Liebherr Appliances Reviews 

I had my Liebherr freezer for just over 1 year when the drawer front broke. I was amazed to be told that it would cost over £60 for a replacement drawer front. You would think that they would have affordable replacement parts given how flimsy these are. £65 for a piece of plastic measuring 38cm x 15. I'm not talking about replacing the whole drawer, just the piece of plastic on the front. Absolutely disgusted! Think carefully before buying this product. My last freezer was heading on 30 years old and was still intact and working when I exchanged it for this tat.

I really wanted to write a positive review for Liebherr hoping that when our five year old Liebherr fridge/ freezer/ wine cooler broke some months ago (which originally cost £7k!) that we would receive good customer service. Unfortunately, although Liebherr offered us a small reduction to replace the broken one (after we have already spent £800 trying to fix the old one), it took months to arrange, with me constantly having to chase them for updates. It actually would have been cheaper and quicker delivery had I purchased from an online retailer! However, last week the new one finally arrived from Liebherr, but sadly had a huge dent in the front. I contacted them about it last week and am STILL waiting for someone to get back to me. For the price comparison of these units, the level of customer service is terrible. I would definitely advise if you go ahead with one of these high end products that you purchase the extended warranty, as our last one completely gave up the ghost after five years. Very disappointed all round with customer service.

Appalling after sales service from the UK team It took 6 months to repair a brand new freezer with damage occurring to our brand new cabinetry caused by the repairman. Impossible to speak to anyone effective on the customer service team. Customer service manager doesn’t respond to calls or emails. Definitely avoid purchasing if you want a reliable appliance or any aftercare when a new product fails. Very sad situation

Dear Liebherr, I would like you to use the useless and totally impractical fridge/freezer we have recently bought. We have always bought Liebherr but never again until you go back to quality. First, the door is not ergonomically designed. A right handed person does not reach and put their hand backwards to open a door! The top seal of the freezer gathers far more crumbs than the old one as there is no protective shelf anymore. The absence of a bottom bottle holder is a huge mistake and you have made the top bottle holders unuseable as they awkward to access and have no depth. Then there is the flimsy divider in the door which is already bending and things fall behind it. The fridge has a lump at the top back which gets in the way and a similar one on the ceiling which also gets in the way. The appliance seems to have gained depth instead of width and now I have to scramble for things at the back and I am forever rearranging everything to fit. One vegetable drawer instead of two means that the drawer is heavy and things can not be separated. I don't want my fruit with my potatoes! The drawer front is flimsy and is going to break really easily. There are not enough glass shelf supports so I can not adjust things how I want. I would like a smaller top section just for bottles but this is not possible. There is no display of temperature on the outside. The flashing lights and noise when you are having to spend excessive time rummaging in the appliance (owing to your ergonomically poor design) are annoying. Nothing seems to fit in the freezer drawers anymore - again because you have hardly any depth. To put a big hole at the back of a freezer drawer when you have to tilt it to get it out or pull it forward (what a ridiculous idea) means that all the food items at the top fall out of the back every time this is attempted. And there is a gap at the back of the glass shelves which means that thin items disappear down it - are you really this mean so as not to supply a complete shelf?! The bottom drawer also has a big lump and a slanting shelf at the back - this is not useable space. I take issue with you calculations of storage as no matter how I tried, when the new one arrived, I could not get all my food into it, which I had just taken out of the old one - supposedly the same size. Then we come to the fact that it is noisier and every time the motor starts I think there is traffic outside on the road. Everything is much wetter and nothing is keeping the same as the old appliance - the food is going mouldy. And there we have it, all done as a cost saving exercise I am sure, when you are supposed to be a premium brand - I am sure I will come back to post some more failings but having taken the trouble to give all this feedback I would like a reply. I could not find the page to report a product on your website!

I work for an appliance repair company and I often need to contact Liebherr UK over the phone for quotes, orders and technical advise for our customers' required spare parts. I am very happy with Mr. Lionel Valentine, who is always super friendly, helpful, knowledgeable and kind.

Liebherr
I bought a pricey fridge freezer in 2016 and I was told by EL CORTE INGLES they were the best on the market. Now today 29/9/23 it has been inspected by the official technician, his report is “ rusted and broken rubber seals” and “ it could stop cooling at anytime.
So much for German technology and the best fridges!
Totally dissatisfied other more economical fridge freezers have lasted a lot longer.
DON’T WASTE YOUR TIME AND MONEY ON THIS BRAND.
One star because it isn’t possible to give you 0.

Bought a £950 fridge freezer on January 12, 2023 (cnd5724).
The first two that were delivered in December weren't accepted as they were too badly damaged, covered in dents & physical damage.
3rd fridge freezer lasted 8 months before failing - engineer came to repair after 11days - had to replace main circuit board and the digital display.
Very disappointed with the poor reliability - glad to have purchased with visa credit card, as at least that gives some peace of mind

They delivered a broken refrigerator and they do not replace the item. and for sure they refuse a refund. they send the orders on poor packing.

There are 2 significant problems with the fridge freezer. 1. Anything I put at the base of the fridge drawer freezes (in the fridge compartment); there is always a layer of thin ice on the bottom of the fridge. It means I have to put pasta as the base layer in the drawer and then vegetables on top otherwise the veg freezes. 2. Mould continually forms all around the seals, seals of the fridge door and in the grooves of freezer’s seals. In addition there is always slimy gunk in the grooves of freezer’s seals. Fridge-Freezer has been giving these problems since purchased.

We bought a $15,000 freezer/fridge double unit from Liebherr. Please don't make the same mistake we did. Buy another brand. Customer service is almost non existent. It took them seven months to replace a door under warranty. Four drawers have broken due to cheap shoddy parts. Do not buy Liebherr.

WE bought a new fridge May 2021. Exactly 2 years and 6 days it stopped working. i phoned the company who told me to reboot it which i did several times to no affect. finally they agreed to send a technician who finally got it working only for it to now breakdown again. i am now told that i have to pay for the technician to come again £85. the fridge it replaced worked for 25 years. What is going on when an appliance only works for 2 years, very suspicious that this happens only 6 days out of warranty. will never buy from this company again. I wish I had read the reviews before i actually purchased it so be warned.

The worst mistake of my life was when I purchased this fridge. I have used products from many brands before, but this has turned out to be my biggest mistake. Their service is extremely poor. If you face any issues, you have to wait for more than a week. During that week, you have to send them an email because their phone number is always switched off. Even if they do come to solve your problem, they send third-party technicians to fix the fridge. So, be careful before deciding to buy this fridge. It hasn't even been 2 years, and I'm already facing issues like gas leakage and improper cooling.

Very very very poor service. Just don’t buy this product . You will suffer very badly. Nobody attends the call or service

Bought 2years 10 months stoped working fuming paid 450 still looks new never had freezer that only last this long guarantee just ran out had to get some one out today tells us it’s circuit board cast 180 what the hell got to wait till Tuesday to fix not good

From last 10 days My Fridge is not working, i had put complaints but no one is bother to visit neither am getting's call, the number which is given on the Website of Liebherr is switch off.

Bad experience

I bought a leiburr fridge freezer in 2017 and it is not working the fridge is warm and is not cooling !! I was told to turn it off for 24 hours then start it up again it was working for a few weeks but now it has stopped working again I don’t know what to do !!!

Very bad experience and service don't purchase product of this brand,

Spent $16K on integrated fridge/freezer for my new apartment. Of course the freezer doesn’t work and Liebherr doesn’t want to know about it and cast you off to after sales service provider who doesn’t seem to interested to find anyone to come out and fix my fridge. Save your money and buy a fridge from a reputable manufacturer.

I WENT THROUGH THE COMPLAINTS FILED AND MINE IS NO DIFFERENT. ICE CLOGS THE COOLING COILS AND THE DEFROST DOESN'T WORK AFTER 6 MONTHS OF PURCHASE, TWICE I PAID THE SERVICE CHARGES, THEY COME, POUR HOT WATER AND SAY IT WON'T HAPPEN AGAIN, BUT SAME THING HAPPENS AGAIN. I THINK THEY HAVE DELIBERATELY SUPPLIED SUBSTANDARD FRIDGES TO INDIA.
NOW THEY WANT ME TO PAY ANOTHER 5000 RUPEES TO SET IT RIGHT, BUT THEIR TECHNICIAN GAVE QUOTE OF UNDER RS.2000. SO I THINK THEY ARE FLEECING THE INDIAN PUBLIC.
SECONDLY, IF THE SAME COMPLAINTS ARE REPEATING RIGHT FROM WARRANTY PERIOD, WHY SHOULD WE ALL PAY?
AND WHO WILL PAY FOR ALL THE FOOD THAT GETS SPOILED BECAUSE FRIDGE IS NOT WORKING?
CAN THE COMPANY GIVE ANY JUSTIFICATION FOR THAT?

truley awful fridge freezer its warm on one side of the plastic anything thats up against it goes off. This was not even a cheap fridge freezer either.