Lexmark Reviews 106

Review — Lexmark MB2200
Overall, it’s a very good little printer, especially considering it offers automatic duplex (double-sided) printing in such a compact size. Print quality and day-to-day use are solid.

However, there’s one genuinely silly flaw: when the toner cartridge runs out, the entire device effectively stops working — even scanning to file or scanning to email is disabled. That’s incredibly frustrating and feels completely unnecessary for a multifunction printer.

If i could give them zero stars I would. I spent about an hour with customer service after my printer stopped working. I purchased an OEM yellow toner and the software reconized it as not Lexmark. That being said, I promptly removed it and put back in the genuine toner. But then my printer came up with 2 errors! It now did not recognize the genuine toner and worse yet it said my black and color imaging kits are not genuine. They are and lexmark acknokwedged that but said my printer is out of warranty so bad luck! Really? They bricked my printer on genuine consummables

Selling printers and toner for a living. Nothing but issues when it comes to replacing parts, printers anyways and not to mention the first trouble shooting where they don't know what they do. As a retailer you are stuck with the costs or loose a customer until they make a move

Competent and friendly service by Donato, working for supportnl located in Portugal. Donato took remote control of my computer and printer, and diagnosed the malfunction in my CX725de color printer to the imaging unit, and kindly offered to send a replacement. For years I had similarly good service from Lexmark. Recommended.

Had cause to contact Lexmark for the first time and very disappointed - ordered a new printer ink cartridge - it was supposed to be with me in 5 days - after 12 days I contated the eshop customer support (based overseas) the lady (aparently the only English speaker so takes all calls for the UK would not help me - Eventually found out UPS had lost my package but went back to Lexmark - they refeused to send out a new product to me, refused to completed the tracking form information for UPS and refused to help me the only advise was to order the product again and 'hope next time you will get it'. As I was getting nowhere whith eshop support I tried to ring tech support - they promised me they would sort things and get a new one out to me if I sent them pictures of my devixe old cartrdige and invoice details - I did that then immediately got an email saying caseclosed we will not be sending you a new product. - SO now I am left with a printer with no ink, UPS and Lexmark arguing whose responsibility it is and no other choice (inks from a 3rd party site do not work either)

I have just had the very best possible help, via technical support, sorting out the printing from my PC to my Lexmark CS820DE. The gentleman was clear, knowledgeable, patient and I cannot think of any way he could have improved the service. Thank you.

I work for a small family owned business and we purchased the Lexmark CX431 printer. Store owner assured me it was a good quality printer. Before 12 months was up we were having issues with the print quality. Lexmark replaced the black toner and for a short while this was okay. Sadly printer started bad printing again. Lexmark keep giving me new number when I contact them and that is as far as it has got. Contact support is next to useless. We will never purchase another Lexmark product, EVER AGAIN.
What a total waste of money..

Don't bother contacting customer service you wont get any! I bitterly regret ever buying this Lexmark printer and advise anybody not to purchase one. It eats printer cartridges and is a complicated and poor quality printer.

Service is a JOKE, can't get anything fixed. We PAY FOR next day service and usually got it fixed in a couple days, but lately it has been WEEKS to get anything fixed. Our company spends MILLIONS of dollars a year for copiers and service contracts, What Happened???

The printer bought is frankly a joke. It has one job and fails miserably every time. I have spent hours trying to print 5 pages. It is pathetic. Do not waste your time and money on such mediocre, lacklustre products.
DO NOT BUY!

Having had to replace a Lexmark laser printer because it was cheaper to buy a new printer with toner than toner on its own (shame on you, Lexmark!) I now find that this machine, the CX310dn has failed prematurely. Lexmark are claiming that non Lexmark brand toner I have used is the cause rather than their faulty imager. Do not buy Lexmark!!

Lexmark is a joke of a company. We bought a printer brand new from them, they have sent a technician out 6 times to replace parts on it. Today, the printer stopped working AGAIN. They are sending yet ANOTHER technician out to fix it. They refuse to refund or replace a faulty product. I will never buy from a company that refuses to back their product and is so greedy to leave customers with defective workmanship. From a small business owner to a big business owner, BACK YOUR PRODUCTS. You have lost our business for any future purchases.

Fuser unit failed and called Lexmark support. After asking a million questions, trading emails and photos, I was informed I would be receiving a replacement printer by mail, and I needed to send the broken unit back. Got an email stating the outcome and what was decided. The next day, the agent sent an email saying she make a mistake and they wouldn’t be replacing the unit. Repairing would cost over 400.00 and the printer sells for 365.00. Didn’t even have the decency to call and explain, just an email saying so sorry, we can’t do anything. I’ll never spend another penny on Lexmark and have started researching replacement options for my businesses 3 laser Lexmark printers. Just feel this was handled poorly. I can’t support such companies that don’t stand behind their promises. Buh bye Lexmark! HP or Ricoh are happy to accept my business

What a palaver just to return some cartridges. First you have to create an account. I ordered two boxes - why they can't have a simple return label I do not know. You can only put 5 cartridges in a box. The box has now arrived. It is huge and wrapped in plastic and with plastic tape. It is a joke - where for goodness sake is the saving on resources. Lexmark you should be ashamed of yourselves.

I called with a problem on my printer,after a load of questions and printing test pages I was asked send them in by e-mail. This I did. I inquired with the case number a few days later and they said for me send in the information they asked for. I told them I did this the day it requested. I then sent another email inquiring. So far have not had any response. NOTE The email for all this correspondence is the same. How can they get some emails and not the others????

Don’t even bother with this company! Specifically, the OnePrint subscription. I subscribed, have made payments for two months running now. I have not once received any toners for my printer. The option to cancel the subscription is not available on my account and the customer support is practically non-existent. They say they will contact you back, but never do. When chasing up, they also mention they need to chase up with a third-party service every time, where this is only available through email.

They simply have one job. Which is to provide great quality printers and ink. Unfortunately, these simple requirements can’t even be achieved successfully, after two months of this utter headache, we will be looking for an alternative print provider. This simply isn’t acceptable and I will not be continuing with both the printer and toner subscriptions. After all, I have not broken any terms or conditions here. Lexmark on the other hand… you have!

I purchased a Lexmark printer for my company and it broke down after about 4 months of use. They sent a repair tech out and said it needed a part. Came back a few weeks later installed part says it needs another part? This has been going on now for over 3 months changing all these different parts and its still not fixed. This is a 500 dollar printer they have spent more than that on it. 8 or 9 trips and numerous parts this has been the worse service experience i have ever had. Do not buy lexmark

Having bought several Lexmark printers, I had been very pleased.
My latest support issue should have been answered in an FAQ on their website - or in the manual - as other manufacturers do.
Instead, as I couldn't get hold of support, I contacted the CEO, and had a response from a support team, who wanted me (for no valid reason) to print out c. 30 pages and scan them in - which I did.
They then closed the case, so I re-opened it and they asked for more information, which I provided.
They then demanded a photograph of the toner cartridges, which I explained I couldn't do, but provided the model and serial number of the original toners, and they closed the case - so I reopened it.
They claimed that one of the original cartridges as provided by Lexmark was not original, so I pointed out that either they had removed one cartridge and substituted another cartridge with identical branding, and the printer web server shows it is genuine and comparable usage to other cartridges OR their system regarding recognising toner cartridge serial numbers is not working correctly.
They closed the issue again, and even emails to the CEO are being ignored - despite the issue being unrelated to the toners and the printer confirming they are genuine.
I suggested they send me their Service Manual so I can fix it, and they refused - as I am confident it does not require a single printout.
They have wasted dozens of hours of my time over many months; dozens of pages of FULL colour printouts, so they can not provide any assistance.
My next printer(s) will NOT be Lexmark.
A superb example of how to lose a very loyal customer.

Lexmark's helpdesk is the worst I've ever dealt with. They avoid taking calls by faking dead air, 100% verifiably. They take forever to accept call transfers of clients, when their job is to accept transfers as quickly as possible. They're argumentative when you try to make them accountable for a client waiting 7 minutes to be transferred to them. Just awful....AWFUL service.

I am actually quite happy with the actual performance with the Printer, but had an issue with supplies. The Support confirmed they would send new Toner free of charge. They have my physical address, my mobile number and there are people available to receive a parcel all day. Guess what? No calls, no messages, no email, no note in my mailbox saying they tried to deliver. Apparently the supplies were returned because we were unavailable. And today I received this:

Valued Lexmark Customer,

Your Case, CAS-1946514-XXXXXX, has been marked "Resolved" as of this email.

Guess what? I don't feel valued at all. Xerox next stop!