed them and got an automatic reply, it did not state any useful info. I called, the woman could not answer anything. It is clear that they did not order those 2 lights . I am totally disappointed and will never order from them again................................... that is a waste of time and energy

We ordered several times lamps on the website of Light11. Their prices are lower than in retail shops in Belgium, their customer service is friendly and efficient, and they have a very large choice of articles. They properly pack the goods so that they arrive in pristine condition. I definitively recommend Light11.