I recently bought a rather flamboyant Liberty print shirt and decided it needed a pocket square to set it off. Unfortunately the exact fabric is not currently available but they did track down a simil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love finding new brands, e.g. Rothys shoes. These fit really nicely. I had to contact customer services as I wanted to add a liberty carrier bag to my order. They were quick to respond, helpful and... See more
Company replied
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there w... See more
Company replied
Absolutey great event. Inspiring talk by Trinny, drinks, macaroons, fabulous goody bag and the icing on the cake was John giving make-up tips and showing me the best lip kit for my colouring. Thorou... See more
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Company details
Written by the company
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contact info
Regent Street 210, W1B, London, United Kingdom
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
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Exceptional service
Exceptional service. A courier lost parcel, and Liberty immediately replaced it and used another courier company to redeliver. Very happy with both product and the service.
23 July 2026
Unprompted review
Reply from Liberty.
Susan, thank you for your lovely review. We're so pleased we could get everything sorted quickly and leave you happy with both your purchase and the service you received. We really appreciate your kind words and hope you enjoy your order.
The Liberty Customer Service Team
Excellent help and 5 ✨ support from…
Excellent help and 5 ✨ support from Liberty.
Delighted with my experience with Kylee from the Customer Service Team.
Thank you
19 July 2026
Unprompted review
Reply from Liberty.
Thank you for your five-star review. We're so happy to hear Kylee provided the support you needed and made your experience such a positive one. We'll be sure to share your kind words with her - they'll mean a lot.
The Liberty Customer Service Team
I’ve shopped on line with liberty for…
I’ve shopped on line with liberty for years, their customer service is second to none and their advent makeup calendars are phenomenal
22 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. It's wonderful to hear you've been a loyal Liberty customer for so many years, and we're so proud to have consistently provided you with a great experience. We hope you love this year's Beauty Advent Calendar just as much, and we can't wait to welcome you back again.
The Liberty Customer Service Team
Great Customer Service
I was very impressed with my recent experience with Customer Services to resolve an issue. Molly responded to my concern and emailed me a reply in less than 24 hours. Great Customer service!
19 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Molly was able to resolve your query quickly and leave such a positive impression. We'll be sure to share your kind words with her, and we really appreciate you taking the time to share your experience.
The Liberty Customer Service Team
We all know Liberty is…
We all know Liberty is lovely......absolutely lovely.
In the last few months I have received outstanding customer service; exactly as it should be....5*.
22 July 2026
Unprompted review
Reply from Liberty.
Linda, thank you for your lovely review. Hearing that we've consistently delivered the level of service you expect over the past few months means so much to us. We'll keep working hard to make every Liberty experience a five-star one.
The Liberty Customer Service Team
Great company with fantastic customer…
Great company with fantastic customer service. They actually listen to the customer which is very rare these days. Also their summer scent edit is just fabulous and such an absolute bargain.
20 July 2026
Unprompted review
Reply from Liberty.
Julie, thank you for your lovely review. We're so happy to hear you felt listened to by our team - that's exactly the experience we strive to provide. It's also great to know you're enjoying the Summer Scent Edit and found it such great value. We hope you enjoy every fragrance.
The Liberty Customer Service Team
True customer service!
I had a query about one of their products and I received a response promptly which was handled in a friendly and helpful manner.
21 July 2026
Unprompted review
Reply from Liberty.
Thank you for stopping by and sharing your lovely review. We're so pleased to hear our team was able to answer your query promptly while providing the friendly and helpful service we always strive for. We really appreciate your kind words and look forward to welcoming you back to Liberty soon.
The Liberty Customer Service Team
Every time I’ve needed to contact…
Every time I’ve needed to contact customer service I’ve had the most amazing service. Dealt with promptly in a lovely friendly professional manner and every time they fixed and sorted the issue. This is why I’ll continue shopping with them. Thank you.
21 July 2026
Unprompted review
Reply from Liberty.
Pio, thank you for stopping by and sharing your lovely review. We're so happy to hear you've consistently had such a positive experience with our customer service team. We look forward to welcoming you back again soon.
The Liberty Customer Service Team
Dylan addressed my issue effectively…
Dylan addressed my issue effectively within a short space of time
20 July 2026
Unprompted review
Reply from Liberty.
Sarah, thank you for stopping by and sharing your positive experience. We're so pleased Dylan was able to resolve your issue quickly and make the process straightforward. We really appreciate your kind words and look forward to welcoming you back to Liberty soon.
The Liberty Customer Service Team
Great customer service from Liberty…
Great customer service from Liberty regarding a faulty necklace.
Quick to respond to my emails and to resolve. Very Happy 😊
21 July 2026
Unprompted review
Reply from Liberty.
Charlie, thank you for your lovely review. We're really pleased we could get the issue with your necklace sorted quickly and make the process as easy as possible for you. It's great to hear you were happy with the outcome, and we look forward to welcoming you back to Liberty soon.
The Liberty Customer Service Team
Great customer service
Kam is great at supporting customers. I had an issue with a perfume bottle that wasn’t spritzing. Kam quickly responded to my email and a replacement is on its way. Thank you for dealing so promptly with my problem.
20 July 2026
Unprompted review
Reply from Liberty.
Rhiannon, thank you for stopping by and sharing your amazing review. We're so happy to hear Kam went above and beyond to help you, and we'll be sure to share your kind words with her. We're delighted you had such a great experience and look forward to welcoming you back again soon.
The Liberty Customer Service Team
Professional and Personal communication…
Professional and Personal communication throughout customer service support. Out of all the major London stores the customer service at Liberty is highly authentic and places the customer at the forefront of its organisation.
20 July 2026
Unprompted review
Reply from Liberty.
Thank you for your wonderful review. We're so happy to hear our team's personal approach and communication stood out to you. Putting our customers at the heart of everything we do is incredibly important to us, so your kind words really mean a lot.
The Liberty Customer Service Team
So disappointed
Disappointed with my order. I ordered the two new jellycat bunnies on Liberty’s website. When they arrived the bunnies were shoved into a tiny box. The box was comically small for the size of the two medium bunnies. The photo example on the liberty website shows the standard packaging example with multiple layers of packaging - tissue paper, bubble wrap and normal paper. My order arrived with one 20cm piece of tissue paper on the top and that was it. For the price I paid, I expect better from a well known and respected company like Liberty.
20 July 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to share your feedback. We're very sorry to hear your order didn't arrive packaged to the standard you expected. We understand how disappointing this must have been, particularly for such a special purchase.
Your comments have been shared with the relevant team, as feedback like yours helps us improve. We hope we'll have the opportunity to provide you with a much better experience in the future.
The Liberty Customer Service Team
I needed to contact Liberty customer…
I needed to contact Liberty customer service about a delivery query. I was contacted promptly and recieved a detailed response, which was written with care and attention. I appreciated this and felt a valued customer.
16 July 2026
Unprompted review
Reply from Liberty.
We're so pleased to hear you felt well looked after and valued as a customer. Providing thoughtful, personal service is something we really care about, so it's wonderful to know that came across in your experience.
The Liberty Customer Service Team
Reply from Liberty.
Paul, thank you for your lovely review. We're so pleased to hear you had a great experience with both our service and customer service team. We look forward to welcoming you back again soon.
The Liberty Customer Service Team
Customer service is consistently good
Customer service is consistently good - I particularly like dealing with Ludivine who is so kind and helpful.
20 July 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so happy to hear you continue to enjoy shopping with Liberty, and that Ludivine has made such a positive impression. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
One of my favourite stores in London
One of my favourite stores in London, and the world. It is stunning to just wonder in, the neo-Tudor architecture, the beautiful fireplaces, homewares, textiles. Liberty has brands and offerings and presentation that is like none other. They also have some exclusive deals with certain brands, their parfumerie department may not be the size of other department stores, but it has so many unique brands and some exclusive collabs. Even Harrods, which, since its renovations and concessions divisions, feels so disjointed to me, not to mention full of tourists, Liberty is a hub of calm and beauty whilst still offering the luxury experience. I particularly like their Loewe concession, and modern English designers upstairs. And do not miss their classic Liberty print silk pijamas etc. Plus staff here are always so so wonderful, have been coming here for years, and it has always been like this. They also have beautiful florist downstairs if you are buying a gift and going straight to a celebration, you can do so buy getting customer bouquet to go. At Christmas the florist is just amazing, as is Liberty Christmas Shop on the top floor. They also have luxury vintage section now, an interior design section, a cafe, and i may be wrong but used to have at least a spa. Do not miss this beautiful London landmark on your trip to London, even if you are not buying much.
18 July 2026
Unprompted review
Reply from Liberty.
Lilia, thank you so much for such a wonderful review. We're delighted to hear Liberty has remained one of your favourite places to visit over the years. From our iconic building and carefully curated collections to our wonderful teams, it's lovely to know so many parts of the Liberty experience have stayed with you. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon.
The Liberty Customer Service Team
Reply from Liberty.
Helen, thank you for your lovely review. We're so pleased to hear you've consistently had a great experience with our team. We'll keep working hard to deliver the friendly, helpful service you expect from Liberty.
I had a issue with the delivery…
I had a issue with the delivery company, but spoke with Sizwe at Liberty and after a few minutes and a call back it was sorted for the following day, on that day Sizwe contacted me to let me know where the delivery driver was in relation to my property
Could not have done more
25 June 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Sizwe was able to get everything sorted and kept you updated throughout. We'll be sure to share your kind words with him - he'll be delighted to know he made such a positive difference.
The Liberty Customer Service Team
Natalie was incredibly helpful and put…
Natalie was incredibly helpful and put the error right. What was not helpful is Libertys' delivery process. I was notified 6 days ago that my order was going to be despatched. That was the last email I received. I called yesterday and was told that there had been a mistake and that the courier had not collected my order from the warehouse. It appears that there is nothing in place to inform the customer of this. Had I not, I wonder if Liberty would have informed me at all. To be honest I expected more from a company such as Liberty.
18 July 2026
Unprompted review
Reply from Liberty.
Claire, thank you for taking the time to share your feedback. We're sorry your order experience fell short of the standard you expected from us. We're pleased Natalie was able to put things right, but we completely understand your frustration with the lack of communication before that point. Your feedback is incredibly valuable and highlights an area where we can do better. Thank you for giving us the opportunity to improve, and we hope we can provide you with the experience you expect from Liberty next time.
The Liberty Customer Service Team
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