After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... See more
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See what reviewers are saying
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... See more
Company replied
Fab fab fab! Always wondered what I could be intolerant to and finally I know! Excellent turn around, great to deal with and very professional. If you've been thinking about it just do it cause... See more
Company replied
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... See more
Company replied
Company details
About Lifelab Testing
Written by the company
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Contact info
Derby, United Kingdom
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3.9
Great
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deeply disappointing experience – avoid this company
I ordered a complete body test from Lifelab Testing and sent my sample as instructed. For weeks I was told on live chat that my sample was “in the lab” and results would be sent soon. After repeated follow-ups, I finally sent a formal email regarding not receiving results despite being nearly a month. They admitted that my sample had been mistakenly sent to their hair testing facility in Pakistan! They also said their blood testing lab has now closed and they can no longer provide my results which they never told me as I only found out through formally emailing a complaint myself.
Despite this being entirely their fault, they have refused to refund me because my purchase was over 90 days ago. I have had to postpone and eventually lose multiple doctors’ appointments while waiting for these results, which has caused a great deal of anxiety, stress, and wasted money. Paying £129 for a test that was never completed feels completely unfair, and the lack of sympathy or accountability has been extremely disappointing. Customer service has left my mental health declining massively, is this how customers are treated?
30 October 2025
Unprompted review
Website did not work, I stopped in to make an appointment, they wouldn't take it. Recommended to come early and line up. I asked when they open, I was told 7:00am. They opened at 7:30. At 7:33 they o
Employees should know the hours of operation. Use words like please and thank you. Have more staff. Very unprofessional. About 50 people lined up. When they opened they took people with appointments and kept us waiting
another hour
Staff keep talking amongst them selves in an Arabic language. Very unprofessional
9 October 2025
Unprompted review
Reply from Lifelab Testing
Thank you for your review. It appears that your feedback may relate to a different company, as we don’t operate any physical locations or appointment-based services — we’re an online testing provider only.
We’re sorry to hear about the experience you had and hope you’re able to get in touch with the correct business to have your concerns addressed.
As this review doesn’t relate to our company, we’d be very grateful if you could kindly remove it to help ensure feedback remains accurate.
Thank you for your understanding.
LifeLab Testing.
Thank you Terry
Terry was very helpful when I approached the online chat. He was efficient and very polite.
24 June 2025
Unprompted review
Reply from Lifelab Testing
Thank you for your kind feedback! We’re so pleased to hear that Terry was helpful, efficient, and polite during your chat. We’ll be sure to pass along your lovely comments to him!
If you need anything else, we’re always here to help.
Best regards,
Customer Service Team
Well worth the piece of mind
Test was quick to arrive. Instructions provided were a little lacking however the online help was spot Terry was absolutely 5 star.
The rest was easy to do.
15 June 2025
Unprompted review
Reply from Lifelab Testing
Thank you for your feedback! We’re glad to hear your test arrived quickly and that the process was easy overall. We really appreciate your shoutout to Terry—he’ll be thrilled to know he made such a positive impact!
We’ve also taken note of your comment about the instructions and will review them to see where we can improve. Thanks again for sharing your experience!
Best regards,
Customer Service Team
Looking for results from 3yrs ago
Was looking for test results from 3yrs ago.
Shawn from the Livechat was great at helping me!
Found the results and sent me a link to them promptly.
8 June 2025
Unprompted review
Reply from Lifelab Testing
Thank you so much for your review! We’re so glad Shawn was able to help you track down your results from three years ago—that’s what we’re here for!
We’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out.
All the best,
Customer Service Team
Wrong product sent and no customer service
I ordered a test from LifeLab Testing. When it arrived I was shocked to see that nothing was what I had ordered. I received a Liver Function box, with a PSA test and info card inside. Neither of which are the tests I had ordered.
I jumped on to live chat, explained the problem and sent a picture, and was told I needed to send the kit back to them. They also said they’d send a replacement kit out to me ‘soon’. I requested it be sent next day delivery but they just said it would be ‘soon after the weekend’.
When asked for a return label they said I needed to pay for one myself. I explained that there was no way I was paying out of pocket because of their mistake. So they escalated it via email to a manager and now I have to wait days for their response.
I also requested the tracking info for the new package. They said I’d revive it via email once it’s been dispatched. Then the chat was ended.
Overall, awful quality control on order shipping and horrific customer service when there is an issue. I will update if and when I ever hear back from a manager.
Update-
Usman emailed me similarly to the reply below. I am pleased that the parcel no longer needs to be returned at my expense and that that a replacement test is being sent. However, I was assured the test would be with me ‘early’ this week ‘hopefully on Monday’. However it is now Tuesday evening and the package is not with Royal Mail yet according the the tracking number given.
4 January 2025
Unprompted review
Reply from Lifelab Testing
Hi Catrin,
I tried to call you earlier, but I reached your voicemail. Thank you for connecting with us via Livechat on Saturday. I’d like to sincerely apologise for the confusion surrounding your test kit. This is not the level of service we aim to provide, and I want to make things right for you.
Firstly, there’s no need to return the kit you’ve already received. You’re welcome to either use it or dispose of it—whichever you prefer.
Secondly, I have personally confirmed with our postal team that your replacement kit is on its way.
Once again, I apologise for the inconvenience caused and hope this resolves the matter to your satisfaction.
Best regards,
Usman
Lifelab Testing
Customer service is exceptional
Customer service is exceptional! Shout out to Kai who helped me get my account back.
Keep up the good work guys.
22 December 2024
Unprompted review
Reply from Lifelab Testing
Thank you so much for your wonderful review! We’re thrilled to hear that you found our customer service exceptional. Kai will be delighted to know they made such a positive impact in helping you regain access to your account.
We truly appreciate your kind words and support—feedback like yours motivates us to keep delivering the best service possible.
Thanks again, and we look forward to assisting you anytime you need!
Usman
Lifelab Testing
Ordered a ovarian cancer test from this…
Ordered a ovarian cancer test from this company delivery happened no problem but sadly the blood retrieval stabbies didn't work when I eventually did get some blood from my finger and tested it it wouldn't go up the test only to find out the test kit was missing a buffer solution to make the test work . I've tried to get on their website to make a complaint but it seems their website is not working and according to Google they are connected to phishing and the web address given by them on this site isn't live just takes me to a buy this domain I'm absolutely gutted no other way of complaining and waste of money for a dud test !
18 December 2024
Unprompted review
Reply from Lifelab Testing
We sincerely apologise for the experience you’ve had and for the inconvenience caused. We want to assure you that our website was temporarily down yesterday for scheduled maintenance, but it is now back up and running. You can access our Live Chat service at any time by clicking on the following link: https://lifelabtesting.com/contact-us/.
Our Live Chat team is available 24/7 and would be more than happy to assist you with this matter. If your test kit was missing any components or did not function as intended, we can arrange to send you a replacement test promptly.
We genuinely value your trust and are committed to resolving this issue to your satisfaction. Please don’t hesitate to reach out to us so we can assist further.
Best regards,
Usman
Lifelab Testing
Test results seem good, but be prepared for a delay.
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and paste job) is to blame the mail service. We sent in three test kits together and one of them still hasn’t come back with the results, and they are still saying they haven’t received it.
20 November 2024
Unprompted review
Reply from Lifelab Testing
Hi,
Thank you for your feedback, and we sincerely apologise for the frustration you’ve experienced. We understand how important it is to receive your results in a timely manner, and we’re sorry for the delays and lack of clarity regarding your test kit.
Please rest assured that we are looking into the issue with the missing results and will work to resolve it as quickly as possible. We value your time and patience, and we will keep you updated on any progress regarding your test.
If you would like to discuss this further, please don’t hesitate to reach out directly. We are committed to providing you with the best service and ensuring your concerns are addressed.
Kind regards,
Usman
Life Lab Testing
Wish I'd been able to do this years ago!
My 30 year old daughter introduced me to Lifelab after she had requested allergy and intolerance tests. She was impressed with the service. Within just over a week, I had ordered the test, received the test and received the results. Fabulous service! I'm already seeing improvements in my gut health based upon the allergy information and the ommission of those foods.
7 November 2024
Unprompted review
Reply from Lifelab Testing
Hi,
Thank you for your amazing feedback! We’re so happy to hear that both you and your daughter had a great experience with us. It’s wonderful to know that the allergy information has already made a positive impact on your gut health.
We truly appreciate your trust in our service and are thrilled that we could help you on your wellness journey. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out.
Kind regards,
Usman
Life Lab Testing
PSA Test Kit
Received my test kit after only a few days, unfortunately I made an error using the kit. Contacted them though their live chat and Kai kindly organised another kit to be sent to me FOC. Great service.
8 November 2024
Unprompted review
Reply from Lifelab Testing
Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you received your test kit promptly and that our live chat team, especially Kai, was able to assist you in resolving the issue quickly.
Your satisfaction is our top priority, and we’re so glad we could provide the support you needed. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Kind regards,
Usman
LifeLab Testing
Great service from Jordan
Great service from Jordan. There was an error with my order but he helped rectify it quickly. Thank yiu
9 October 2024
Unprompted review
Reply from Lifelab Testing
Hi Donna,
Thank you for your kind words! We’re so glad to hear that Jordan was able to quickly resolve the error with your order. Providing excellent service is our priority, and we appreciate your understanding. If you need any further assistance, don’t hesitate to reach out. Thank you for choosing us!
Usman
Life Lab Testing
Avoid avoid avoid!Shocking service!!
Avoid avoid avoid!Shocking service!!!
I took my bloods on the 29/02 (standard food intolerance test £72) heard nothing from them, kept nagging them and eventually in late July they admitted that they were now lost. Finally got a new blood kit, with an extra general allergy test. I completely the new tests on the 14/08 and waited and waited and waited.
Even more nagging needed!!!
Eventually got my food intolerance test results on the 02/10!!! But no result for the extra one they gave as way of apology?!
The whole experience was very, very poor and I would never recommend them to anyone ever!
I felt like I had been scammed and I’ve been left feeling very disappointed with very little explanation- they just don’t seem to care.
To add insult to injury the communication from the company is almost non existent.
2 October 2024
Unprompted review
Reply from Lifelab Testing
Hi Ed,
Thank you for your email. I have personally investigated your concerns and would like to clarify the following points:
You initially reached out on May 24th regarding the absence of your results. We sincerely apologise for the inconvenience and informed you that your sample might have been lost in transit due to the length of time it had taken. To rectify this, we offered to send you a replacement kit at no charge.
On August 2nd, you contacted us again to inquire about the order number to use for the new kit, which we promptly provided. Your sample arrived on August 28th, and we completed the testing, sending your results back to you the following day.
I noted that you reached out again on October 2nd asking about your results, which we also addressed.
Unfortunately, I could not find any record of an offer for an extra allergy test. Could you please confirm who made this offer?
I sincerely apologise for the length of time this process has taken. However, please understand that we do not have control over postal delays.
If you would like to discuss this further, please feel free to reach out.
Best regards,
Usman
Life Lab Testing
Very informative and helpful
Very informative and helpful. Looking forward to seeing the results soon!
25 September 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your feedback! We’re glad to hear that you found the information helpful. We appreciate your enthusiasm and look forward to delivering your results soon! If you have any more questions in the meantime, feel free to reach out. We’re here to help!
Best regards,
Usman
Life Lab Testing
The Guidance given by Maria was…
The Guidance given by Maria was excellent. Very informative and knowledgeable.
19 September 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your wonderful feedback! We’re thrilled to hear that Maria provided you with excellent, informative, and knowledgeable guidance. Your satisfaction is very important to us!
If you have any further questions or need assistance, feel free to reach out anytime.
Best regards,
Usman
Life Lab Testing
Very quick and helpful service
Very quick and helpful service. I had lost the email, and Lucie Ferkova responded very promptly and kindly to help me out
17 September 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your kind review! We’re so glad to hear that Lucie was able to assist you quickly and kindly in retrieving your email. We’ll be sure to pass along your compliments to her!
If you need anything else, feel free to reach out. We’re always here to help!
Best regards,
Usman
Life Lab Testing
Excellent customer service
Jordan was super patient and helpful as he worked through the status of my order with me.
Fabulous customer service that I can be in Australia and connect with someone at 2 am their local time.
Jordan made for a great customer service experience.
27 August 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your wonderful feedback! We’re thrilled to hear that Jordan provided patient and helpful support as you worked through the status of your order. It’s great to know that our 24/7 customer service allowed you to connect with someone, even from Australia, at 2 am.
We’ll be sure to share your kind words with Jordan. If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Usman
Life Lab Testing
Problem sorted
Spoke to Cameron about a pice of missing on the test kit. he was very helpful and kind and has ordered the missing part for me. All quickly soorted without a fuss.
26 August 2024
Unprompted review
Reply from Lifelab Testing
Hi,
Thank you for your feedback! We’re pleased to hear that Cameron was able to assist you efficiently and with kindness in resolving the issue with the missing part of your test kit.
If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re here to help!
Best regards,
Usman
Life Lab Testing
Excellent customer service
Excellent customer service. Jordan responded very fast and help me to resolve my situation.
25 July 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your wonderful review!
We are delighted to hear that Jordan provided you with excellent customer service and quickly resolved your situation. Your satisfaction is our priority, and we’re glad we could assist you.
If you have any further questions or need additional help, please feel free to reach out.
Best regards,
Usman
LifeLab Testing
Jordan was very helpful in helping me…
Jordan was very helpful in helping me upgrade my order to a physical test kit. Thank you.
25 July 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your fantastic review!
We’re thrilled to hear that Jordan was able to assist you in upgrading your order to a physical test kit. Your satisfaction is our top priority, and we’re glad Jordan could provide the help you needed.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Best regards,
Usman
LifeLab Testing
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