Liberty Mutual Reviews 

They are great - at taking your money. But that's all they are good at.
Terrible communications, extremely slow to call back. If they call back. Adjuster decided that my new Honda did not need to be repaired to Honda specs, and I have to pay the difference. So I decided that for $200 they will lose my home, two cars, and one motorcycle policies. The whole claims experience has been awful from start to finish. Everything was on me - call the shop, call them - over and over and over... Called an agent to change all of my policies today and saved money on every policy. They are the worst I have ever dealt with.

I had a great team member to help me with this big decision and I’m happy to be part of your company. And I just love those commercials.

Liberty Mutual is very good at explaining any of your questions. Helps you get the best deal for your money. And my personal Libery Mutual agent Zeb is great!!

The Agent Abbey was such a great help w/ the issue we had w/the restoration co. in Ormond Beach,FL. When I told her about the dissatification w/ them she called the Restoration Co. in St Augustine. The very next day 1Restoration came out & did all the restoration smoothly. A great comfort for us.! Abbey was outstanding !!

Liberty Mutual responds to customers' needs promptly that is why I have been a happy client more or less 15 years

Presented Just the facts

I had a great experience, not too expensive and great customer w!

Thank you, so much Judy Patak!!!
Great Customer Service!!!!
Very informative and helpful!!!

Notification of new premium and it was easy to print the paperwork. The price is competitive.

Both Ms. Davis at Liberty Mutual and the assigned adjuster provided an outstanding service. It was timely, efficient, and attentive. It was very easy for me to submit all the documents needed to begin the mitigation and renovation. Communicating with Liberty Mutual was also very easy.

We recently added an Umbrella Policy. The process was fast, easy and affordable. The associate was friendly and extremely helpful.

Representative was very helpful and courteous and gave me information to receive future discounts.

Nothing.. Sign up was relatively easy.

Ease of use.

Convenient, easy, professional and thorough. My experience was great. A satisfied policyholder.

The people we interacted with made it a great experience.

The staff and the customer services what really helped and they made you understand and helped you understand what the actual thing was actually going to be

My husband and I purchased a home owners policy with Liberty mutual over two years ago and have been paying monthly for the coverage they provide. Last week we found water in our finished basement and discovered a crack in our foundation. The crack was only found after the removal of all the carpeting and part of the drywall, in the area affected. Now Liberty Mutual is saying that the foundation is not covered as part of our insurance and that because water is involved the issue would fall under flood insurance. We do not have flood insurance as we are not eligible for flood insurance, we checked when we bought the house. At no point during the purchase of the plan were we told the foundation was not covered. A person should not require an advanced law degree on order to not be taken advantage of by multi-billion dollar corporations. We had an inspection of our house when we purchased it, we have done regular maintenance on the house, and even had our brick looked at, what else should we have done to keep our home habitable? We have three children under the age of five, the youngest being only two months old, and I don't know what we are supposed to do now. We thought we were protected by having insurance, but NO they only care about making money and not the lives their underhanded tactics affect.